CD and DVD Drives

Symptom

Possible solution

 

 

The CD or DVD drive

Ensure that the disc is inserted into the drive with the label

cannot read a disc, or it

facing left.

takes too long to start.

 

Wait at least 30 seconds for the drive to determine the type of

 

 

media.

 

 

 

Clean the disc with a disc cleaning kit, available from most

 

computer stores.

 

 

 

The driver may be corrupted or outdated. For detailed information

 

about restoring and updating drivers, visit the HP Web site.

 

 

I cannot remove a CD

Turn on your computer, and then press the Eject button closest to the

or DVD.

drive to eject the disc from the slot-load drive.

 

If you suspect a problem with the Eject button itself:

 

1 Click the Windows Vista start button, and then click

 

Computer.

 

2 Right-click the CD or DVD drive you want to open, and then

 

click Eject.

 

 

I cannot record (burn)

Ensure that the disc is inserted into the drive with the label

a disc.

facing left.

 

 

 

Verify that you are using the correct disc type (media) for the drive.

 

Try a different brand of disc.

 

 

 

Ensure that the disc is clean and undamaged. If recording stopped

 

during a recording session, the disc may be damaged; use a

 

different disc.

 

 

 

Use the correct type of disc for the type of files that you are

 

recording.

 

 

 

When using a CD-R disc, ensure that it is blank if you are recording

 

music, and that it is blank or appendable (with space to add more

 

data files) if you are recording data.

 

 

 

Verify that you are using the correct disc type when you make a

 

copy of a disc. Some recording programs can record only to the

 

same disc type as the source. For example, you can record a DVD

 

only to a DVD+R/-R or a DVD+RW/-RW disc, and you can record

 

a CD only to a CD-R or a CD-RW disc.

 

 

 

Ensure that the disc drive is capable of the action you want it to

 

perform, and that you specify the same drive in the CD or DVD

 

recording software.

 

 

Troubleshooting Computer Problems 41

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HP Firebird with DNA 803, Firebird with DNA 802 manual CD and DVD Drives, Computer
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Firebird with DNA 803, Firebird with DNA 802 specifications

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