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Pro X476dw CN461AB1H, Pro X476dn Inkjet CN460A#B1H
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Models:
Pro X476dn Inkjet CN460A#B1H
Pro X476dw CN461AB1H
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Troubleshooting
Specs
Install
Error codes
Sender receives a busy signal
Fax receive error
Use HP Web Jetadmin software
Wireless Authentication
Configure IP network settings
Solve problems with Mac
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Chapter 7 Ink cartridges
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Contents
Officejet PRO X476
Page
HP Officejet Pro X476 and X576 MFP Series
Copyright and License
Trademark Credits
Conventions used in this guide
Conventions used in this guide
Table of contents
Use the product with Windows
Vii
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109
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129
171
185
186
225
227
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237
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Product basics
Product overview
HP Officejet Pro X476 MFP Series models
HP Officejet Pro X576 MFP Series models
Environmental features
Officejet Pro X576dw models Paper handling
Accessibility features
Product views
Front view
Back view
Interface ports
Serial number and model number location
Control panel layout
Jan 00 00 0000a
Buttons on the Home screen
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Control panel help system
Control panel menus
Copy menu
Settings HP Copy Fix
Menu item Sub-menu item
Fax menus
To open these menus, touch the Fax button
Scan menus
Menu item Sub-menu item Description
Apps
Setup Menu
Plug and Print
Fax Setup menu
Setup Menu
Performs a fax test to verify that the phone cord is plugged
Network Setup menu
PIN
Legacy Default IP Off Restore Network
Device Setup menu
HP Digital Solutions Setup menu
Guides you through the steps to set up HP Digital Solutions
Paper Selection Tray
Tray Lock
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Tools menu
Menu item Description
Print Reports menu
Usage
CD installation
Connect the product using a USB cable
Connect the product
Install the product on a wired network
Connect the product to a network
Supported network protocols
Obtain the IP address
Install the software
Configure IP network settings
View or change network settings
Set or change the product password
Touch the Manual IP Address button
Setting Description
Link speed and duplex settings
HP ePrint
Connect the product to a wireless network using WPS
Manually connect the product to a wireless network
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Recommended software installation
Use the product with Windows
Supported operating systems and printer drivers for Windows
Select the correct printer driver for Windows
Use the product with Windows
Change print job settings for Windows
Priority for print settings
UPD installation modes
HP Universal Print Driver UPD
Change the default settings for all print jobs
Change the product configuration settings
Supported utilities for Windows
Remove the printer driver from Windows
Other Windows components and utilities
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Use the product with Mac
Supported operating systems and printer drivers for Mac
Software for Mac computers
HP Utility for Mac
HP Utility features
Open the HP Utility
Priority for print settings for Mac
Change printer-driver settings for Mac
Remove the printer driver from Mac operating systems
Supported utilities for Mac
Fax with Mac
HP Embedded Web Server
Scan with Mac
Use the HP Scan software to scan images to a Mac computer
Scan using Apple Preview
Solve problems with Mac
Scan using Image Capture
Paper and print media
Understand paper use
Supported paper sizes
Media type
Size Dimensions Tray Automatic duplex Printing
1Supported paper and print media sizes
3Supported cards
Paper type Weight Capacity1 Paper orientation
Supported paper types and tray capacity
7Tray 2 main tray and Tray 3 accessory tray
Paper type Weight Capacity
Load paper trays
Load Tray 1 multi-purpose tray on left side of the product
Load Tray 2 or optional Tray
Load the document feeder
Configure trays
Paper use Configure the product
Configure trays
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Ink cartridge information
Ink cartridges
Color Cartridge number Part number
Change settings for ink cartridges
Print when an ink cartridge is at estimated end of life
Supplies views
Manage ink cartridges
Print with General Office mode
Store and recycle supplies
HP anticounterfeit website
Recycle supplies Ink cartridge storage
Replacement instructions
Replace the ink cartridges
Replacement instructions
Check the ink cartridges
Solve issues with supplies
Refilled or remanufactured ink cartridges
Interpret the Print Quality
Section
Magenta Yellow
Interpret control panel messages for supplies
Install color cartridge
Non-HP ink cartridges installed
Used color installed
Incompatible color
Recommended action
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Print tasks Windows
Print
Open the printer driver with Windows
Get help for any printing option with Windows
Change the number of print copies with Windows
Save custom print settings for reuse with Windows
Use a printing shortcut with Windows
Create printing shortcuts
Select an existing shortcut as a base
Improve print quality with Windows
Select the page size with Windows
Print on both sides duplex with Windows
Select a custom page size with Windows
Select the paper type with Windows
Select the paper tray with Windows
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Print multiple pages per sheet with Windows
Select page orientation with Windows
Print tasks Mac
Create and use printing presets with Mac
Set Advanced color options with Windows
Create a printing preset
Use printing presets
Print a cover page with Mac
Print multiple pages on one sheet of paper with Mac
Set the color options with Mac
Print on both sides of the page duplex printing with Mac
Use automatic duplex printing
Cancel a print job with Windows
Additional print tasks Windows
Print colored text as black grayscale with Windows
Print on special paper or labels with Windows
Additional print tasks Windows
Print the first or last page on different paper with Windows
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Scale a document to fit page size with Windows
Add a watermark to a document with Windows
Create a booklet with Windows
Cancel a print job with Mac
Additional print tasks Mac OS
Use HP ePrint
Change the paper size and type with Mac
Resize documents or print on a custom paper size with Mac
Use watermarks with Mac
Touch the Enable Web Services button
Use the HP ePrint Mobile Driver
AirPrint
Supported operating systems
Connect the printer with HP Wireless Direct
Connect and print from a WiFi capable mobile device
Connect the printer with HP Wireless Direct
Plug and Print USB Drive printing
Touch Start Black or Start Color to start the print job
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Color
Adjust color
Change the color theme for a print job
Change the color options
Dry Time Saturation Black Ink Spread
Use the HP EasyColor option
Match colors to your computer screen
Print fade- and water-resistant prints
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Copy
Copy
Use copy functions
Multiple copies
Copy a multiple-page original
Copy identification cards
Cancel a copy job
Reduce or enlarge a copy
Collate a copy job
Copy settings
Check the scanner glass for dirt and smudges
Adjust the lightness or darkness for copies
Set the paper size and type for copying on special paper
Define custom copy settings
Print or copy edge-to-edge
Copy photos
Copy mixed size originals
Copy on both sides
Copy on both sides automatically
Copy on both sides
Copy
Scan
Use scan functions
Scan methods
Scan to a USB drive
Scan an original from HP scanning software
Scan by using other software
Mac OS
Scan from a TWAIN-compliant program
Scan from a WIA-compliant program
Scan settings
Cancel a scan
Scanner resolution and color
Scan by using optical character recognition OCR software
Resolution and color guidelines
Lighter/Darker
Scan quality
Scan a photo to USB
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Set up fax
Install and connect the hardware
Configure fax settings
12 Fax
Use the phone book
Include common localized characters
Create and edit speed-dial entries
Use speed dials
Delete speed-dial entries
Set fax settings
Send-fax settings
Set special dialing symbols and options
Manage group-dial entries
Set autoredial and the time between redials
Set tone-dialing or pulse-dialing
Set the redial-on-busy option
Set light/dark and resolution
Set the redial-on-communication-error option
Set the light/dark setting
Set resolution
Receive-fax settings
Set the default resolution setting
Cover-page templates
Set fax forwarding
Set the number of rings-to-answer
Type of telephone line
Set distinctive ring
Use autoreduction for incoming faxes
Set fax polling
Set the fax sounds volume
Set stamp-received faxes
Cancel a fax
Use fax
Fax software
Use fax on a DSL, PBX, or Isdn system
Use fax on a VoIP service
DSL
Fax memory
Delete faxes from memory
Send a fax
Fax from the flatbed scanner
Fax from the document feeder
Use speed dials and group-dial entries
Send a standard fax from the computer
Send a fax from the software
Send a fax from the software
Send a fax with confirmation
Schedule a fax to be sent later
Send a fax using monitor dialing
Use access codes, credit cards, or calling cards
Send faxes internationally
Receive faxes when fax tones are audible on the phone line
Receive a fax
Print a fax
Reprint a fax
Solve fax problems
Fax troubleshooting checklist
Solve fax problems
Fax error messages
Communication error
Document feeder door is open. Canceled fax
Fax is busy. Canceled send
Fax receive error
Fax is busy. Redial pending
Fax storage is full. Canceling the fax receive
Fax Send error
Fax storage is full. Canceling the fax send
No dial tone
No fax answer. Canceled send
No fax answer. Redial pending
No fax detected
Fax logs and reports
Set the fax error report
Print individual fax reports
Change error correction and fax speed
Solve problems sending faxes
Set the fax-error-correction mode
Change the fax speed
Communication error. message appears
An error message displays on the control panel
No dial tone
Fax is busy. message appears
No fax answer. message appears
Document feeder paper jam
Scanner error
Fax storage is full. message appears
Faxes can be received, but not sent
Unable to use fax functions from the control panel
Unable to use speed dials
Unable to use group dials
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Solve problems receiving faxes
Product is connected to a DSL phone service
Product uses a fax over IP or VoIP phone service
Fax does not respond
No fax detected. message appears
Private Receive feature is on
Fax is received but does not print
Sender receives a busy signal
Cannot send or receive a fax on a PBX line
Handset is connected to the product
Phone line splitter is being used
Solve general fax problems
Faxes are sending slowly
Fax quality is poor
Regulatory information and warranties
Fax cuts off or prints on two pages
Print information pages
Manage and maintain
Menu Item Sub Menu Item Description
Use the HP Embedded Web Server
About cookies
Features
Open the HP Embedded Web Server
Home tab
Scan tab
Web Services tab
Fax tab
Use HP Web Jetadmin software
Settings Tab
Network tab
Tools Tab
Product security features
Disable unused protocols and services
Security statements
Control Panel Lock
Administrator Settings
Color Access Control
Scan-to and Fax-to Folder Authentication
Wireless Authentication
Protected Protocols Https
Firewall
Economy settings
Print with General Office mode
Power handling
Set Standby
Clean the product
Clean the printhead
Clean the scanner glass strip and platen
Clean the printhead from the product control panel
Clean the document feeder pickup rollers and separation pad
Product updates
Clean the touch screen
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Problem-solving checklist
Solve problems
Customer support
Check that the product power is on
Check the control panel for error messages
Test print functionality
Test copy functionality
Test the fax sending functionality
Test the fax receiving functionality
Try sending a print job from a computer
Test the Plug and Print USB Drive printing functionality
Restore the factory-set defaults
Paper feeds incorrectly or becomes jammed
Product does not pick up paper
Product picks up multiple sheets of paper
Prevent paper jams
Clear jams
Jam locations
Clear jams from the document feeder
Clear jams in Tray 1Multi-purpose tray
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Reinstall the duplexer Close the left door
Clear jams in Tray
Clear jams in optional Tray
Clear jams in the left door
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Clear jams in the output bin
Clear jams in the duplexer
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Improve print quality
Use the correct paper type setting in the printer driver
Adjust color
Change the paper type and size setting for Windows
Change the paper type and size setting for Mac
Change the color options
Dry Time Saturation Black Ink Spread
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Use paper that meets HP specifications
Interpret the Print Quality
Clean ink smears
Inspect the ink cartridge for damage
HP PCL 6 driver
Use the printer driver that best meets your printing needs
HP UPD PS driver
Improve print quality for copies
HP UPD PCL
Product does not print or it prints slowly
Product does not print
Solve Plug and Print USB Drive printing problems
Product prints slowly
File does not print from the USB storage device
Solve product connectivity problems
Solve USB direct-connect problems
Solve network problems
Computer is using the incorrect IP address for the product
Computer or workstation might be set up incorrectly
Computer is unable to communicate with the product
Solve wireless network problems
Wireless connectivity checklist
Ii. Click All Programs
Cannot connect more computers to the wireless product
Solve product software problems with Windows
Network does not appear in the wireless networks list
Wireless network is not functioning
ProblemSolution
Solve product software problems with Mac
Problem Solution
Click Settings
Click Devices and Printers
Printer driver is not listed in the Print & Scan list
Software troubleshooting
Print job was not sent to the product that you wanted
Hardware troubleshooting
Supplies and accessories
Order parts, accessories, and supplies
Part numbers
Part number Cartridge number Description
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Service and support
Hewlett-Packard limited warranty statement
End User License Agreement
Transfer
OpenSSL
Customer support
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Product specifications
Physical specifications
Environmental specifications
Product Height Depth Width Weight
Operation LwAd-mono B LwAd-color B
Operating Transporting Tilt
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Protecting the environment
Environmental product stewardship program
Ozone production
Power consumption
Paper use
Plastics
HP Officejet print supplies
Return and recycling instructions
United States and Puerto Rico
Multiple returns more than one cartridge
Single returns
Non-U.S. returns Battery disposal Printer recycling
Paper
Material restrictions
HP Officejet Pro X476 and X576 MFP Series
Disposal of waste equipment by users
Material Safety Data Sheet Msds
For more information
Restriction on Hazardous Substances statement Ukraine
Restriction on Hazardous Substances statement Vietnam
Regulatory information
Regulatory Notices
Regulatory model identification number
FCC Statement
Vcci statement Japan Power cord instructions
Power cord statement Japan EMC statement Korea
GS statement Germany
European Union Regulatory Notice
EU Statement for Telecom Operation
Additional statements for telecom fax products
New Zealand Telecom Statements
Additional FCC statement for telecom products US
Telephone Consumer Protection Act US
Industry Canada CS-03 requirements
Australia Wired Fax Statement
Additional statements for wireless products
FCC compliance statement-United States
Brazil Anatel statement
Australia statement
Canadian statements
Anonymous usage information storage
To disable the usage information function
How do I?
Appendix F How do I?
Accessories
Index
DSL
Isdn
PBX
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TCP/IP
Third-party licenses
LICENSE.openssl--openssl
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Appendix a
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Page
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Hewlett-Packard Development Company, L.P
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