Sony NWZ-E474, NWZ-E573, NWZ-E475, NWZ-E473 Operation, There is no sound, Data cannot be played

WALKMAN Help guide

Getting Started

How to Use the Software

How to Use the Speaker

Music

“SensMe™ Channels”

“Music Unlimited”

Videos/ Podcasts/ Photos

FM Radio

Making/ Playing Voice

Recordings

Noise Canceling

Timer

Games

Settings

Troubleshooting

Important Information

Specifications

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Top page > Troubleshooting > Possible Causes of Symptoms > Operation

Operation

There is no sound.

The volume level is set to zero. Turn the volume up.

The headphone plug is not connected properly.

If the headphones are connected improperly, the sound from the headphones will be impaired. Insert the headphone plug until it clicks into place [Details].

The headphone plug is dirty.

Clean the headphone plug with a soft dry cloth.

A song that you want to play back is not selected. Select the song on your Walkman.

After prescribing the remedies above, if the problem still persists, press the RESET button of your Walkman [Details].

Data cannot be played.

The battery is consumed.

Charge the battery fully [Details].

If your Walkman does not react, even after charging the battery, press the RESET button to reset it [Details].

After transferring by drag-and-drop in Windows Explorer, data hierarchy levels do not correspond to your Walkman.

Place the data in the correct place by drag-and-drop [Details].

Transferred files are not in a playable format.

For information on the playable formats, see [Details]. Some files may not be played back, depending on certain file specifications.

You are placing audio MP4 files in a video folder by drag-and-drop. Place them in the [MUSIC] folder by drag-and-drop.

The playback limitation period of the song has expired due to subscription conditions, etc.

Songs with an expired playback limitation period cannot be played back. Update them using the software used for transferring.

Formatting your Walkman failed to complete, or you formatted the Walkman on the computer. Retry formatting your Walkman [Details].

Songs transferred from your computer cannot be deleted on your Walkman.

You cannot delete songs transferred from your computer on your Walkman.

Delete them using the software you used to transfer the data, or Windows Explorer.

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