Symptom | Possible solution | |
|
| |
My Internet browser | You may have spyware on your computer. Spyware is software that | |
home page changed to | usually runs silently in the background on your computer, collecting | |
something I did not want. | and sending information about you and your use of the computer to | |
| another person or system on the Internet. | |
| You can find and remove spyware from your computer by using any | |
| one of a number of software programs available for this purpose, | |
| including Windows Defender. | |
| To scan for spyware by using Windows Defender: | |
| 1 Click the Windows Vista start button, All Programs, | |
| then click Windows Defender. | |
| 2 Click Scan. | |
| Note that many of the popular virus protection programs also | |
| include tools that scan for and remove spyware from your | |
| computer. | |
| To avoid getting spyware on your computer: | |
| Do not install programs if you are not sure they come from | |
| reputable companies. Check the company Web site carefully | |
| for information about what is included with the program. | |
| Do not automatically click Yes when a download window | |
| asks if it is OK to install a program on your computer. Read | |
| the message in the window and ensure that it is a software | |
| program that you really want. | |
|
| |
Unwanted | This is typically caused by adware or | |
advertisements display | software. | |
on my computer when I | You can configure your Web browser to block | |
am connected to the | ||
example, in Internet Explorer, click Tools, and then click | ||
Internet. | ||
Blocker. | ||
| ||
| To remove adware from your computer, use the antispyware/ | |
| adware program included on your computer (select models only), | |
| or use any one of a number of available software programs that | |
| remove adware programs. | |
| Note that many of the popular virus protection programs also | |
| include tools that scan for and remove adware from your computer. | |
|
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Troubleshooting Computer Problems 49