Enww | HP Pro X476dw CN461AB1H, Pro X476dn Inkjet CN460A#B1H

232 Appendix B Service and support

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HP Pro X476dw CN461AB1H, Pro X476dn Inkjet CN460A#B1H manual Enww

Contents

Officejet PRO X476 Page HP Officejet Pro X476 and X576 MFP Series Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Vii 103 109 121 129 171 185 186 225 227233 237 245 255 257 Product basics Product overview HP Officejet Pro X476 MFP Series models Officejet Pro X576dw models Paper handling Environmental featuresHP Officejet Pro X576 MFP Series models Accessibility features Product views Front view Back view Interface ports Serial number and model number location Control panel layout Jan 00 00 0000a Buttons on the Home screen Enww Control panel help system Control panel menus Copy menu Settings HP Copy Fix Menu item Sub-menu item Fax menus To open these menus, touch the Fax button Scan menus Menu item Sub-menu item Description Plug and Print Setup MenuApps Fax Setup menu Setup Menu Performs a fax test to verify that the phone cord is plugged Network Setup menu PIN Legacy Default IP Off Restore Network Guides you through the steps to set up HP Digital Solutions HP Digital Solutions Setup menuDevice Setup menu Paper Selection Tray Tray Lock Enww Tools menu Menu item Description Print Reports menu Usage Connect the product Connect the product using a USB cableCD installation Install the product on a wired network Connect the product to a networkSupported network protocols Obtain the IP address View or change network settings Configure IP network settingsInstall the software Set or change the product password Touch the Manual IP Address button HP ePrint Link speed and duplex settingsSetting Description Connect the product to a wireless network using WPS Manually connect the product to a wireless network Enww Recommended software installation Use the product with WindowsSupported operating systems and printer drivers for Windows Select the correct printer driver for Windows Use the product with Windows Change print job settings for Windows Priority for print settingsUPD installation modes HP Universal Print Driver UPD Change the default settings for all print jobs Change the product configuration settings Other Windows components and utilities Remove the printer driver from WindowsSupported utilities for Windows Enww Use the product with Mac Supported operating systems and printer drivers for MacSoftware for Mac computers HP Utility for Mac HP Utility features Open the HP Utility Priority for print settings for Mac Change printer-driver settings for Mac Remove the printer driver from Mac operating systems Supported utilities for MacFax with Mac HP Embedded Web Server Scan with Mac Use the HP Scan software to scan images to a Mac computer Scan using Image Capture Solve problems with MacScan using Apple Preview Paper and print media Understand paper use Supported paper sizes Media type Size Dimensions Tray Automatic duplex Printing 1Supported paper and print media sizes 3Supported cards Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacity 7Tray 2 main tray and Tray 3 accessory tray Paper type Weight Capacity Load paper trays Load Tray 1 multi-purpose tray on left side of the product Load Tray 2 or optional Tray Load the document feeder Configure trays Paper use Configure the product Configure trays Enww Color Cartridge number Part number Ink cartridgesInk cartridge information Change settings for ink cartridges Print when an ink cartridge is at estimated end of lifeSupplies views Manage ink cartridges Print with General Office mode Store and recycle suppliesHP anticounterfeit website Recycle supplies Ink cartridge storage Replacement instructions Replace the ink cartridges Replacement instructions Refilled or remanufactured ink cartridges Solve issues with suppliesCheck the ink cartridges Interpret the Print Quality Section Magenta Yellow Interpret control panel messages for supplies Install color cartridge Non-HP ink cartridges installedUsed color installed Incompatible color Recommended action Enww Open the printer driver with Windows PrintPrint tasks Windows Get help for any printing option with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Create printing shortcuts Select an existing shortcut as a base Improve print quality with Windows Select the page size with Windows Print on both sides duplex with Windows Select a custom page size with WindowsSelect the paper type with Windows Select the paper tray with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Set Advanced color options with Windows Create and use printing presets with MacPrint tasks Mac Create a printing preset Use printing presetsPrint a cover page with Mac Print multiple pages on one sheet of paper with Mac Use automatic duplex printing Print on both sides of the page duplex printing with MacSet the color options with Mac Cancel a print job with Windows Additional print tasks WindowsPrint colored text as black grayscale with Windows Print on special paper or labels with Windows Additional print tasks Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Cancel a print job with Mac Additional print tasks Mac OS Use HP ePrint Change the paper size and type with MacResize documents or print on a custom paper size with Mac Use watermarks with Mac Touch the Enable Web Services button Use the HP ePrint Mobile Driver AirPrint Supported operating systems Connect the printer with HP Wireless Direct Connect and print from a WiFi capable mobile device Connect the printer with HP Wireless Direct Plug and Print USB Drive printing Touch Start Black or Start Color to start the print job Enww Change the color theme for a print job Adjust colorColor Change the color options Dry Time Saturation Black Ink Spread Use the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Enww Copy Multiple copies Use copy functionsCopy Copy a multiple-page original Copy identification cards Cancel a copy job Reduce or enlarge a copy Check the scanner glass for dirt and smudges Copy settingsCollate a copy job Adjust the lightness or darkness for copies Print or copy edge-to-edge Define custom copy settingsSet the paper size and type for copying on special paper Copy photos Copy mixed size originals Copy on both sides Copy on both sides automatically Copy on both sides Copy Scan Use scan functions Scan methodsScan to a USB drive Scan an original from HP scanning software Scan by using other software Mac OSScan from a TWAIN-compliant program Scan from a WIA-compliant program Scan settings Cancel a scanScanner resolution and color Scan by using optical character recognition OCR software Resolution and color guidelines Lighter/Darker Scan quality Scan a photo to USB Enww Set up fax Install and connect the hardwareConfigure fax settings 12 Fax Use the phone book Include common localized characters Delete speed-dial entries Use speed dialsCreate and edit speed-dial entries Set fax settings Send-fax settingsSet special dialing symbols and options Manage group-dial entries Set the redial-on-busy option Set tone-dialing or pulse-dialingSet autoredial and the time between redials Set light/dark and resolution Set the redial-on-communication-error optionSet the light/dark setting Set resolution Receive-fax settings Set the default resolution settingCover-page templates Set fax forwarding Set the number of rings-to-answer Type of telephone line Set distinctive ring Use autoreduction for incoming faxes Set stamp-received faxes Set the fax sounds volumeSet fax polling Cancel a fax Use faxFax software Use fax on a DSL, PBX, or Isdn system Use fax on a VoIP service DSL Fax memory Delete faxes from memorySend a fax Fax from the flatbed scanner Fax from the document feeder Use speed dials and group-dial entries Send a standard fax from the computer Send a fax from the software Send a fax from the software Send a fax with confirmation Schedule a fax to be sent later Send a fax using monitor dialing Use access codes, credit cards, or calling cards Send faxes internationally Receive faxes when fax tones are audible on the phone line Receive a faxPrint a fax Reprint a fax Solve fax problems Fax troubleshooting checklist Solve fax problems Fax error messages Communication errorDocument feeder door is open. Canceled fax Fax is busy. Canceled send Fax receive error Fax is busy. Redial pending Fax storage is full. Canceling the fax send Fax Send errorFax storage is full. Canceling the fax receive No fax answer. Redial pending No fax answer. Canceled sendNo dial tone No fax detected Print individual fax reports Set the fax error reportFax logs and reports Change error correction and fax speed Solve problems sending faxesSet the fax-error-correction mode Change the fax speed No dial tone An error message displays on the control panelCommunication error. message appears Fax is busy. message appears No fax answer. message appears Fax storage is full. message appears Scanner errorDocument feeder paper jam Faxes can be received, but not sent Unable to use fax functions from the control panel Unable to use speed dials Unable to use group dials Enww Solve problems receiving faxes Product is connected to a DSL phone serviceProduct uses a fax over IP or VoIP phone service Fax does not respond No fax detected. message appears Private Receive feature is on Fax is received but does not print Sender receives a busy signal Cannot send or receive a fax on a PBX lineHandset is connected to the product Phone line splitter is being used Solve general fax problems Faxes are sending slowly Fax cuts off or prints on two pages Regulatory information and warrantiesFax quality is poor Menu Item Sub Menu Item Description Manage and maintainPrint information pages Use the HP Embedded Web Server Open the HP Embedded Web Server FeaturesAbout cookies Home tab Fax tab Web Services tabScan tab Use HP Web Jetadmin software Settings TabNetwork tab Tools Tab Product security features Disable unused protocols and servicesSecurity statements Control Panel Lock Administrator Settings Color Access Control Scan-to and Fax-to Folder Authentication Wireless AuthenticationProtected Protocols Https Firewall Economy settings Print with General Office modePower handling Set Standby Clean the product Clean the printheadClean the scanner glass strip and platen Clean the printhead from the product control panel Clean the document feeder pickup rollers and separation pad Product updates Clean the touch screen Enww Customer support Solve problemsProblem-solving checklist Check that the product power is on Check the control panel for error messagesTest print functionality Test copy functionality Test the fax sending functionality Test the fax receiving functionalityTry sending a print job from a computer Test the Plug and Print USB Drive printing functionality Restore the factory-set defaults Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jams Clear jams Jam locations Clear jams from the document feeder Clear jams in Tray 1Multi-purpose tray Enww Enww Reinstall the duplexer Close the left door Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Improve print quality Use the correct paper type setting in the printer driver Adjust colorChange the paper type and size setting for Windows Change the paper type and size setting for Mac Change the color options Dry Time Saturation Black Ink Spread Enww Use paper that meets HP specifications Interpret the Print Quality Clean ink smears Inspect the ink cartridge for damage HP UPD PS driver Use the printer driver that best meets your printing needsHP PCL 6 driver Improve print quality for copies HP UPD PCL Product does not print or it prints slowly Product does not print Solve Plug and Print USB Drive printing problems Product prints slowly File does not print from the USB storage device Solve product connectivity problems Solve USB direct-connect problemsSolve network problems Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Ii. Click All Programs Cannot connect more computers to the wireless product Solve product software problems with Windows Network does not appear in the wireless networks listWireless network is not functioning ProblemSolution Solve product software problems with Mac Problem SolutionClick Settings Click Devices and Printers Print job was not sent to the product that you wanted Software troubleshootingPrinter driver is not listed in the Print & Scan list Hardware troubleshooting Supplies and accessories Order parts, accessories, and suppliesPart numbers Part number Cartridge number Description Enww Service and support Hewlett-Packard limited warranty statement End User License Agreement Transfer OpenSSL Customer support Enww Product specifications Physical specifications Environmental specificationsProduct Height Depth Width Weight Operation LwAd-mono B LwAd-color B Operating Transporting Tilt Enww Ozone production Environmental product stewardship programProtecting the environment Power consumption Paper usePlastics HP Officejet print supplies Return and recycling instructions United States and Puerto RicoMultiple returns more than one cartridge Single returns Non-U.S. returns Battery disposal Printer recycling PaperMaterial restrictions HP Officejet Pro X476 and X576 MFP Series Disposal of waste equipment by users Material Safety Data Sheet Msds For more information Restriction on Hazardous Substances statement Ukraine Restriction on Hazardous Substances statement Vietnam Regulatory information Regulatory NoticesRegulatory model identification number FCC Statement Vcci statement Japan Power cord instructions Power cord statement Japan EMC statement Korea GS statement Germany European Union Regulatory Notice New Zealand Telecom Statements Additional statements for telecom fax productsEU Statement for Telecom Operation Additional FCC statement for telecom products US Telephone Consumer Protection Act US Industry Canada CS-03 requirements FCC compliance statement-United States Additional statements for wireless productsAustralia Wired Fax Statement Canadian statements Australia statementBrazil Anatel statement Anonymous usage information storage To disable the usage information function How do I? Appendix F How do I? Accessories Index DSL Isdn PBX Enww TCP/IP Third-party licenses LICENSE.openssl--openssl Page Page Appendix a Page Page Page Page Hewlett-Packard Development Company, L.P