Manuals / Sony / Portable Media / MP3 Player

Sony NWZ-E575, NWZ-E573 Troubleshooting, To Deal with a Trouble, Possible Causes of Symptoms

Models: NWZ-E575 NWZ-E573 NWZ-E574 NWZ-E474 NWZ-E473K NWZ-E473 NWZE474RED NWZ-E474K NWZ-E475

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WALKMAN Help guide

Getting Started

How to Use the Software

How to Use the Speaker

Music

“SensMe™ Channels”

Troubleshooting

To Deal with a Trouble

What can I do to solve a problem? Customer support Web site

Possible Causes of Symptoms

Search	Print

Top page > Troubleshooting

	“Music Unlimited”	Table of contents for symptoms and possible causes
		Operation
	Videos/ Podcasts/ Photos	Operation
	Videos/ Podcasts/ Photos	Display

	FM Radio
	FM Radio	Power
		Power
	Making/ Playing Voice	Connection to a computer
	Recordings	“SensMe™ Channels”
	Noise Canceling	”Music Unlimited”
		FM Radio
	Timer	FM Radio
	Timer	Recording

	Games
	Games	Podcast
	Settings	Other
	Troubleshooting	Messages
	Troubleshooting	Go to page top
	Important Information	Go to page top
	Important Information

	Specifications
	Contents list
		Copyright 2012 Sony Corporation

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Sony NWZ-E575, NWZ-E573, NWZ-E475, NWZ-E473, NWZ-E474K Troubleshooting, To Deal with a Trouble, Possible Causes of Symptoms

Contents

NWZ-E473/E474/E475/E473K/E474K/E573/E574/E575 Before Use Getting StartedOperation flow of Walkman Media Go How to Use the SoftwareWindows Explorer Drag-and-Drop Playing Music Using the Speaker How to Use the SpeakerParts and Controls of the Speaker Music SensMe Channels Playing songs using SensMe ChannelsSensMe Channels Option Menu Music Unlimited Enjoying Music Unlimited FunctionVideos/ Podcasts/ Photos FM Radio Settings FM RadioListening to FM Radio FM Radio Option MenuRecording Settings Making/ Playing Voice RecordingsMaking Voice Recordings Playing Voice RecordingsUsing the Noise Canceling Function Noise CancelingNoise Canceling Settings Using the Alarm/Sleep Timer TimerAlarm/Sleep Timer Settings Games Playing GamesSettings Common SettingsLanguage Settings Possible Causes of Symptoms TroubleshootingTo Deal with a Trouble Important Information Specifications SpecificationsContents list Playing Music Enjoying Music Unlimited FunctionViewing Photos Playing voice recordings Deleting recorded voice files Common Settings Cleaning Storing Data About battery charging Before first useAbout model names mentioned in this Help guide About Windows operating systemHow to use this Help guide Selecting a topic to displayChanging the font size Searching this Help guideReturning to a previous Printing out aGo to page top Operation flow to transfer contents to your Walkman Copyright 2012 Sony Corporation To turn on your Walkman Turning your Walkman on and offTo turn off your Walkman Charging the battery About the battery indicatorGo to page top Extending the battery life Set for longer battery lifeAdjust data format and bit rate Turn off your Walkman manuallySelecting the display language Language Settings Language Messages and menus are displayedSetting the current time Set Date-Time DetailsParts and controls Reset button Details Installing the earbuds Earbud sizes inside color To detach an earbudNWZ-E473/E474/E475/E473K/E474K NWZ-E573/E574/E575 To attach an earbudNWZ-E573/E574/E575 About the software Bundled software Media GoWalkman Guide Compatible software Windows Media PlayerAbout the Home menu Settings Details Podcasts DetailsGo to song playback screen Voice Recording DetailsHow to use the Home menu To return to the Home menu during operation To return to the previous screen during operationHow to use the option menu Related Topics List of screen icons Icons of the information areaIcons other than the information area Icon DescriptionGo to page top Importing music from CDs using Media Go Transferring contents using Media Go Related Topics Transferring contents using Windows Explorer Related Topics Adjuster removable Parts and controls of the speaker NWZ-E473K/E474K onlyInstallation NWZ-E473K/E474K only Playing music using the speaker NWZ-E473K/E474K only Playing music Music Browsing and using the music screen Music playback screenOperations on the music playback screen To screen indication Do thisSong list screen Music list screenAlbum list screen Searching for songs Playing songs in a playlist To cancel browsing Browsing cover art to select an album Album ScrollDeleting songs HintAbout the bookmark function Adding a song to a bookmark list Adding a song to the default bookmark listSelecting a bookmark list to add a song Changing the order of song in a bookmark list Removing a song from a bookmark list Removing songs from a bookmark listRemoving all songs from a bookmark list About the karaoke function Using the karaoke function Operations while activating the karaoke modeActivating the karaoke function Type DescriptionAbout the karaoke function Go to page top About language study Activating the language study for music Using the language study functionActivating the language study for audio podcast To set a specified section repeatedly A-B Repeat Repeat operationsAdjusting the playback speed DPC Using the music option menu Option items appearing on the album list screenOption items appearing on the music playback screen Option items appearing on the music list screenSelect Detailed Information Using the music settings menu What is SensMe Channels? List of channels Playing songs using SensMe ChannelsChannel Description Go to page top Analyzing songs on your Walkman To stop analyzingUsing the SensMe Channels option menu Option items appearing on the SensMe Channels screenChannels Details About Music UnlimitedMy Library Details Listening to Channels About Channels option menu items Available operations on the Channels playback screenAbout Like/Dislike About Favorites channel Listening to songs in My Library About the Music Unlimited license When you reset your WalkmanExpiry date of your Walkman Watching videos Videos Browsing and using the video screen Operations on the video playback screenList of screen icons Go to page top Searching for videos To cancel the browsing Browsing scenes Scene ScrollDeleting a currently-playing video Deleting videosDeleting videos by selecting from a list Option items appearing on the video list screen Using the video option menuOption items appearing on the video playback screen Using the video settings menu What is a podcast? Playing podcast Podcasts Audio podcast playback screen Browsing and using the podcast screenOperations on the audio podcast playback screen Video podcast playback screen Operations on the video podcast playback screenDeleting podcasts Deleting the currently-playing episodeDeleting an episode in the episode list Deleting a podcastUsing the podcast option menu Option items appearing on the podcast playback screenViewing photos Photos Browsing and using the photo screen Operations on the photo display screenDeleting a currently viewing photo Deleting photosDeleting photos by selecting from a list Option item appearing on the photo folder/photo list screen Using the photo option menuOption items appearing on the photo display screen How to Use the SoftwareUsing the photo settings menu Listening to FM radio FM Radio Browsing and using the FM radio screen Operations on the FM Radio screenPresetting broadcast stations automatically Auto Preset Presetting broadcast stations manually Save to Preset Deleting preset broadcast stations Delete from Preset Using the FM radio option menu Option items appearing on the FM radio screenUsing the FM radio settings menu Making voice recordings 117 Playing voice recordings Deleting recorded voice files Deleting a currently-playing voice fileDeleting voice files by selecting from a list Deleting a folderUsing the voice recording option menu Option items appearing on the Voice Recording screenUsing the recording settings menu About Noise Canceling NWZ-E573/E574/E575 only Antiphase waveform against the noiseComposite waveform. Two waveforms cancel each other out Waveform of the ambient noise original sound123 Playing back with the Noise Canceling function Noise Canceling NWZ-E573/E574/E575 onlyMode NWZ-E573/E574/E575 only Reducing ambient noise without playing back music QuietUsing the Noise Canceling settings menu NWZ E573/E574/E575 onlyUsing the alarm timer Using the sleep timer Using the alarm/sleep timer settings menu How to play games How to play Puyo POP Fever How to play Number PlaceBasic operations Button/switch Actions Playing games GamesExiting game mode To read the operating instructionsSetting the play mode Play Mode Type icon DescriptionSetting the playback range Playback Range Setting the sound quality Clear Bass Equalizer Setting the sound qualityCustomizing sound quality Type Description IconCustomizing the surround sound VPT Surround Listening with Dsee Sound Enhance Dsee Sound Enhance Listening with Clear Stereo Clear Stereo Adjusting the volume level Dynamic Normalizer Changing the default bookmark list Default Bookmark List Type Selecting the album display format Album Display FormatScreen Displaying lyrics Display Lyrics How to create LRC files Copyright notice Optimizing the quality of the sound output from the speakers SP Output OptimizerSetting the zoom function Zoom Settings Playing only video sound On-Hold Display Arranging the video list Order of Video List Setting the photo list display format Photo List Format Setting the reception Scan Sensitivity Setting monaural/stereo Mono/Auto Selecting a level of recording quality Bit Rate Settings Selecting NC environment Select NC Environment NWZ Timer Desired value Games Setting the alarm to on/off Alarm On/Off Setting the alarm time Alarm Time Setting the repeat setting Repeat Selecting the alarm sound Alarm Sound Settings Selecting the alarm songSetting the sleep timer Sleep Timer Settings Displaying your Walkman information Unit Information WM-PORTLimiting the volume Avls Volume Limit Turning off the beep sound Beep Settings Setting the time for blanking the screen Screen Off Timer Adjusting the brightness of the screen Brightness Setting up wallpaper Wallpaper Settings To set a desired photo as the wallpaper165 Setting the date format Date Display Format Setting the time format Time Display Format Limiting the charge amount Battery Care Returning to the factory settings Reset All Settings Formatting memory Format Using USB connection mode USB Connection Mode 172 What can I do to solve a problem? Customer support Web site Table of contents for symptoms and possible causes There is no sound OperationData cannot be played Transferred data is not displayed in its list Noise is generatedYour Walkman does not respond to any button operations There is insufficient volumePlayback does not stop Power of your Walkman turned off, and then on again Playback has stopped suddenlyLyrics are not displayed Thumbnails such as cover art are not displayedAppears for a title or song lyrics Unknown is displayed for an album or artist name, etcGarbled characters are displayed Screen darkens while displaying a photoBattery life is short PowerYour Walkman cannot charge the battery Your Walkman turns off automatically Charging completes very quicklyCannot install the software Connection to a computerHttp//support.microsoft.com Transfer takes too long time Only a small amount of data can be transferred to WalkmanCannot return a song on your Walkman to the computer Folders cannot be renamed or deletedSensMe Channels You cannot find your desired channelMorning always displayed for the time-based channel ChannelsMusic Unlimited An alert message appears and states the license has expiredFM Radio FM broadcasts are unclearReception is weak and sound quality is poor FM broadcasts are affected by interferenceCannot record RecordingRecorded files cannot be deleted Cannot play back an episode There is no beep sound when your Walkman is operated Date and time have been resetAlarm does not go off OtherAlarm is delayed Sleep timer does not workSleep timer is delayed Cannot adjust the playback speedMessages Check the volume level If you have any questions about this product Important product informationDeclaration of Conformity For users in Canada Listening for a Lifetime To Establish a Safe Level 198 Top page Important Information Precautions Warning Top page Important Information Precautions Caution 201 Top page Important Information Precautions Notice for users About sample data *1Preventing hearing damage Road safetyCaring for others Software Top page Important Information Cleaning Notes on cleaning Storing data Updating the firmware of your Walkman License and trademark notice 209 210 License Issues Information on software applicable to GNU GPL/LGPL Important information on softwarePackage List Version 2.1, February Preamble214 215 Page 217 No Warranty How to Apply These Terms to Your New Libraries Version 2, June220 Page 222 How to Apply These Terms to Your New Programs 224 Specifications Supported file formatMusic including podcasts *1 Video including podcasts *1Output headphones Noise Canceling function NWZ-E573/E574/E575 onlyMaximum recordable number of songs and time Approx Maximum recordable time of videos ApproxOperating temperature Power sourceBattery life continuous playback Total Noise Suppression Ratio *1 NWZ-E573/E574/E575 onlyYour Walkman settings which affect battery life Dimensions w/h/d, projecting parts not includedFM radio Noise Canceling Function is off Function is on Setting Basic setting of battery life MeasurementDimensions w/h/d Power requirements Power SourceDimensions w/h/d, upright position MassContents System requirements