HP Officejet J6400 All-in-One series
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HP Officejet J6400 All-in-One series
Copyright information
Safety information
Accessibility
Hewlett-Packard Company notices
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Contents
Work with memory devices
Copy
Scan
Fax
Configure and manage
Maintain and troubleshoot
HP supplies and accessories
Regulatory information
Support and warranty
Device specifications
Environmental product stewardship program
Resource Description Location
Get started
Find other resources for the product
Resource Description
Understand the device parts
Front view
Printing supplies area
Back view
Device control panel buttons and lights
Label
Connection information
Turn off the device
Further instructions
Use the device
Use device control panel menus
Critical error messages
Change device settings
Error messages
Device control-panel message types
To change settings from the HP Solution Center Windows
Use the HP Solution Center Windows
To change settings from the device control panel
Use the HP photo and imaging software
Load originals
To open the HP Photosmart Software on a Windows computer
To load an original on the scanner glass
Load an original on the scanner glass
Load an original in the automatic document feeder ADF
To load an original in the document feeder tray
Tips for selecting and using print media
Select print media
Photo media
Understand specifications for supported media
Cards and envelopes
Transparencies
Standard media sizes
Understand supported sizes
Media size Input tray Duplexer
Envelopes
Cards
Photo media
Borderless B5 182 x 257 mm 7.2 Inches
Understand supported media types and weights
Tray Type Weight
Other media
Media Left Right Top Bottom Margin
Tray Type Weight Capacity
Set minimum margins
Load media
To load Tray 1 main tray
To print on special or custom-sized media Windows
Click the Paper/Features tab
Print on special and custom-sized media
To set a custom media size a. Click the Custom button
To print on special or custom-sized media Mac OS
Click Properties or Setup
Print borderless
Click Manage Custom Sizes in the Paper Size pull-down menu
To print a borderless document Mac OS
Open the Paper Type/Quality panel
Set up speed-dial entries
Set up speed-dial entries
Set up fax numbers as speed-dial entries or groups
Set up a speed-dial group
Print and view a list of speed-dial entries
Install the duplexer
To install the duplexer
To change the settings
Change print settings
Change default settings for all future jobs Windows
Print
Guidelines for printing on both sides of a
Change settings Mac OS
Print on both sides duplexing
Perform duplexing
To print automatically on both sides of a page Mac OS
Cancel a print job
To print automatically on both sides of a page Windows
Make copies from the device control panel
Change the copy settings
Copy
To make a copy from the device control panel
Set the copy paper type
Set the number of copies
Set the copy paper size
To change the copy quality from the device control panel
Paper type Device control panel setting
Change copy speed or quality
To resize a document from the device control panel
Resize an original to fit onto letter or A4 paper
Copy a legal-size document onto letter paper
Enhance blurred areas of your copy
Adjust the lightness and darkness of your copy
To adjust the copy contrast from the device control panel
To copy a legal-size document onto letter paper
To copy a blurred document from the device control panel
Cancel a copy job
Enhance light areas of your copy
To copy an overexposed photo from the device control panel
Scan
Scan an original
Press Start Scan
Use Webscan via embedded Web server
Scan an original to a memory device
To scan to a memory device
Scan from a TWAIN-compliant program
Scan from a TWAIN-compliant or a WIA-compliant program
Edit a scanned original
Scan from a WIA-compliant program
Change scan settings
Cancel a scan job
Work with memory devices
Insert a memory card
View photos
To print camera-selected photos using the Dpof standard
Print Dpof photos
To insert a memory card
Save photos to your computer
View photos using your computer
Print an index sheet from the device control panel
Fax
Send a fax
To send a basic fax from the device control panel
Send a basic fax
Send a fax manually from a phone
To send a fax manually from a phone
Send a fax using monitor dialing
Press Start FAX Black or Start FAX Color
To send a fax from memory
Send a fax from memory
Schedule a fax to send later
Press Start FAX Black
Send a fax to multiple recipients
To cancel a scheduled fax
To send a fax to multiple recipients using group speed dial
Click Send Fax Now
Change the fax resolution and Lighter / Darker settings
Send a color original or photo fax
Press Start FAX Color
Change the fax resolution
To change the resolution from the device control panel
Set new default settings
Send a fax in Error Correction Mode
Change the Lighter / Darker setting
To set new default settings from the device control panel
Receive a fax manually
To change the ECM setting from the device control panel
Receive a fax
To receive a fax manually
Set up backup fax reception
On Error Only
Off
Poll to receive a fax
To set backup fax reception from the device control panel
Reprint received faxes from memory
To reprint faxes in memory from the device control panel
Forward faxes to another number
To forward faxes from the device control panel
Set automatic reduction for incoming faxes
Select Basic Fax Setup and then select Fax Paper Size
Set the paper size for received faxes
Block junk fax numbers
Add numbers to the junk fax list
Set the junk fax mode
To set the junk fax mode
To select a number from the caller ID list
Activate Fax to PC
Receive faxes to your computer Fax to PC
To remove numbers from the list of junk fax numbers
To modify Fax to PC settings from the device control panel
Select Settings, and then select Fax to PC Setup Wizard
Modify Fax to PC settings
To modify Fax to PC settings from the Solution Center
Set the answer mode Auto answer
Change fax settings
Configure the fax header
Press Basic Fax Setup, and then press Fax Header
Set the number of rings before answering
Press Basic Fax Setup, and then press Rings to Answer
Press Advance Fax Setup, and then press Distinctive Ring
Change the answer ring pattern for distinctive ring
Set the redial options
Set the fax error correction mode
Set the dial type
Set the fax speed
To set the fax speed from the device control panel
Select Advanced Fax Setup, and then press Fax Speed
Fax over the Internet
Use reports
Test fax setup
To test fax setup
Print fax error reports
Print fax confirmation reports
Cancel a fax
Print and view the fax log
Windows
Configure and manage
Manage the device
Mac OS
Administer the device
Monitor the device
Open the Toolbox
Use device management tools
Toolbox Windows
Toolbox tabs
Embedded Web server
To open the embedded Web server
Pages/buttons Contents
HP Printer Utility Mac OS
To open the HP Printer Utility from the HP Device Manager
Understand the self-test diagnostic
Double-clickPrinter Setup Utility
HP Printer Utility panels Information and Support panel
Understand the network configuration
Network Configuration
Channel range definitions
Configure network options
Change basic network settings
View and print network settings
Change advanced network settings
Use the Wireless Setup Wizard
Turn the wireless radio on and off
Set up faxing for the device
Set up faxing parallel phone systems
Countries/regions with a parallel-type phone system
Choose the correct fax setup for your home or office
Select your fax setup case
Recommended fax setup for parallel-type phone systems
Recommended fax setup for serial-type phone systems
Case a Separate fax line no voice calls received
To set up the device with a separate fax line
Other equipment/services
Case B Set up the device with DSL
To set up the device with DSL
Case D Fax with a distinctive ring service on the same line
To set up the device with a distinctive ring service
Case E Shared voice/fax line
To set up the device with a shared voice/fax line
Case F Shared voice/fax line with voice mail
To set up the device with voice mail
Set up the device with a computer dial-up modem
To set up the device with a computer dial-up modem
Set up the device with a computer DSL/ADSL modem
To set up the device with a computer DSL/ADSL modem
Case H Shared voice/fax line with computer modem
Shared voice/fax with computer dial-up modem
Back of the device
Shared voice/fax with computer DSL/ADSL modem
To set up the device with a computer DSL/ADSL modem
Case I Shared voice/fax line with answering machine
10 Example of a parallel splitter
11 Back view of the device
Telephone wall jack
Set up faxing for the device 103
12 Example of a parallel splitter
13 Back view of the device
Configure the device Windows
Serial-type fax setup
Connect the device before installing the software
Direct connection
Share the device on a locally shared network
Network connection
To connect the device
To install the device on a network
To install the device software on client computers
To install the software for a direct connection
Configure the device Mac OS
Install the software for network or direct connection
Select Network Printer or Network Printer Server
To share the device among computers running Mac OS
To install the software for a network connection
Share the device on a locally shared network
Set up the device for wireless communication
Security settings
Understand 802.11 wireless network settings
Communication mode
Network name Ssid
To set up wireless communication using the installer Windows
Data encryption
To set up the device on a wireless network Mac OS
To turn off wireless communication
To add hardware addresses to a WAP
Guidelines for reducing interference on a wireless network
Guidelines for ensuring wireless network security
Other guidelines
Uninstall and reinstall the software
To uninstall from a Windows computer, method
To uninstall from a Windows computer, method
Uninstall and reinstall the software 119
Supported print cartridges
Maintain and troubleshoot
Work with print cartridges
Handle the print cartridges
Replace the print cartridges
To replace the print cartridges
Work with print cartridges 123
Align the print cartridges
Clean the print cartridges
Selects Tools and then select Align Print Cartridge
HP Printer Utility Mac OS
Clean the print cartridge contacts
To clean the print cartridges from the device control panel
To clean the print cartridge contacts
Clean the area around the ink nozzles
To clean the area around the ink nozzles
Store printing supplies
Clean the device
Clean the automatic document feeder
Clean the scanner glass
Clean the exterior
To clean the scanner glass
To clean the rollers or separator pad
Clean the device 133
General troubleshooting tips and resources
Check the power and power connections
Solve printing problems
Troubleshooting topics
Device shuts down unexpectedly
Device takes a long time to print
Error message appears on control-panel display
Device is not responding nothing prints
Blank or partial page printed
Something on the page is missing or incorrect
Device prints half a page, then ejects the paper
Placement of the text or graphics is wrong
Poor print quality and unexpected printouts
Check the paper quality
Common poor quality printout problems
Meaningless characters print
Check the type of media loaded in the device
Check the document file
Check the print settings
Ink is smearing
Check the media type
Ink is not filling the text or graphics completely
Check the print mode
Check the paper type setting
Output is faded or dull colored
Printout shows bleeding colors
Check the graphics placement
Wrong colors are printing
Colors do not line up properly
Media is not supported for the printer or tray
Solve paper-feed problems
Lines or dots are missing from text or graphics
Media is not picked up from a tray
Multiple pages are being picked up
Solve copy problems
Pages are skewing
Documents are missing or faded
No copy came out
Copies are blank
Size is reduced
Copy quality is poor
Copy defects are apparent
Scanner did nothing
Solve scan problems
Error messages appear
Reload document and then reload job
Scan takes too long
Part of the document did not scan or text is missing
Check the originals
Text cannot be edited
Scanned image quality is poor
Reload document and then restart job
Scan defects are apparent
Size is reduced
Solve fax problems
Fax test failed
Fax Hardware Test failed Solution
Phone Cord Connected to Correct Port on Fax test failed
Chapter
Dial Tone Detection test failed Solution
Fax Line Condition test failed Solution
Display always shows Phone Off Hook
Device is having problems sending and receiving faxes
Chapter
Device is having problems sending a manual fax Solution
Device cannot receive faxes, but can send faxes Solution
Chapter
Device cannot send faxes, but can receive faxes Solution
To extend your phone cord
Fax tones are recorded on my answering machine Solution
Phone cord that came with my device is not long enough
Computer cannot receive faxes Fax to PC
Solve network problems
General network troubleshooting
Problems connecting to a wired network
Solve wireless problems
Check the wireless communication settings
Reset network configuration settings
Solve photo memory card problems
Add hardware addresses to a wireless access point WAP
Device cannot read the memory card
Device cannot read photos on the memory card
Troubleshoot installation issues
Hardware installation suggestions
Check the memory card slot
Check the hardware connections
Software installation suggestions
Verify installation preliminaries
Check the computer system
Check or perform the following
Clear jams
Clear paper jams
To clear a paper jam from the duplexer
To clear a paper jam in the automatic document feeder
Avoid paper jams
Supplies
HP supplies and accessories
Order printing supplies online
Supported print cartridges
Support and warranty
Obtain electronic support
Warranty
HP product Duration of limited warranty
Before you call
If you have a problem, follow these steps
Obtain HP telephone support
Support process
Phone support period
Telephone support numbers
After the phone support period Additional warranty options
Placing a call
HP Quick Exchange Service Japan
HP Korea customer support
To remove the control-panel faceplate
Prepare the device for shipment
Remove the device control-panel faceplate
Remove the print cartridges before shipment
Remove the duplexer
To remove print cartridges before shipment
To pack the device
Pack the device
Remove the output tray
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Product features and capacities
Device specifications
Physical specifications
Feature Capacity
Processor and memory specifications
System requirements
Network protocol specifications
Embedded Web server specifications
Fax specifications
Print specifications
Copy specifications
Electrical specifications
Scan specifications
Environmental specifications
Supported memory card types
Memory card specifications
Sound power
Regulatory information
FCC statement
FCC statement
LED indicator statement
Noise emission statement for Germany
Geräuschemission
195
Appendix D
Australia wired fax statement
Hinweis für Benutzer des deutschen Telefonnetzwerks
Regulatory information for wireless products
Exposure to radio frequency radiation
Regulatory information for wireless products 199
Regulatory model number
European Union regulatory notice
Declaration of conformity
Declaration of Conformity
Environmental product stewardship program
Environmental product stewardship program 203
Energy Star notice
Symbols/Numerics
Index
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OCR
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Twain
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Hewlett-Packard Development Company, L.P
