Video

Symptom

Possible solution

 

 

Some video files do

Your file may be corrupt or in an unsupported format. Open the

not play.

video file in a video editor, and then resave the file in a supported

 

format.

 

 

Codec error messages

Open the file in Windows Media Player. Ensure that Windows

appear when I play

Media Player is configured to automatically download codecs.

certain video files.

￿

If the correct codec is available, the file will play. Note that

 

 

 

you must be connected to the Internet to download codec files.

 

￿ If the correct codec is not available, check whether an update

 

 

is available for Windows Media Player.

 

For more information, open Windows Media Player Help and

 

search for codec.

 

 

 

Error message: Files

1

Click the Windows Vista start button, right-click

Needed To Display Video

 

Computer, and then click Properties.

Are Missing or Corrupt.

2

Under Tasks, click Device Manager.

 

3

Click the plus sign (+) next to Sound, video and game

 

 

controllers.

 

4

Right-click TV tuner (select models only), and then click

 

 

Update Driver Software.

 

5

Select Search automatically for updated driver

 

 

software.

 

6

Follow the instructions to update the driver.

 

7

If you are prompted, restart the computer.

 

 

 

Graphics become

1

Click the Windows Vista start button, right-click

corrupted when I play

 

Computer, and then click Properties.

video games.

2

Under Tasks, click Device Manager.

 

3

Click the plus sign (+) next to Display adapters.

 

4

Right-click the video card, and then click Update Driver

 

 

Software.

 

5

Select Search automatically for updated driver

 

 

software.

 

6

Follow the onscreen instructions to update the driver.

 

7

If you are prompted, restart the computer.

Undo any overclocking you may have done to your video card.

Troubleshooting Computer Problems 43

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