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HP LaserJet Pro M251NW, M251NW CF147A#BGJ, M251nw Laser CF147ABGJ Install <color> cartridge, Invalid driver Press [OK], Jam in <location, Jam in Tray 1 Clear jam and then Press [OK], Load tray 1 Press [OK] for available media

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Install <color> cartridge

Description

The toner cartridge is either not installed or not correctly installed in the product.

Recommended action

Install the toner cartridge.

Invalid driver Press [OK]

Description

You are using an incorrect printer driver.

Recommended action

Select the correct printer driver.

Jam in <location>

Description

The product has detected a jam.

Recommended action

Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting the job.

If the message persists, contact HP support.

Jam in Tray 1 Clear jam and then Press [OK]

Description

The product has detected a jam.

Recommended action

Clear the jam from the location indicated, and then press the OK button.

If the message persists, contact HP support.

Load tray 1 Press [OK] for available media

Description

The tray is empty.

Recommended action

Load paper into the tray to continue printing.

90 Chapter 5 Solve problems

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Contents

Page Page Page Page Table of contents Page 4 Manage and maintain the product 5 Solve problems Page Page 6 Supplies and accessories Index Page 1 Product introduction Product views Product back view Serial number and model number location LCD control panel Touchscreen control panel Page Touchscreen Home screen Print product reports Print product reports (LCD control panel) Print product reports (touchscreen control panel) Printer sharing disclaimer 2 Paper tray Supported paper sizes Page Supported paper types Load the paper input tray Page 3 Print Supported printer drivers (Windows) Change print-jobsettings (Windows) Page Change print-jobsettings (Mac OS X) Driver Print tasks for Windows 3.Click the Printing Shortcuts tab Create a printing shortcut (Windows) Page Printing Shortcuts Save As Print on both sides (duplex) with Windows Finishing Print multiple pages per sheet with Windows Page Pages per sheet Print page borders Page order Orientation Select the page orientation (Windows) Portrait Landscape Rotate by 180 degrees Select the paper type (Windows) Paper/Quality Paper type More Print the first or last page on different paper (Windows) Page Scale a document to fit page size (Windows) Effects Print document on Create a booklet (Windows) Page Print tasks for Mac OS Print multiple pages on one sheet of paper (Mac OS X) Layout Pages per Sheet Layout Direction Borders Print a cover page (Mac OS X) Scale a document to fit page size (Mac OS X) Create a booklet (Mac OS X) Additional print tasks (Windows) Save Close Print watermarks (Windows) Watermarks Edit Additional print tasks (Mac OS X) Pages Text Create archival-qualityprints Color printing Change color options (Windows) Manual Print in Grayscale Change the color theme for a print job (Windows) Change the color options (Mac OS X) Manual color options Neutral Grays Halftone Edge Control Match colors Print colored text as black (Windows) Print All Text as Black Use HP ePrint Use HP ePrint (touchscreen control panel) b.Touch the Enable Web Services button Use AirPrint Walk-upUSB printing 4 Manage and maintain the product Use the HP Reconfiguration Utility to change the product connection Use HP Web Services applications Configure IP network settings Manually configure IPv4 TCP/IP parameters (LCD control panel) Manually configure IPv4 TCP/IP parameters (touchscreen control panel) TCP/IP Config Yes Rename the product on a network System Device Information Link speed and duplex settings (LCD control panel) Link speed and duplex settings (touchscreen control panel) Page HP Device Toolbox (Windows) Page HP Utility for Mac OS HP Web Jetadmin Product security features Economy settings Set the sleep delay (LCD control panel) Set the sleep delay (touchscreen control panel) Set the Auto Power Down delay (LCD control panel) Set the Auto Power Down delay (touchscreen control panel) Print when a toner cartridge is at estimated end of life Color Cartridges Print Black Enable or disable the At Very Low settings (touchscreen control panel) Store and recycle supplies Replacement instructions Page Page Page Update the firmware ●Manage Updates ●Check Automatically 5 Solve problems Solve problems checklist Step 3: Check the control panel for error messages Step 4: Check the paper Step 5: Check the software Step 6: Test print functionality Step 7: Check the supplies Restore the factory-setdefaults Control panel help system Interpret control panel messages 10.X00Y Supply Error 49 Error Turn off then on 50.x Fuser Error Turn off then on 51.XX Error Turn off then on 54.XX Error Turn off then on 55.X Error Turn off then on 57 Fan error Turn off then on 59.X Error Turn off then on 79 Error Turn off then on Black Cartridge Low Black in wrong position Black Very Low Cleaning Cyan Cartridge Low Cyan in wrong position Cyan Very Low Device error Press [OK] Door open Genuine HP supply installed Incompatible <color Incorrect supplies Install <color> cartridge Invalid driver Press [OK] Jam in <location Jam in Tray 1 Clear jam and then Press [OK] Load tray 1 Press [OK] for available media Load tray 1 <TYPE>, <SIZE Load tray 1 PLAIN <SIZE> Cleaning Mode Magenta Cartridge Low Magenta in wrong position Magenta Very Low Manual duplex Load tray 1 Press [OK] Memory is low Press [OK] Misprint Press [OK] Print failure, press OK. If error repeats, turn off then on Rear door open Remove shipping lock from <color> cartridge Remove shipping locks from cartridges Replace <color Supplies low Unexpected size in tray 1 Load <size> Press [OK] Unsupported <color> Press [OK] to continue Used <color> cartridge is installed Press [OK] to continue Used <color> in use Used supplies in use Yellow Cartridge Low Yellow in wrong position Yellow Very Low Paper feeds incorrectly or becomes jammed Clear jams Page Clear jams from the output bin Clear jams from the rear door Page Improve print quality Print the supplies status page (LCD control panel) Print the supplies status page (touchscreen control panel) Check the supplies status Print a cleaning page (LCD control panel) Print a cleaning page (touchscreen control panel) Print the print quality page (LCD control panel) Print the print quality page (touchscreen control panel) Interpret the print quality page Inspect the toner cartridge for damage Use paper that meets HP specifications Check the product environment Check the EconoMode setting Adjust color settings in the printer driver Use the printer driver that best meets your printing needs Page The product does not print or it prints slowly The product prints slowly Solve walk-upUSB printing problems The file that you want to print is not listed in the USB Flash Drive menu Solve direct connection problems Solve wired network problems The computer is unable to communicate with the product Run Ping The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems Solve wireless network problems Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Perform a wireless network diagnostic test Run Network Test Reduce interference on a wireless network Solve product software problems with Windows Windows b.Click Devices and Printers Solve product software problems with Mac OS A print job was not sent to the product that you wanted Software troubleshooting Hardware troubleshooting You are using a generic printer driver when using a USB connection Format For Remove software (Windows) Remove software (Mac OS X) 6 Supplies and accessories Order parts, accessories, and supplies HP policy on non-HPsupplies HP anticounterfeit Web site Index Page T TCP/IP