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HP Pro X476dn Inkjet CN460A#B1H, Pro X476dw CN461AB1H manual Interpret the Print Quality

Models: Pro X476dn Inkjet CN460A#B1H Pro X476dw CN461AB1H

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quality. If you are using a refilled or remanufactured ink cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge.

NOTE: If you replace a non-HP ink cartridge with a genuine HP ink cartridge, the printhead may still contain non-HP ink until the printhead is depleted of that ink and is supplied with ink from the newly installed, genuine HP ink cartridge.

Interpret the Print Quality Page

1.On the control panel, touch the Setup button.

2.Touch the Print Reports menu.

3.Select the Print Quality Report item to print it.

4.Follow the instructions on the page that prints.

This page contains four bands of color, which are divided into the groups as indicated in the following illustration. By examining each group, you can isolate the problem to a particular ink cartridge.

1

2

3

4

Section

Ink cartridge

1Black

2Cyan

ENWW	Improve print quality 209

Image 225

HP Pro X476dn Inkjet CN460A#B1H, Pro X476dw CN461AB1H manual Interpret the Print Quality

Contents

Officejet PRO X476 Page HP Officejet Pro X476 and X576 MFP Series Trademark Credits Copyright and LicenseConventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Vii 109 103129 121185 171186 227 225233 237245 257 255Product basics HP Officejet Pro X476 MFP Series models Product overviewEnvironmental features HP Officejet Pro X576 MFP Series modelsOfficejet Pro X576dw models Paper handling Accessibility features Front view Product viewsBack view Interface ports Serial number and model number location Control panel layout Buttons on the Home screen Jan 00 00 0000aEnww Control panel help system Copy menu Control panel menusMenu item Sub-menu item Settings HP Copy FixTo open these menus, touch the Fax button Fax menusMenu item Sub-menu item Description Scan menusSetup Menu AppsPlug and Print Fax Setup menu Setup Menu Performs a fax test to verify that the phone cord is plugged PIN Network Setup menuLegacy Default IP Off Restore Network HP Digital Solutions Setup menu Device Setup menuGuides you through the steps to set up HP Digital Solutions Paper Selection Tray Tray Lock Enww Menu item Description Tools menuUsage Print Reports menuConnect the product using a USB cable CD installationConnect the product Connect the product to a network Install the product on a wired networkSupported network protocols Obtain the IP addressConfigure IP network settings Install the softwareView or change network settings Touch the Manual IP Address button Set or change the product passwordLink speed and duplex settings Setting DescriptionHP ePrint Connect the product to a wireless network using WPS Manually connect the product to a wireless network Enww Use the product with Windows Recommended software installationSupported operating systems and printer drivers for Windows Select the correct printer driver for WindowsUse the product with Windows Priority for print settings Change print job settings for WindowsUPD installation modes HP Universal Print Driver UPDChange the product configuration settings Change the default settings for all print jobsRemove the printer driver from Windows Supported utilities for WindowsOther Windows components and utilities Enww Supported operating systems and printer drivers for Mac Use the product with MacSoftware for Mac computers HP Utility for MacOpen the HP Utility HP Utility featuresChange printer-driver settings for Mac Priority for print settings for MacSupported utilities for Mac Remove the printer driver from Mac operating systemsFax with Mac HP Embedded Web ServerUse the HP Scan software to scan images to a Mac computer Scan with MacSolve problems with Mac Scan using Apple PreviewScan using Image Capture Understand paper use Paper and print mediaMedia type Supported paper sizes1Supported paper and print media sizes Size Dimensions Tray Automatic duplex Printing3Supported cards Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientationPaper type Weight Capacity 7Tray 2 main tray and Tray 3 accessory trayLoad Tray 1 multi-purpose tray on left side of the product Load paper traysLoad Tray 2 or optional Tray Load the document feeder Paper use Configure the product Configure traysConfigure trays Enww Ink cartridges Ink cartridge informationColor Cartridge number Part number Print when an ink cartridge is at estimated end of life Change settings for ink cartridgesSupplies views Manage ink cartridgesStore and recycle supplies Print with General Office modeHP anticounterfeit website Recycle supplies Ink cartridge storageReplace the ink cartridges Replacement instructionsReplacement instructions Solve issues with supplies Check the ink cartridgesRefilled or remanufactured ink cartridges Section Interpret the Print QualityMagenta Yellow Interpret control panel messages for supplies Non-HP ink cartridges installed Install color cartridgeUsed color installed Incompatible colorRecommended action Enww Print Print tasks WindowsOpen the printer driver with Windows Get help for any printing option with Windows Save custom print settings for reuse with Windows Change the number of print copies with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Select the page size with Windows Improve print quality with WindowsSelect a custom page size with Windows Print on both sides duplex with WindowsSelect the paper type with Windows Select the paper tray with WindowsEnww Print multiple pages per sheet with Windows Select page orientation with Windows Create and use printing presets with Mac Print tasks MacSet Advanced color options with Windows Use printing presets Create a printing presetPrint a cover page with Mac Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Set the color options with MacUse automatic duplex printing Additional print tasks Windows Cancel a print job with WindowsPrint colored text as black grayscale with Windows Print on special paper or labels with WindowsAdditional print tasks Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Additional print tasks Mac OS Cancel a print job with MacChange the paper size and type with Mac Use HP ePrintResize documents or print on a custom paper size with Mac Use watermarks with MacUse the HP ePrint Mobile Driver Touch the Enable Web Services buttonSupported operating systems AirPrintConnect and print from a WiFi capable mobile device Connect the printer with HP Wireless DirectConnect the printer with HP Wireless Direct Plug and Print USB Drive printing Touch Start Black or Start Color to start the print job Enww Adjust color ColorChange the color theme for a print job Dry Time Saturation Black Ink Spread Change the color optionsUse the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Enww Copy Use copy functions CopyMultiple copies Copy a multiple-page original Copy identification cards Reduce or enlarge a copy Cancel a copy jobCopy settings Collate a copy jobCheck the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Define custom copy settings Set the paper size and type for copying on special paperPrint or copy edge-to-edge Copy mixed size originals Copy photosCopy on both sides automatically Copy on both sidesCopy on both sides Copy Scan Scan methods Use scan functionsScan to a USB drive Scan an original from HP scanning softwareMac OS Scan by using other softwareScan from a TWAIN-compliant program Scan from a WIA-compliant programCancel a scan Scan settingsScanner resolution and color Scan by using optical character recognition OCR softwareLighter/Darker Resolution and color guidelinesScan quality Scan a photo to USB Enww Install and connect the hardware Set up faxConfigure fax settings 12 FaxInclude common localized characters Use the phone bookUse speed dials Create and edit speed-dial entriesDelete speed-dial entries Send-fax settings Set fax settingsSet special dialing symbols and options Manage group-dial entriesSet tone-dialing or pulse-dialing Set autoredial and the time between redialsSet the redial-on-busy option Set the redial-on-communication-error option Set light/dark and resolutionSet the light/dark setting Set resolutionSet the default resolution setting Receive-fax settingsCover-page templates Set fax forwardingType of telephone line Set the number of rings-to-answerUse autoreduction for incoming faxes Set distinctive ringSet the fax sounds volume Set fax pollingSet stamp-received faxes Use fax Cancel a faxFax software Use fax on a DSL, PBX, or Isdn systemDSL Use fax on a VoIP serviceDelete faxes from memory Fax memorySend a fax Fax from the flatbed scannerFax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a standard fax from the computerSend a fax from the software Schedule a fax to be sent later Send a fax with confirmationSend a fax using monitor dialing Send faxes internationally Use access codes, credit cards, or calling cardsReceive a fax Receive faxes when fax tones are audible on the phone linePrint a fax Reprint a faxFax troubleshooting checklist Solve fax problemsSolve fax problems Communication error Fax error messagesDocument feeder door is open. Canceled fax Fax is busy. Canceled sendFax is busy. Redial pending Fax receive errorFax Send error Fax storage is full. Canceling the fax receiveFax storage is full. Canceling the fax send No fax answer. Canceled send No dial toneNo fax answer. Redial pending No fax detected Set the fax error report Fax logs and reportsPrint individual fax reports Solve problems sending faxes Change error correction and fax speedSet the fax-error-correction mode Change the fax speedAn error message displays on the control panel Communication error. message appearsNo dial tone No fax answer. message appears Fax is busy. message appearsScanner error Document feeder paper jamFax storage is full. message appears Unable to use fax functions from the control panel Faxes can be received, but not sentUnable to use group dials Unable to use speed dialsEnww Product is connected to a DSL phone service Solve problems receiving faxesProduct uses a fax over IP or VoIP phone service Fax does not respondNo fax detected. message appears Fax is received but does not print Private Receive feature is onCannot send or receive a fax on a PBX line Sender receives a busy signalHandset is connected to the product Phone line splitter is being usedFaxes are sending slowly Solve general fax problemsRegulatory information and warranties Fax quality is poorFax cuts off or prints on two pages Manage and maintain Print information pagesMenu Item Sub Menu Item Description Use the HP Embedded Web Server Features About cookiesOpen the HP Embedded Web Server Home tab Web Services tab Scan tabFax tab Settings Tab Use HP Web Jetadmin softwareNetwork tab Tools TabDisable unused protocols and services Product security featuresSecurity statements Control Panel LockColor Access Control Administrator SettingsWireless Authentication Scan-to and Fax-to Folder AuthenticationProtected Protocols Https FirewallPrint with General Office mode Economy settingsPower handling Set StandbyClean the printhead Clean the productClean the scanner glass strip and platen Clean the printhead from the product control panelClean the document feeder pickup rollers and separation pad Clean the touch screen Product updatesEnww Solve problems Problem-solving checklistCustomer support Check the control panel for error messages Check that the product power is onTest print functionality Test copy functionalityTest the fax receiving functionality Test the fax sending functionalityTry sending a print job from a computer Test the Plug and Print USB Drive printing functionalityRestore the factory-set defaults Product does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jamsJam locations Clear jamsClear jams from the document feeder Clear jams in Tray 1Multi-purpose tray Enww Enww Reinstall the duplexer Close the left door Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Improve print quality Adjust color Use the correct paper type setting in the printer driverChange the paper type and size setting for Windows Change the paper type and size setting for MacChange the color options Dry Time Saturation Black Ink Spread Enww Use paper that meets HP specifications Interpret the Print Quality Inspect the ink cartridge for damage Clean ink smearsUse the printer driver that best meets your printing needs HP PCL 6 driverHP UPD PS driver HP UPD PCL Improve print quality for copiesProduct does not print Product does not print or it prints slowlyProduct prints slowly Solve Plug and Print USB Drive printing problemsFile does not print from the USB storage device Solve USB direct-connect problems Solve product connectivity problemsSolve network problems Computer is using the incorrect IP address for the productComputer is unable to communicate with the product Computer or workstation might be set up incorrectlyWireless connectivity checklist Solve wireless network problemsIi. Click All Programs Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Solve product software problems with WindowsWireless network is not functioning ProblemSolutionProblem Solution Solve product software problems with MacClick Settings Click Devices and PrintersSoftware troubleshooting Printer driver is not listed in the Print & Scan listPrint job was not sent to the product that you wanted Hardware troubleshooting Order parts, accessories, and supplies Supplies and accessoriesPart numbers Part number Cartridge number DescriptionEnww Hewlett-Packard limited warranty statement Service and supportEnd User License Agreement Transfer OpenSSL Customer support Enww Product specifications Environmental specifications Physical specificationsProduct Height Depth Width Weight Operation LwAd-mono B LwAd-color BOperating Transporting Tilt Enww Environmental product stewardship program Protecting the environmentOzone production Paper use Power consumptionPlastics HP Officejet print suppliesUnited States and Puerto Rico Return and recycling instructionsMultiple returns more than one cartridge Single returnsPaper Non-U.S. returns Battery disposal Printer recyclingMaterial restrictions HP Officejet Pro X476 and X576 MFP SeriesDisposal of waste equipment by users Material Safety Data Sheet Msds For more information Restriction on Hazardous Substances statement Vietnam Restriction on Hazardous Substances statement UkraineRegulatory Notices Regulatory informationRegulatory model identification number FCC StatementPower cord statement Japan EMC statement Korea Vcci statement Japan Power cord instructionsEuropean Union Regulatory Notice GS statement GermanyAdditional statements for telecom fax products EU Statement for Telecom OperationNew Zealand Telecom Statements Additional FCC statement for telecom products US Industry Canada CS-03 requirements Telephone Consumer Protection Act USAdditional statements for wireless products Australia Wired Fax StatementFCC compliance statement-United States Australia statement Brazil Anatel statementCanadian statements Anonymous usage information storage To disable the usage information function How do I? Appendix F How do I? Index AccessoriesDSL Isdn PBX Enww TCP/IP Third-party licenses LICENSE.openssl--openssl Page Page Appendix a Page Page Page Page Hewlett-Packard Development Company, L.P