Interpret the print quality | HP M251nw Laser CF147ABGJ, M251NW

Perform additional print quality troubleshooting

Print the print quality page (LCD control panel)

NOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only.

1.From the Home screen on the product control panel, touch the Setup button.

2.Touch the Reports button.

3.Touch the Print Quality Page button.

Print the print quality page (touchscreen control panel)

NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only.

1.From the Home screen on the product control panel, touch the Setup button.

2.Touch the Reports button.

3.Touch the Print Quality Page button.

Interpret the print quality page

This page contains five bands of color, which are divided into four groups as indicated in the following illustration. By examining each group, you can isolate the problem to a particular toner cartridge.

Section

Print-cartridge

1Yellow

2Cyan

104 Chapter 5 Solve problems

ENWW

Image 116

HP M251nw Laser CF147ABGJ Perform additional print quality troubleshooting, Print the print quality page LCD control panel

Contents

Laserjet PRO 200 Color Page HP LaserJet Pro 200 color M251 Series Printer Copyright and License Table of contents Enww Manage and maintain the product Solve problems Vii Enww Index 129 Enww Product introduction Product views Product front view Product back view Serial number and model number location Control panel layout LCD control panel Touchscreen control panel Enww Touchscreen Home screen Print product reports Menu Structure Print product reports LCD control panel Print product reports touchscreen control panel Printer sharing disclaimer Paper tray Supported paper sizes Supported paper and print media sizes Supported paper sizes Paper type Dimensions1 Weight Capacity2 Paper orientation Supported paper types Load the paper input tray Enww Print Supported printer drivers Windows HP PCL 6 driver description Change print-job settings Windows Priority for changing print-job settingsChange the default settings for all print jobs Windows 7 Click Start, and then click Devices and Printers Change the product configuration settings Click the Device Settings tab Change print-job settings Mac OS Click the Options & Supplies button Click the Driver tab Configure the installed options Print Print tasks for Windows Use a printing shortcut Windows Create a printing shortcut Windows Click the Printing Shortcuts tab Select an existing shortcut as a base Enww Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select the page orientation Windows Enww Select the paper type Windows Print the first or last page on different paper Windows Print Scale a document to fit page size Windows Create a booklet Windows Click the Print on both sides manually check box Use a printing preset Mac OS Create a printing preset Mac OSPrint tasks for Mac OS Print on both sides Mac OS Select the paper type Mac OS Print multiple pages on one sheet of paper Mac OSSelect the page orientation Mac OS Print a cover page Mac OS Scale a document to fit page size Mac OSCreate a booklet Mac OS Open the Booklet Printing menu Cancel a print job Windows Additional print tasks WindowsSelect the paper size Windows Select a custom paper size Windows Print watermarks Windows Cancel a print job Mac OS Additional print tasks Mac OSSelect the paper size Mac OS Select a custom paper size Mac OS Enww Service Archive Print Create archival-quality printsCreate archival-quality prints LCD control panel Create archival-quality prints touchscreen control panel Color printing Use the HP EasyColor option Change color options Windows Change the color theme for a print job Windows Change the color options Mac OS Open the Color/Quality Options menu Manual color options Match colors Print colored text as black Windows Use HP ePrint Use HP ePrint LCD control panel Touch the Enable Web Services button Use HP ePrint touchscreen control panel Use AirPrint Walk-up USB printing Print Documents View and Print Photos Scan to USB Drive Manage and maintain the product Enww Use HP Web Services applications touchscreen control panel Use HP Web Services applicationsUse HP Web Services applications LCD control panel Manually configure IPv4 TCP/IP parameters LCD control panel Configure IP network settingsView or change network settings Rename the product on a network Link speed and duplex settings touchscreen control panel Link speed and duplex settingsLink speed and duplex settings LCD control panel Touch the OK button. The product turns off and then on HP Device Toolbox Windows Tab or section Description Status tab HP Web Services tab Open the HP Utility HP Utility featuresHP Utility for Mac OS HP Web Jetadmin Product security features Set or change the product password Economy settings Set the sleep delaySet the sleep delay LCD control panel System Setup Energy Settings Sleep Delay Set the Auto Power Down delay Set the sleep delay touchscreen control panelSet the Auto Power Down delay LCD control panel System Setup Energy Settings Auto Power Down Auto-Off Delay Set the Auto Power Down delay touchscreen control panel Print when a toner cartridge is at estimated end of life Enable or disable the At Very Low settings LCD control panel Print when a toner cartridge is at estimated end of life Toner cartridge storage Store and recycle suppliesRecycle supplies Replacement instructions Replace the toner cartridges Enww Enww Enww Update the firmware Manually update the firmware LCD control panelManually update the firmware touchscreen control panel Service LaserJet Update Check For Updates Now Manage Updates Check Automatically Service LaserJet Update Manage Updates Check Automatically Solve problems Check the cabling or wireless connection Solve problems checklistMake sure that the product is set up correctly Check the control panel for error messages Check the paperCheck the software Test print functionality Restore the factory-set defaults Restore the factory-set defaults LCD control panelRestore the factory-set defaults touchscreen control panel Service Restore Defaults Control panel help system 10.X00Y Supply Error Error Turn off then onInterpret control panel messages Control panel message types Fuser Error Turn off then on XX Error Turn off then on Fan error Turn off then on Black Very Low Black Cartridge LowBlack in wrong position Cleaning Cyan Cartridge LowCyan in wrong position Cyan Very Low Device error Press OK Genuine HP supply installedDoor open Incompatible color Install color cartridge Invalid driver Press OKJam in location Jam in Tray 1 Clear jam and then Press OK Load tray 1 Plain Size Cleaning Mode Load tray 1 TYPE, SizeMagenta Cartridge Low Magenta in wrong position Print failure, press OK. If error repeats, turn off then on Manual duplex Load tray 1 Press OKMemory is low Press OK Misprint Press OK Rear door open Remove shipping lock from color cartridgeRemove shipping locks from cartridges Replace color Used color cartridge is installed Press OK to continue Supplies lowUnexpected size in tray 1 Load size Press OK Unsupported color Press OK to continue Used supplies in use Yellow Cartridge LowYellow in wrong position Yellow Very Low Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jams Clear jams in the paper input tray Clear jamsJam locations Enww Clear jams from the output bin Clear jams from the rear door Enww Improve print quality Check the paper type setting WindowsCheck the paper type setting Mac OS Check toner cartridge status Print the supplies status page LCD control panelPrint the supplies status page touchscreen control panel Check the supplies status Print a cleaning Print a cleaning page LCD control panelPrint a cleaning page touchscreen control panel Service Cleaning Perform additional print quality troubleshooting Print the print quality page LCD control panelPrint the print quality page touchscreen control panel Interpret the print quality Inspect the toner cartridge for damage Check print job settings Use paper that meets HP specificationsCheck the EconoMode setting Check the paper and printing environment None Adjust color settings in the printer driverClick Properties or Preferences Use the printer driver that best meets your printing needs HP PCL 6 driver HP UPD PCL Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve walk-up USB printing problems Solve direct connection problems Poor physical connection Solve wired network problemsComputer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Network does not appear in the wireless networks list Cannot connect more computers to the wireless productWireless product loses communication when connected to a System Setup Service Wireless network is not functioningPerform a wireless network diagnostic test Reduce interference on a wireless network Product is in Ready mode, but nothing prints Solve product software problems with WindowsClick Settings Windows Click Devices and Printers Solve product software problems with Mac OS Printer driver is not listed in the Print & Fax list Hardware troubleshooting Print job was not sent to the product that you wanted Remove software Windows Windows XP Remove software Mac OS Supplies and accessories HP anticounterfeit Web site Order parts, accessories, and suppliesHP policy on non-HP supplies Index Menus, control panel Map, printing TCP/IP Enww Page Hewlett-Packard Development Company, L.P