Table
Problem | Possible Cause | Solution |
Drive cannot read a disc | Disc is not properly seated in | Open the loading tray, insert the |
| the drive. | disc, then close the tray. |
| Disc is loaded in the loading | Open the loading tray, turn over |
| tray upside down. | the disc (label facing up), then |
|
| close the tray. |
| Disc has a scratch on its | Insert a different disc. |
| surface. |
|
Drive is not connected | If you are running a version of | |
drive is not detected by the | properly. | Windows that was |
computer. |
| by Compaq, remove the drive |
|
| from the MultiBay and reinsert it. |
|
| If you are running a version of |
|
| Windows that was not pre- |
|
| installed by Compaq, turn off the |
|
| computer. Then remove the drive |
|
| from the MultiBay and reinsert it. |
| Table |
|
Solving Diskette Drive/SuperDisk | ||
Problem | Possible Cause | Solution |
|
|
|
Drive cannot write to a | Diskette is not formatted. | Format the diskette: |
diskette. |
| If you are using Windows 95 or |
|
| Windows 98: |
|
| 1.From the Windows desktop, |
|
| select My Computer. |
|
| 2.Select |
|
| 3.Select File, then Format. |
|
| 4.Fill in the appropriate |
|
| information, then select Start. |
|
| If you are using Windows NT 4.0, |
|
| format the diskette by entering |
|
| format a: at the system prompt. |
| Diskette is | Use another diskette that is not |
|
| |
|
| |
| Writing to the wrong drive. | Check the drive letter in your |
|
| path statement. |
| Not enough space is left on | Save the information to another |
| the diskette. | diskette. |
| Drive is disabled. | Enable the proper drive through |
|
| Device Manager. |
| Disable diskette write ability | Run Computer Setup. Select the |
| is turned on. | Storage icon. Make sure Disable |
|
| diskette write ability is not |
|
| checked. |
System cannot start up from | A bootable diskette is not in | Verify that a diskette with the |
diskette or SuperDisk | the drive. | necessary system files is in the |
drive. |
| drive. |
| Diskette bootability is | Enable diskette bootability in |
| disabled in Computer Setup. | Computer Setup, Security menu. |