Hardware troubleshooting | HP Pro X476dw CN461AB1H manual

Hardware troubleshooting

1.Make sure that the product is turned on.

2.Make sure that the USB cable is connected correctly.

3.Make sure that you are using the appropriate high-speed USB cable.

4.Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the computer

5.Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the computer.

NOTE: The iMac keyboard is a non-powered USB hub.

You are using a generic printer driver when using a USB connection

If you connected the USB cable before you installed the software, you might be using a generic printer driver instead of the driver for this product.

1.Delete the generic printer driver.

2.Reinstall the software from the product CD. Do not connect the USB cable until the software installation program prompts you.

3.If multiple printers are installed, make sure that you have selected the correct printer in the Format For drop-down menu in the Print dialog box.

224 Chapter 14 Solve problems

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HP Pro X476dw CN461AB1H, Pro X476dn Inkjet CN460A#B1H manual Hardware troubleshooting

Contents

Officejet PRO X476 Page HP Officejet Pro X476 and X576 MFP Series Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Vii 103 109 121 129 171 185 186 225 227233 237 245 255 257 Product basics Product overview HP Officejet Pro X476 MFP Series models Environmental features HP Officejet Pro X576 MFP Series modelsOfficejet Pro X576dw models Paper handling Accessibility features Product views Front view Back view Interface ports Serial number and model number location Control panel layout Jan 00 00 0000a Buttons on the Home screen Enww Control panel help system Control panel menus Copy menu Settings HP Copy Fix Menu item Sub-menu item Fax menus To open these menus, touch the Fax button Scan menus Menu item Sub-menu item Description Setup Menu AppsPlug and Print Fax Setup menu Setup Menu Performs a fax test to verify that the phone cord is plugged Network Setup menu PIN Legacy Default IP Off Restore Network HP Digital Solutions Setup menu Device Setup menuGuides you through the steps to set up HP Digital Solutions Paper Selection Tray Tray Lock Enww Tools menu Menu item Description Print Reports menu Usage Connect the product using a USB cable CD installationConnect the product Install the product on a wired network Connect the product to a networkSupported network protocols Obtain the IP address Configure IP network settings Install the softwareView or change network settings Set or change the product password Touch the Manual IP Address button Link speed and duplex settings Setting DescriptionHP ePrint Connect the product to a wireless network using WPS Manually connect the product to a wireless network Enww Recommended software installation Use the product with WindowsSupported operating systems and printer drivers for Windows Select the correct printer driver for Windows Use the product with Windows Change print job settings for Windows Priority for print settingsUPD installation modes HP Universal Print Driver UPD Change the default settings for all print jobs Change the product configuration settings Remove the printer driver from Windows Supported utilities for WindowsOther Windows components and utilities Enww Use the product with Mac Supported operating systems and printer drivers for MacSoftware for Mac computers HP Utility for Mac HP Utility features Open the HP Utility Priority for print settings for Mac Change printer-driver settings for Mac Remove the printer driver from Mac operating systems Supported utilities for MacFax with Mac HP Embedded Web Server Scan with Mac Use the HP Scan software to scan images to a Mac computer Solve problems with Mac Scan using Apple PreviewScan using Image Capture Paper and print media Understand paper use Supported paper sizes Media type Size Dimensions Tray Automatic duplex Printing 1Supported paper and print media sizes 3Supported cards Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacity 7Tray 2 main tray and Tray 3 accessory tray Paper type Weight Capacity Load paper trays Load Tray 1 multi-purpose tray on left side of the product Load Tray 2 or optional Tray Load the document feeder Configure trays Paper use Configure the product Configure trays Enww Ink cartridges Ink cartridge informationColor Cartridge number Part number Change settings for ink cartridges Print when an ink cartridge is at estimated end of lifeSupplies views Manage ink cartridges Print with General Office mode Store and recycle suppliesHP anticounterfeit website Recycle supplies Ink cartridge storage Replacement instructions Replace the ink cartridges Replacement instructions Solve issues with supplies Check the ink cartridgesRefilled or remanufactured ink cartridges Interpret the Print Quality Section Magenta Yellow Interpret control panel messages for supplies Install color cartridge Non-HP ink cartridges installedUsed color installed Incompatible color Recommended action Enww Print Print tasks WindowsOpen the printer driver with Windows Get help for any printing option with Windows Save custom print settings for reuse with Windows Change the number of print copies with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Improve print quality with Windows Select the page size with Windows Print on both sides duplex with Windows Select a custom page size with WindowsSelect the paper type with Windows Select the paper tray with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Create and use printing presets with Mac Print tasks MacSet Advanced color options with Windows Create a printing preset Use printing presetsPrint a cover page with Mac Print multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with Mac Set the color options with MacUse automatic duplex printing Cancel a print job with Windows Additional print tasks WindowsPrint colored text as black grayscale with Windows Print on special paper or labels with Windows Additional print tasks Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Cancel a print job with Mac Additional print tasks Mac OS Use HP ePrint Change the paper size and type with MacResize documents or print on a custom paper size with Mac Use watermarks with Mac Touch the Enable Web Services button Use the HP ePrint Mobile Driver AirPrint Supported operating systems Connect the printer with HP Wireless Direct Connect and print from a WiFi capable mobile device Connect the printer with HP Wireless Direct Plug and Print USB Drive printing Touch Start Black or Start Color to start the print job Enww Adjust color ColorChange the color theme for a print job Change the color options Dry Time Saturation Black Ink Spread Use the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Enww Copy Use copy functions CopyMultiple copies Copy a multiple-page original Copy identification cards Cancel a copy job Reduce or enlarge a copy Copy settings Collate a copy jobCheck the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Define custom copy settings Set the paper size and type for copying on special paperPrint or copy edge-to-edge Copy photos Copy mixed size originals Copy on both sides Copy on both sides automatically Copy on both sides Copy Scan Use scan functions Scan methodsScan to a USB drive Scan an original from HP scanning software Scan by using other software Mac OSScan from a TWAIN-compliant program Scan from a WIA-compliant program Scan settings Cancel a scanScanner resolution and color Scan by using optical character recognition OCR software Resolution and color guidelines Lighter/Darker Scan quality Scan a photo to USB Enww Set up fax Install and connect the hardwareConfigure fax settings 12 Fax Use the phone book Include common localized characters Use speed dials Create and edit speed-dial entriesDelete speed-dial entries Set fax settings Send-fax settingsSet special dialing symbols and options Manage group-dial entries Set tone-dialing or pulse-dialing Set autoredial and the time between redialsSet the redial-on-busy option Set light/dark and resolution Set the redial-on-communication-error optionSet the light/dark setting Set resolution Receive-fax settings Set the default resolution settingCover-page templates Set fax forwarding Set the number of rings-to-answer Type of telephone line Set distinctive ring Use autoreduction for incoming faxes Set the fax sounds volume Set fax pollingSet stamp-received faxes Cancel a fax Use faxFax software Use fax on a DSL, PBX, or Isdn system Use fax on a VoIP service DSL Fax memory Delete faxes from memorySend a fax Fax from the flatbed scanner Fax from the document feeder Use speed dials and group-dial entries Send a standard fax from the computer Send a fax from the software Send a fax from the software Send a fax with confirmation Schedule a fax to be sent later Send a fax using monitor dialing Use access codes, credit cards, or calling cards Send faxes internationally Receive faxes when fax tones are audible on the phone line Receive a faxPrint a fax Reprint a fax Solve fax problems Fax troubleshooting checklist Solve fax problems Fax error messages Communication errorDocument feeder door is open. Canceled fax Fax is busy. Canceled send Fax receive error Fax is busy. Redial pending Fax Send error Fax storage is full. Canceling the fax receiveFax storage is full. Canceling the fax send No fax answer. Canceled send No dial toneNo fax answer. Redial pending No fax detected Set the fax error report Fax logs and reportsPrint individual fax reports Change error correction and fax speed Solve problems sending faxesSet the fax-error-correction mode Change the fax speed An error message displays on the control panel Communication error. message appearsNo dial tone Fax is busy. message appears No fax answer. message appears Scanner error Document feeder paper jamFax storage is full. message appears Faxes can be received, but not sent Unable to use fax functions from the control panel Unable to use speed dials Unable to use group dials Enww Solve problems receiving faxes Product is connected to a DSL phone serviceProduct uses a fax over IP or VoIP phone service Fax does not respond No fax detected. message appears Private Receive feature is on Fax is received but does not print Sender receives a busy signal Cannot send or receive a fax on a PBX lineHandset is connected to the product Phone line splitter is being used Solve general fax problems Faxes are sending slowly Regulatory information and warranties Fax quality is poorFax cuts off or prints on two pages Manage and maintain Print information pagesMenu Item Sub Menu Item Description Use the HP Embedded Web Server Features About cookiesOpen the HP Embedded Web Server Home tab Web Services tab Scan tabFax tab Use HP Web Jetadmin software Settings TabNetwork tab Tools Tab Product security features Disable unused protocols and servicesSecurity statements Control Panel Lock Administrator Settings Color Access Control Scan-to and Fax-to Folder Authentication Wireless AuthenticationProtected Protocols Https Firewall Economy settings Print with General Office modePower handling Set Standby Clean the product Clean the printheadClean the scanner glass strip and platen Clean the printhead from the product control panel Clean the document feeder pickup rollers and separation pad Product updates Clean the touch screen Enww Solve problems Problem-solving checklistCustomer support Check that the product power is on Check the control panel for error messagesTest print functionality Test copy functionality Test the fax sending functionality Test the fax receiving functionalityTry sending a print job from a computer Test the Plug and Print USB Drive printing functionality Restore the factory-set defaults Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jams Clear jams Jam locations Clear jams from the document feeder Clear jams in Tray 1Multi-purpose tray Enww Enww Reinstall the duplexer Close the left door Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Improve print quality Use the correct paper type setting in the printer driver Adjust colorChange the paper type and size setting for Windows Change the paper type and size setting for Mac Change the color options Dry Time Saturation Black Ink Spread Enww Use paper that meets HP specifications Interpret the Print Quality Clean ink smears Inspect the ink cartridge for damage Use the printer driver that best meets your printing needs HP PCL 6 driverHP UPD PS driver Improve print quality for copies HP UPD PCL Product does not print or it prints slowly Product does not print Solve Plug and Print USB Drive printing problems Product prints slowly File does not print from the USB storage device Solve product connectivity problems Solve USB direct-connect problemsSolve network problems Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Ii. Click All Programs Cannot connect more computers to the wireless product Solve product software problems with Windows Network does not appear in the wireless networks listWireless network is not functioning ProblemSolution Solve product software problems with Mac Problem SolutionClick Settings Click Devices and Printers Software troubleshooting Printer driver is not listed in the Print & Scan listPrint job was not sent to the product that you wanted Hardware troubleshooting Supplies and accessories Order parts, accessories, and suppliesPart numbers Part number Cartridge number Description Enww Service and support Hewlett-Packard limited warranty statement End User License Agreement Transfer OpenSSL Customer support Enww Product specifications Physical specifications Environmental specificationsProduct Height Depth Width Weight Operation LwAd-mono B LwAd-color B Operating Transporting Tilt Enww Environmental product stewardship program Protecting the environmentOzone production Power consumption Paper usePlastics HP Officejet print supplies Return and recycling instructions United States and Puerto RicoMultiple returns more than one cartridge Single returns Non-U.S. returns Battery disposal Printer recycling PaperMaterial restrictions HP Officejet Pro X476 and X576 MFP Series Disposal of waste equipment by users Material Safety Data Sheet Msds For more information Restriction on Hazardous Substances statement Ukraine Restriction on Hazardous Substances statement Vietnam Regulatory information Regulatory NoticesRegulatory model identification number FCC Statement Vcci statement Japan Power cord instructions Power cord statement Japan EMC statement Korea GS statement Germany European Union Regulatory Notice Additional statements for telecom fax products EU Statement for Telecom OperationNew Zealand Telecom Statements Additional FCC statement for telecom products US Telephone Consumer Protection Act US Industry Canada CS-03 requirements Additional statements for wireless products Australia Wired Fax StatementFCC compliance statement-United States Australia statement Brazil Anatel statementCanadian statements Anonymous usage information storage To disable the usage information function How do I? Appendix F How do I? Accessories Index DSL Isdn PBX Enww TCP/IP Third-party licenses LICENSE.openssl--openssl Page Page Appendix a Page Page Page Page Hewlett-Packard Development Company, L.P