Table 2-12

Solving Hard Drive Problems

Problem

Possible Cause

Solution

Accessing information on the hard drive is much slower than usual.

Hard drive entered low power state due to timeout and is now exiting from it.

Wait for the system to restore the previously saved data to its state prior to initiating a low power state.

 

Hard drive is fragmented/not

Run ScanDisk and Disk

 

optimized or has errors.

Defragmenter.

Hard drive does not work.

Hard drive is not seated

Turn off and unplug the computer,

 

properly.

remove the hard drive, and

 

 

reinsert the hard drive.

Errors occur after starting

Additional hard drive has not

Boot from the original hard drive

from an additional hard

been specially prepared with

or a specially prepared hard

drive.

necessary software.

drive.

System does not recognize

The drive is not seated

Remove, then reinsert the drive.

a hard drive.

properly.

 

 

The drive is damaged.

Try using the hard drive in

 

 

another bay to verify that the

 

 

problem is with the drive. Run

 

 

ScanDisk on the drive.

The drive was inserted while system was on or in Suspend or Hibernation.

Shut down the computer before inserting removing a hard drive.

DriveLock settings cannot be

The DriveLock settings are

accessed in Computer Setup.

accessible only when you

 

enter Computer Setup by

 

turning on (not restarting) the

 

computer.

Completely turn off the computer. Turn the computer back on, then run Computer Setup by pressing F10 when the blinking cursor light appears upper-right on the screen.

Troubleshooting 2-17

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HP E700 manual Solving Hard Drive Problems, Problem Possible Cause

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