Internet Access

Symptom

Possible solution

 

 

I cannot connect to the

Verify Internet settings, or contact your Internet Service Provider

Internet.

(ISP) for assistance.

 

 

 

Verify that you are using the proper cables for your Internet

 

connection type. Your computer may have a modem and an

 

Ethernet network adapter (also called a network interface card, or

 

NIC). A modem uses a standard telephone cable to make a dial-up

 

connection. A NIC uses a network cable to connect to a local area

 

network (LAN). Do not connect a telephone cable to the NIC. Do

 

not plug a network cable into a telephone service line; doing so

 

may damage the NIC.

 

For more information about connecting to the Internet, press the

 

Help ? button on the keyboard to open the Help and Support

 

Center.

 

 

 

Verify that the Web browser is installed and set up to work with

 

your ISP.

 

 

 

Try moving the computer chassis.

 

 

 

Try to connect again later, or contact your ISP for assistance.

 

 

I cannot automatically

Log in to your ISP, and start the desired program.

start Internet programs.

 

 

 

Web pages load slowly.

Verify that the correct modem speed and COM port are selected:

 

1 Click the Windows Vista start button, and then click

 

Control Panel.

 

2 Click Hardware and Sound.

 

3 Double-clickPhone and Modem Options.

 

4 Click the Modems tab, and then click the Properties

 

button.

 

5 In the Device status area, verify that the modem is working

 

properly.

 

Note that Web pages do not always load as quickly as files stored

 

on your computer. Web pages may also load slowly if there is

 

currently a high demand for the Web site.

 

 

48HP Firebird Desktop Essentials (Features may vary by model)

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HP Firebird with DNA 802 manual Internet Access, Click Hardware and Sound, Double-clickPhone and Modem Options
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