HP Pro X476dn Inkjet CN460A#B1H, Pro X476dw CN461AB1H specs

3.If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.

If you installed the product using the CD installer, or downloaded the fully-featured installer from the HP's web site, you can view or change the product IP address using the following steps:

a.Click Start.

b.Click All Programs.

c.Click HP.

d.Click your product.

e.Click Update IP Address to open a utility that reports the known (“previous”) IP address for the product and allows you to change the IP address, if necessary.

4.If the IP address is correct, delete the product entry from the list of installed printers, and then add it again.

The computer is unable to communicate with the product

1.Test network communication by pinging the product.

a.Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd.

b.Type ping followed by the IP address for your product.

c.If the window displays round-trip times, both the network and device are working.

2.If the ping command failed, verify that the network router, hubs, or switches are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

The product is using incorrect link and duplex settings for the network

Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). If you change these settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct printer driver.

The computer or workstation might be set up incorrectly

1.Check the network drivers, printer drivers, and the network redirection.

2.Verify that the operating system is configured correctly.

The product is disabled, or other network settings are incorrect

1.Review the configuration page to check the status of the network protocol. Enable it if necessary.

2.Reconfigure the network settings if necessary.

ENWW	Solve product connectivity problems 217

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HP Pro X476dn Inkjet CN460A#B1H, Pro X476dw CN461AB1H manual Computer is unable to communicate with the product

Contents

Officejet PRO X476 Page HP Officejet Pro X476 and X576 MFP Series Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Vii 109 103 129 121 185 171 186 227 225233 237 245 257 255 Product basics HP Officejet Pro X476 MFP Series models Product overview Officejet Pro X576dw models Paper handling Environmental featuresHP Officejet Pro X576 MFP Series models Accessibility features Front view Product views Back view Interface ports Serial number and model number location Control panel layout Buttons on the Home screen Jan 00 00 0000a Enww Control panel help system Copy menu Control panel menus Menu item Sub-menu item Settings HP Copy Fix To open these menus, touch the Fax button Fax menus Menu item Sub-menu item Description Scan menus Plug and Print Setup MenuApps Fax Setup menu Setup Menu Performs a fax test to verify that the phone cord is plugged PIN Network Setup menu Legacy Default IP Off Restore Network Guides you through the steps to set up HP Digital Solutions HP Digital Solutions Setup menuDevice Setup menu Paper Selection Tray Tray Lock Enww Menu item Description Tools menu Usage Print Reports menu Connect the product Connect the product using a USB cableCD installation Connect the product to a network Install the product on a wired networkSupported network protocols Obtain the IP address View or change network settings Configure IP network settingsInstall the software Touch the Manual IP Address button Set or change the product password HP ePrint Link speed and duplex settingsSetting Description Connect the product to a wireless network using WPS Manually connect the product to a wireless network Enww Use the product with Windows Recommended software installationSupported operating systems and printer drivers for Windows Select the correct printer driver for Windows Use the product with Windows Priority for print settings Change print job settings for WindowsUPD installation modes HP Universal Print Driver UPD Change the product configuration settings Change the default settings for all print jobs Other Windows components and utilities Remove the printer driver from WindowsSupported utilities for Windows Enww Supported operating systems and printer drivers for Mac Use the product with MacSoftware for Mac computers HP Utility for Mac Open the HP Utility HP Utility features Change printer-driver settings for Mac Priority for print settings for Mac Supported utilities for Mac Remove the printer driver from Mac operating systemsFax with Mac HP Embedded Web Server Use the HP Scan software to scan images to a Mac computer Scan with Mac Scan using Image Capture Solve problems with MacScan using Apple Preview Understand paper use Paper and print media Media type Supported paper sizes 1Supported paper and print media sizes Size Dimensions Tray Automatic duplex Printing 3Supported cards Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientation Paper type Weight Capacity 7Tray 2 main tray and Tray 3 accessory tray Load Tray 1 multi-purpose tray on left side of the product Load paper trays Load Tray 2 or optional Tray Load the document feeder Paper use Configure the product Configure trays Configure trays Enww Color Cartridge number Part number Ink cartridgesInk cartridge information Print when an ink cartridge is at estimated end of life Change settings for ink cartridgesSupplies views Manage ink cartridges Store and recycle supplies Print with General Office modeHP anticounterfeit website Recycle supplies Ink cartridge storage Replace the ink cartridges Replacement instructions Replacement instructions Refilled or remanufactured ink cartridges Solve issues with suppliesCheck the ink cartridges Section Interpret the Print Quality Magenta Yellow Interpret control panel messages for supplies Non-HP ink cartridges installed Install color cartridgeUsed color installed Incompatible color Recommended action Enww Open the printer driver with Windows PrintPrint tasks Windows Get help for any printing option with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Create printing shortcuts Select an existing shortcut as a base Select the page size with Windows Improve print quality with Windows Select a custom page size with Windows Print on both sides duplex with WindowsSelect the paper type with Windows Select the paper tray with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Set Advanced color options with Windows Create and use printing presets with MacPrint tasks Mac Use printing presets Create a printing presetPrint a cover page with Mac Print multiple pages on one sheet of paper with Mac Use automatic duplex printing Print on both sides of the page duplex printing with MacSet the color options with Mac Additional print tasks Windows Cancel a print job with WindowsPrint colored text as black grayscale with Windows Print on special paper or labels with Windows Additional print tasks Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Additional print tasks Mac OS Cancel a print job with Mac Change the paper size and type with Mac Use HP ePrintResize documents or print on a custom paper size with Mac Use watermarks with Mac Use the HP ePrint Mobile Driver Touch the Enable Web Services button Supported operating systems AirPrint Connect and print from a WiFi capable mobile device Connect the printer with HP Wireless Direct Connect the printer with HP Wireless Direct Plug and Print USB Drive printing Touch Start Black or Start Color to start the print job Enww Change the color theme for a print job Adjust colorColor Dry Time Saturation Black Ink Spread Change the color options Use the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Enww Copy Multiple copies Use copy functionsCopy Copy a multiple-page original Copy identification cards Reduce or enlarge a copy Cancel a copy job Check the scanner glass for dirt and smudges Copy settingsCollate a copy job Adjust the lightness or darkness for copies Print or copy edge-to-edge Define custom copy settingsSet the paper size and type for copying on special paper Copy mixed size originals Copy photos Copy on both sides automatically Copy on both sides Copy on both sides Copy Scan Scan methods Use scan functionsScan to a USB drive Scan an original from HP scanning software Mac OS Scan by using other softwareScan from a TWAIN-compliant program Scan from a WIA-compliant program Cancel a scan Scan settingsScanner resolution and color Scan by using optical character recognition OCR software Lighter/Darker Resolution and color guidelines Scan quality Scan a photo to USB Enww Install and connect the hardware Set up faxConfigure fax settings 12 Fax Include common localized characters Use the phone book Delete speed-dial entries Use speed dialsCreate and edit speed-dial entries Send-fax settings Set fax settingsSet special dialing symbols and options Manage group-dial entries Set the redial-on-busy option Set tone-dialing or pulse-dialingSet autoredial and the time between redials Set the redial-on-communication-error option Set light/dark and resolutionSet the light/dark setting Set resolution Set the default resolution setting Receive-fax settingsCover-page templates Set fax forwarding Type of telephone line Set the number of rings-to-answer Use autoreduction for incoming faxes Set distinctive ring Set stamp-received faxes Set the fax sounds volumeSet fax polling Use fax Cancel a faxFax software Use fax on a DSL, PBX, or Isdn system DSL Use fax on a VoIP service Delete faxes from memory Fax memorySend a fax Fax from the flatbed scanner Fax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a standard fax from the computer Send a fax from the software Schedule a fax to be sent later Send a fax with confirmation Send a fax using monitor dialing Send faxes internationally Use access codes, credit cards, or calling cards Receive a fax Receive faxes when fax tones are audible on the phone linePrint a fax Reprint a fax Fax troubleshooting checklist Solve fax problems Solve fax problems Communication error Fax error messagesDocument feeder door is open. Canceled fax Fax is busy. Canceled send Fax is busy. Redial pending Fax receive error Fax storage is full. Canceling the fax send Fax Send errorFax storage is full. Canceling the fax receive No fax answer. Redial pending No fax answer. Canceled sendNo dial tone No fax detected Print individual fax reports Set the fax error reportFax logs and reports Solve problems sending faxes Change error correction and fax speedSet the fax-error-correction mode Change the fax speed No dial tone An error message displays on the control panelCommunication error. message appears No fax answer. message appears Fax is busy. message appears Fax storage is full. message appears Scanner errorDocument feeder paper jam Unable to use fax functions from the control panel Faxes can be received, but not sent Unable to use group dials Unable to use speed dials Enww Product is connected to a DSL phone service Solve problems receiving faxesProduct uses a fax over IP or VoIP phone service Fax does not respond No fax detected. message appears Fax is received but does not print Private Receive feature is on Cannot send or receive a fax on a PBX line Sender receives a busy signalHandset is connected to the product Phone line splitter is being used Faxes are sending slowly Solve general fax problems Fax cuts off or prints on two pages Regulatory information and warrantiesFax quality is poor Menu Item Sub Menu Item Description Manage and maintainPrint information pages Use the HP Embedded Web Server Open the HP Embedded Web Server FeaturesAbout cookies Home tab Fax tab Web Services tabScan tab Settings Tab Use HP Web Jetadmin softwareNetwork tab Tools Tab Disable unused protocols and services Product security featuresSecurity statements Control Panel Lock Color Access Control Administrator Settings Wireless Authentication Scan-to and Fax-to Folder AuthenticationProtected Protocols Https Firewall Print with General Office mode Economy settingsPower handling Set Standby Clean the printhead Clean the productClean the scanner glass strip and platen Clean the printhead from the product control panel Clean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Enww Customer support Solve problemsProblem-solving checklist Check the control panel for error messages Check that the product power is onTest print functionality Test copy functionality Test the fax receiving functionality Test the fax sending functionalityTry sending a print job from a computer Test the Plug and Print USB Drive printing functionality Restore the factory-set defaults Product does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jams Jam locations Clear jams Clear jams from the document feeder Clear jams in Tray 1Multi-purpose tray Enww Enww Reinstall the duplexer Close the left door Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Improve print quality Adjust color Use the correct paper type setting in the printer driverChange the paper type and size setting for Windows Change the paper type and size setting for Mac Change the color options Dry Time Saturation Black Ink Spread Enww Use paper that meets HP specifications Interpret the Print Quality Inspect the ink cartridge for damage Clean ink smears HP UPD PS driver Use the printer driver that best meets your printing needsHP PCL 6 driver HP UPD PCL Improve print quality for copies Product does not print Product does not print or it prints slowly Product prints slowly Solve Plug and Print USB Drive printing problems File does not print from the USB storage device Solve USB direct-connect problems Solve product connectivity problemsSolve network problems Computer is using the incorrect IP address for the product Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Ii. Click All Programs Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Solve product software problems with WindowsWireless network is not functioning ProblemSolution Problem Solution Solve product software problems with MacClick Settings Click Devices and Printers Print job was not sent to the product that you wanted Software troubleshootingPrinter driver is not listed in the Print & Scan list Hardware troubleshooting Order parts, accessories, and supplies Supplies and accessoriesPart numbers Part number Cartridge number Description Enww Hewlett-Packard limited warranty statement Service and support End User License Agreement Transfer OpenSSL Customer support Enww Product specifications Environmental specifications Physical specificationsProduct Height Depth Width Weight Operation LwAd-mono B LwAd-color B Operating Transporting Tilt Enww Ozone production Environmental product stewardship programProtecting the environment Paper use Power consumptionPlastics HP Officejet print supplies United States and Puerto Rico Return and recycling instructionsMultiple returns more than one cartridge Single returns Paper Non-U.S. returns Battery disposal Printer recyclingMaterial restrictions HP Officejet Pro X476 and X576 MFP Series Disposal of waste equipment by users Material Safety Data Sheet Msds For more information Restriction on Hazardous Substances statement Vietnam Restriction on Hazardous Substances statement Ukraine Regulatory Notices Regulatory informationRegulatory model identification number FCC Statement Power cord statement Japan EMC statement Korea Vcci statement Japan Power cord instructions European Union Regulatory Notice GS statement Germany New Zealand Telecom Statements Additional statements for telecom fax productsEU Statement for Telecom Operation Additional FCC statement for telecom products US Industry Canada CS-03 requirements Telephone Consumer Protection Act US FCC compliance statement-United States Additional statements for wireless productsAustralia Wired Fax Statement Canadian statements Australia statementBrazil Anatel statement Anonymous usage information storage To disable the usage information function How do I? Appendix F How do I? Index Accessories DSL Isdn PBX Enww TCP/IP Third-party licenses LICENSE.openssl--openssl Page Page Appendix a Page Page Page Page Hewlett-Packard Development Company, L.P