Solve walk-up USB printing problems | HP M251NW CF147A#BGJ guide

Solve walk-up USB printing problems

●The USB Flash Drive menu does not open when you insert the USB accessory

●The file does not print from the USB storage accessory

●The file that you want to print is not listed in the USB Flash Drive menu

The USB Flash Drive menu does not open when you insert the USB accessory

1.You might be using a USB storage accessory or a file system that this product does not support. Save the files on a standard USB storage accessory that uses File Allocation Table (FAT) file systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories.

2.If another menu is already open, close that menu and then reinsert the USB storage accessory.

3.The USB storage accessory might have multiple partitions. (Some USB storage accessory manufacturers install software on the accessory that creates partitions, similar to a CD.) Reformat the USB storage accessory to remove the partitions, or use a different USB storage accessory.

4.The USB storage accessory might require more power than the product can provide.

a.Remove the USB storage accessory.

b.Turn the product off and then on.

c.Use a USB storage accessory that has its own power supply or that requires less power.

5.The USB storage accessory might not be functioning correctly.

a.Remove the USB storage accessory.

b.Turn the product off and then on.

c.Try printing from another USB storage accessory.

The file does not print from the USB storage accessory

1.Make sure paper is in the tray.

2.Check the control panel for messages. If paper is jammed in the product, clear the jam.

112 Chapter 5 Solve problems

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HP M251NW CF147A#BGJ manual Solve walk-up USB printing problems, File does not print from the USB storage accessory

Contents

Laserjet PRO 200 Color Page HP LaserJet Pro 200 color M251 Series Printer Copyright and License Table of contents Enww Manage and maintain the product Solve problems Vii Enww Index 129 Enww Product introduction Product views Product front view Product back view Serial number and model number location Control panel layout LCD control panel Touchscreen control panel Enww Touchscreen Home screen Print product reports Menu Structure Print product reports LCD control panel Print product reports touchscreen control panel Printer sharing disclaimer Paper tray Supported paper sizes Supported paper and print media sizes Supported paper sizes Paper type Dimensions1 Weight Capacity2 Paper orientation Supported paper types Load the paper input tray Enww Print Supported printer drivers Windows HP PCL 6 driver description Change print-job settings Windows Priority for changing print-job settingsChange the default settings for all print jobs Windows 7 Click Start, and then click Devices and Printers Change the product configuration settings Click the Device Settings tab Change print-job settings Mac OS Click the Options & Supplies button Click the Driver tab Configure the installed options Print Print tasks for Windows Use a printing shortcut Windows Create a printing shortcut Windows Click the Printing Shortcuts tab Select an existing shortcut as a base Enww Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select the page orientation Windows Enww Select the paper type Windows Print the first or last page on different paper Windows Print Scale a document to fit page size Windows Create a booklet Windows Click the Print on both sides manually check box Use a printing preset Mac OS Create a printing preset Mac OSPrint tasks for Mac OS Print on both sides Mac OS Select the page orientation Mac OS Print multiple pages on one sheet of paper Mac OSSelect the paper type Mac OS Print a cover page Mac OS Scale a document to fit page size Mac OSCreate a booklet Mac OS Open the Booklet Printing menu Cancel a print job Windows Additional print tasks WindowsSelect the paper size Windows Select a custom paper size Windows Print watermarks Windows Cancel a print job Mac OS Additional print tasks Mac OSSelect the paper size Mac OS Select a custom paper size Mac OS Enww Service Archive Print Create archival-quality printsCreate archival-quality prints LCD control panel Create archival-quality prints touchscreen control panel Color printing Use the HP EasyColor option Change color options Windows Change the color theme for a print job Windows Change the color options Mac OS Open the Color/Quality Options menu Manual color options Match colors Print colored text as black Windows Use HP ePrint Use HP ePrint LCD control panel Touch the Enable Web Services button Use HP ePrint touchscreen control panel Use AirPrint Walk-up USB printing Print Documents View and Print Photos Scan to USB Drive Manage and maintain the product Enww Use HP Web Services applications LCD control panel Use HP Web Services applicationsUse HP Web Services applications touchscreen control panel View or change network settings Configure IP network settingsManually configure IPv4 TCP/IP parameters LCD control panel Rename the product on a network Link speed and duplex settings LCD control panel Link speed and duplex settingsLink speed and duplex settings touchscreen control panel Touch the OK button. The product turns off and then on HP Device Toolbox Windows Tab or section Description Status tab HP Web Services tab HP Utility for Mac OS HP Utility featuresOpen the HP Utility HP Web Jetadmin Product security features Set or change the product password Economy settings Set the sleep delaySet the sleep delay LCD control panel System Setup Energy Settings Sleep Delay Set the Auto Power Down delay Set the sleep delay touchscreen control panelSet the Auto Power Down delay LCD control panel System Setup Energy Settings Auto Power Down Auto-Off Delay Set the Auto Power Down delay touchscreen control panel Print when a toner cartridge is at estimated end of life Enable or disable the At Very Low settings LCD control panel Print when a toner cartridge is at estimated end of life Recycle supplies Store and recycle suppliesToner cartridge storage Replacement instructions Replace the toner cartridges Enww Enww Enww Update the firmware Manually update the firmware LCD control panelManually update the firmware touchscreen control panel Service LaserJet Update Check For Updates Now Manage Updates Check Automatically Service LaserJet Update Manage Updates Check Automatically Solve problems Make sure that the product is set up correctly Solve problems checklistCheck the cabling or wireless connection Check the control panel for error messages Check the paperCheck the software Test print functionality Restore the factory-set defaults Restore the factory-set defaults LCD control panelRestore the factory-set defaults touchscreen control panel Service Restore Defaults Control panel help system 10.X00Y Supply Error Error Turn off then onInterpret control panel messages Control panel message types Fuser Error Turn off then on XX Error Turn off then on Fan error Turn off then on Black in wrong position Black Cartridge LowBlack Very Low Cleaning Cyan Cartridge LowCyan in wrong position Cyan Very Low Device error Press OK Genuine HP supply installedDoor open Incompatible color Install color cartridge Invalid driver Press OKJam in location Jam in Tray 1 Clear jam and then Press OK Load tray 1 Plain Size Cleaning Mode Load tray 1 TYPE, SizeMagenta Cartridge Low Magenta in wrong position Print failure, press OK. If error repeats, turn off then on Manual duplex Load tray 1 Press OKMemory is low Press OK Misprint Press OK Rear door open Remove shipping lock from color cartridgeRemove shipping locks from cartridges Replace color Used color cartridge is installed Press OK to continue Supplies lowUnexpected size in tray 1 Load size Press OK Unsupported color Press OK to continue Used supplies in use Yellow Cartridge LowYellow in wrong position Yellow Very Low Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jams Jam locations Clear jamsClear jams in the paper input tray Enww Clear jams from the output bin Clear jams from the rear door Enww Check the paper type setting Mac OS Check the paper type setting WindowsImprove print quality Check toner cartridge status Print the supplies status page LCD control panelPrint the supplies status page touchscreen control panel Check the supplies status Print a cleaning Print a cleaning page LCD control panelPrint a cleaning page touchscreen control panel Service Cleaning Perform additional print quality troubleshooting Print the print quality page LCD control panelPrint the print quality page touchscreen control panel Interpret the print quality Inspect the toner cartridge for damage Check print job settings Use paper that meets HP specificationsCheck the EconoMode setting Check the paper and printing environment Click Properties or Preferences Adjust color settings in the printer driverNone Use the printer driver that best meets your printing needs HP PCL 6 driver HP UPD PCL Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve walk-up USB printing problems Solve direct connection problems Computer is using the incorrect IP address for the product Solve wired network problemsPoor physical connection Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Wireless product loses communication when connected to a Cannot connect more computers to the wireless productNetwork does not appear in the wireless networks list Perform a wireless network diagnostic test Wireless network is not functioningSystem Setup Service Reduce interference on a wireless network Click Settings Solve product software problems with WindowsProduct is in Ready mode, but nothing prints Windows Click Devices and Printers Solve product software problems with Mac OS Printer driver is not listed in the Print & Fax list Hardware troubleshooting Print job was not sent to the product that you wanted Remove software Windows Windows XP Remove software Mac OS Supplies and accessories HP policy on non-HP supplies Order parts, accessories, and suppliesHP anticounterfeit Web site Index Menus, control panel Map, printing TCP/IP Enww Page Hewlett-Packard Development Company, L.P