Solve problems receiving faxes | HP Pro X476dn Inkjet CN460A#B1H

Solve problems receiving faxes

●The fax does not respond

●An error message displays on the control panel

●A fax is received but does not print

●Sender receives a busy signal

●No dial tone

●Cannot send or receive a fax on a PBX line

The fax does not respond

Voice mail is available on the fax line

●Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the product to match the ring pattern supplied by the telephone company. Contact your telephone company for information.

a.Verify that the answer mode is set to the Automatic setting.

b.From the Home screen, touch the Setup button.

c.Open the Fax Setup menu.

d.Open the Basic Fax Setup menu.

e.Open the Distinctive Ring menu.

f.Select the correct setting.

●Buy a dedicated line for faxing.

The product is connected to a DSL phone service

●Check the installation and features. A DSL modem requires a high-pass filter on the phone line connection to the product. Contact your DSL service provider for a filter or buy a filter.

●Verify that the filter is plugged in.

●Replace the existing filter to make sure that it is not defective.

The product uses a fax over IP or VoIP phone service

●Set the Fax Speed option to the Slow (9600 bps) or Medium (14400 bps) setting, or disable the Fast (33600 bps) setting.

a.From the Home screen, touch the Setup button.

b.Open the Fax Setup menu.

c.Open the Advanced Fax Setup menu.

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HP Pro X476dn Inkjet CN460A#B1H, Pro X476dw CN461AB1H manual Solve problems receiving faxes, Fax does not respond

Contents

Officejet PRO X476 Page HP Officejet Pro X476 and X576 MFP Series Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Vii 109 103 129 121 185 171 186 227 225233 237 245 257 255 Product basics HP Officejet Pro X476 MFP Series models Product overview HP Officejet Pro X576 MFP Series models Environmental featuresOfficejet Pro X576dw models Paper handling Accessibility features Front view Product views Back view Interface ports Serial number and model number location Control panel layout Buttons on the Home screen Jan 00 00 0000a Enww Control panel help system Copy menu Control panel menus Menu item Sub-menu item Settings HP Copy Fix To open these menus, touch the Fax button Fax menus Menu item Sub-menu item Description Scan menus Apps Setup MenuPlug and Print Fax Setup menu Setup Menu Performs a fax test to verify that the phone cord is plugged PIN Network Setup menu Legacy Default IP Off Restore Network Device Setup menu HP Digital Solutions Setup menuGuides you through the steps to set up HP Digital Solutions Paper Selection Tray Tray Lock Enww Menu item Description Tools menu Usage Print Reports menu CD installation Connect the product using a USB cableConnect the product Connect the product to a network Install the product on a wired networkSupported network protocols Obtain the IP address Install the software Configure IP network settingsView or change network settings Touch the Manual IP Address button Set or change the product password Setting Description Link speed and duplex settingsHP ePrint Connect the product to a wireless network using WPS Manually connect the product to a wireless network Enww Use the product with Windows Recommended software installationSupported operating systems and printer drivers for Windows Select the correct printer driver for Windows Use the product with Windows Priority for print settings Change print job settings for WindowsUPD installation modes HP Universal Print Driver UPD Change the product configuration settings Change the default settings for all print jobs Supported utilities for Windows Remove the printer driver from WindowsOther Windows components and utilities Enww Supported operating systems and printer drivers for Mac Use the product with MacSoftware for Mac computers HP Utility for Mac Open the HP Utility HP Utility features Change printer-driver settings for Mac Priority for print settings for Mac Supported utilities for Mac Remove the printer driver from Mac operating systemsFax with Mac HP Embedded Web Server Use the HP Scan software to scan images to a Mac computer Scan with Mac Scan using Apple Preview Solve problems with MacScan using Image Capture Understand paper use Paper and print media Media type Supported paper sizes 1Supported paper and print media sizes Size Dimensions Tray Automatic duplex Printing 3Supported cards Supported paper types and tray capacity Paper type Weight Capacity1 Paper orientation Paper type Weight Capacity 7Tray 2 main tray and Tray 3 accessory tray Load Tray 1 multi-purpose tray on left side of the product Load paper trays Load Tray 2 or optional Tray Load the document feeder Paper use Configure the product Configure trays Configure trays Enww Ink cartridge information Ink cartridgesColor Cartridge number Part number Print when an ink cartridge is at estimated end of life Change settings for ink cartridgesSupplies views Manage ink cartridges Store and recycle supplies Print with General Office modeHP anticounterfeit website Recycle supplies Ink cartridge storage Replace the ink cartridges Replacement instructions Replacement instructions Check the ink cartridges Solve issues with suppliesRefilled or remanufactured ink cartridges Section Interpret the Print Quality Magenta Yellow Interpret control panel messages for supplies Non-HP ink cartridges installed Install color cartridgeUsed color installed Incompatible color Recommended action Enww Print tasks Windows PrintOpen the printer driver with Windows Get help for any printing option with Windows Change the number of print copies with Windows Save custom print settings for reuse with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Select the page size with Windows Improve print quality with Windows Select a custom page size with Windows Print on both sides duplex with WindowsSelect the paper type with Windows Select the paper tray with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Print tasks Mac Create and use printing presets with MacSet Advanced color options with Windows Use printing presets Create a printing presetPrint a cover page with Mac Print multiple pages on one sheet of paper with Mac Set the color options with Mac Print on both sides of the page duplex printing with MacUse automatic duplex printing Additional print tasks Windows Cancel a print job with WindowsPrint colored text as black grayscale with Windows Print on special paper or labels with Windows Additional print tasks Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Additional print tasks Mac OS Cancel a print job with Mac Change the paper size and type with Mac Use HP ePrintResize documents or print on a custom paper size with Mac Use watermarks with Mac Use the HP ePrint Mobile Driver Touch the Enable Web Services button Supported operating systems AirPrint Connect and print from a WiFi capable mobile device Connect the printer with HP Wireless Direct Connect the printer with HP Wireless Direct Plug and Print USB Drive printing Touch Start Black or Start Color to start the print job Enww Color Adjust colorChange the color theme for a print job Dry Time Saturation Black Ink Spread Change the color options Use the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Enww Copy Copy Use copy functionsMultiple copies Copy a multiple-page original Copy identification cards Reduce or enlarge a copy Cancel a copy job Collate a copy job Copy settingsCheck the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Set the paper size and type for copying on special paper Define custom copy settingsPrint or copy edge-to-edge Copy mixed size originals Copy photos Copy on both sides automatically Copy on both sides Copy on both sides Copy Scan Scan methods Use scan functionsScan to a USB drive Scan an original from HP scanning software Mac OS Scan by using other softwareScan from a TWAIN-compliant program Scan from a WIA-compliant program Cancel a scan Scan settingsScanner resolution and color Scan by using optical character recognition OCR software Lighter/Darker Resolution and color guidelines Scan quality Scan a photo to USB Enww Install and connect the hardware Set up faxConfigure fax settings 12 Fax Include common localized characters Use the phone book Create and edit speed-dial entries Use speed dialsDelete speed-dial entries Send-fax settings Set fax settingsSet special dialing symbols and options Manage group-dial entries Set autoredial and the time between redials Set tone-dialing or pulse-dialingSet the redial-on-busy option Set the redial-on-communication-error option Set light/dark and resolutionSet the light/dark setting Set resolution Set the default resolution setting Receive-fax settingsCover-page templates Set fax forwarding Type of telephone line Set the number of rings-to-answer Use autoreduction for incoming faxes Set distinctive ring Set fax polling Set the fax sounds volumeSet stamp-received faxes Use fax Cancel a faxFax software Use fax on a DSL, PBX, or Isdn system DSL Use fax on a VoIP service Delete faxes from memory Fax memorySend a fax Fax from the flatbed scanner Fax from the document feeder Use speed dials and group-dial entries Send a fax from the software Send a standard fax from the computer Send a fax from the software Schedule a fax to be sent later Send a fax with confirmation Send a fax using monitor dialing Send faxes internationally Use access codes, credit cards, or calling cards Receive a fax Receive faxes when fax tones are audible on the phone linePrint a fax Reprint a fax Fax troubleshooting checklist Solve fax problems Solve fax problems Communication error Fax error messagesDocument feeder door is open. Canceled fax Fax is busy. Canceled send Fax is busy. Redial pending Fax receive error Fax storage is full. Canceling the fax receive Fax Send errorFax storage is full. Canceling the fax send No dial tone No fax answer. Canceled sendNo fax answer. Redial pending No fax detected Fax logs and reports Set the fax error reportPrint individual fax reports Solve problems sending faxes Change error correction and fax speedSet the fax-error-correction mode Change the fax speed Communication error. message appears An error message displays on the control panelNo dial tone No fax answer. message appears Fax is busy. message appears Document feeder paper jam Scanner errorFax storage is full. message appears Unable to use fax functions from the control panel Faxes can be received, but not sent Unable to use group dials Unable to use speed dials Enww Product is connected to a DSL phone service Solve problems receiving faxesProduct uses a fax over IP or VoIP phone service Fax does not respond No fax detected. message appears Fax is received but does not print Private Receive feature is on Cannot send or receive a fax on a PBX line Sender receives a busy signalHandset is connected to the product Phone line splitter is being used Faxes are sending slowly Solve general fax problems Fax quality is poor Regulatory information and warrantiesFax cuts off or prints on two pages Print information pages Manage and maintainMenu Item Sub Menu Item Description Use the HP Embedded Web Server About cookies FeaturesOpen the HP Embedded Web Server Home tab Scan tab Web Services tabFax tab Settings Tab Use HP Web Jetadmin softwareNetwork tab Tools Tab Disable unused protocols and services Product security featuresSecurity statements Control Panel Lock Color Access Control Administrator Settings Wireless Authentication Scan-to and Fax-to Folder AuthenticationProtected Protocols Https Firewall Print with General Office mode Economy settingsPower handling Set Standby Clean the printhead Clean the productClean the scanner glass strip and platen Clean the printhead from the product control panel Clean the document feeder pickup rollers and separation pad Clean the touch screen Product updates Enww Problem-solving checklist Solve problemsCustomer support Check the control panel for error messages Check that the product power is onTest print functionality Test copy functionality Test the fax receiving functionality Test the fax sending functionalityTry sending a print job from a computer Test the Plug and Print USB Drive printing functionality Restore the factory-set defaults Product does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jams Jam locations Clear jams Clear jams from the document feeder Clear jams in Tray 1Multi-purpose tray Enww Enww Reinstall the duplexer Close the left door Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Improve print quality Adjust color Use the correct paper type setting in the printer driverChange the paper type and size setting for Windows Change the paper type and size setting for Mac Change the color options Dry Time Saturation Black Ink Spread Enww Use paper that meets HP specifications Interpret the Print Quality Inspect the ink cartridge for damage Clean ink smears HP PCL 6 driver Use the printer driver that best meets your printing needsHP UPD PS driver HP UPD PCL Improve print quality for copies Product does not print Product does not print or it prints slowly Product prints slowly Solve Plug and Print USB Drive printing problems File does not print from the USB storage device Solve USB direct-connect problems Solve product connectivity problemsSolve network problems Computer is using the incorrect IP address for the product Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Ii. Click All Programs Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Solve product software problems with WindowsWireless network is not functioning ProblemSolution Problem Solution Solve product software problems with MacClick Settings Click Devices and Printers Printer driver is not listed in the Print & Scan list Software troubleshootingPrint job was not sent to the product that you wanted Hardware troubleshooting Order parts, accessories, and supplies Supplies and accessoriesPart numbers Part number Cartridge number Description Enww Hewlett-Packard limited warranty statement Service and support End User License Agreement Transfer OpenSSL Customer support Enww Product specifications Environmental specifications Physical specificationsProduct Height Depth Width Weight Operation LwAd-mono B LwAd-color B Operating Transporting Tilt Enww Protecting the environment Environmental product stewardship programOzone production Paper use Power consumptionPlastics HP Officejet print supplies United States and Puerto Rico Return and recycling instructionsMultiple returns more than one cartridge Single returns Paper Non-U.S. returns Battery disposal Printer recyclingMaterial restrictions HP Officejet Pro X476 and X576 MFP Series Disposal of waste equipment by users Material Safety Data Sheet Msds For more information Restriction on Hazardous Substances statement Vietnam Restriction on Hazardous Substances statement Ukraine Regulatory Notices Regulatory informationRegulatory model identification number FCC Statement Power cord statement Japan EMC statement Korea Vcci statement Japan Power cord instructions European Union Regulatory Notice GS statement Germany EU Statement for Telecom Operation Additional statements for telecom fax productsNew Zealand Telecom Statements Additional FCC statement for telecom products US Industry Canada CS-03 requirements Telephone Consumer Protection Act US Australia Wired Fax Statement Additional statements for wireless productsFCC compliance statement-United States Brazil Anatel statement Australia statementCanadian statements Anonymous usage information storage To disable the usage information function How do I? Appendix F How do I? Index Accessories DSL Isdn PBX Enww TCP/IP Third-party licenses LICENSE.openssl--openssl Page Page Appendix a Page Page Page Page Hewlett-Packard Development Company, L.P