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Pro X476dn Inkjet CN460A#B1H, Pro X476dw CN461AB1H
manual
Product basics
Models:
Pro X476dn Inkjet CN460A#B1H
Pro X476dw CN461AB1H
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Troubleshooting
Specifications
Install
Error messages
Sender receives a busy signal
Fax receive error
Use HP Web Jetadmin software
Wireless Authentication
Configure IP network settings
Solve problems with Mac
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1 Product basics
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Product overview
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Environmental features
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Accessibility features
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Product views
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Contents
Officejet PRO X476
Page
HP Officejet Pro X476 and X576 MFP Series
Trademark Credits
Copyright and License
Conventions used in this guide
Conventions used in this guide
Table of contents
Use the product with Windows
Vii
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Product basics
HP Officejet Pro X476 MFP Series models
Product overview
Officejet Pro X576dw models Paper handling
Environmental features
HP Officejet Pro X576 MFP Series models
Accessibility features
Front view
Product views
Back view
Interface ports
Serial number and model number location
Control panel layout
Buttons on the Home screen
Jan 00 00 0000a
Enww
Control panel help system
Copy menu
Control panel menus
Menu item Sub-menu item
Settings HP Copy Fix
To open these menus, touch the Fax button
Fax menus
Menu item Sub-menu item Description
Scan menus
Plug and Print
Setup Menu
Apps
Fax Setup menu
Setup Menu
Performs a fax test to verify that the phone cord is plugged
PIN
Network Setup menu
Legacy Default IP Off Restore Network
Guides you through the steps to set up HP Digital Solutions
HP Digital Solutions Setup menu
Device Setup menu
Paper Selection Tray
Tray Lock
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Menu item Description
Tools menu
Usage
Print Reports menu
Connect the product
Connect the product using a USB cable
CD installation
Connect the product to a network
Install the product on a wired network
Supported network protocols
Obtain the IP address
View or change network settings
Configure IP network settings
Install the software
Touch the Manual IP Address button
Set or change the product password
HP ePrint
Link speed and duplex settings
Setting Description
Connect the product to a wireless network using WPS
Manually connect the product to a wireless network
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Use the product with Windows
Recommended software installation
Supported operating systems and printer drivers for Windows
Select the correct printer driver for Windows
Use the product with Windows
Priority for print settings
Change print job settings for Windows
UPD installation modes
HP Universal Print Driver UPD
Change the product configuration settings
Change the default settings for all print jobs
Other Windows components and utilities
Remove the printer driver from Windows
Supported utilities for Windows
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Supported operating systems and printer drivers for Mac
Use the product with Mac
Software for Mac computers
HP Utility for Mac
Open the HP Utility
HP Utility features
Change printer-driver settings for Mac
Priority for print settings for Mac
Supported utilities for Mac
Remove the printer driver from Mac operating systems
Fax with Mac
HP Embedded Web Server
Use the HP Scan software to scan images to a Mac computer
Scan with Mac
Scan using Image Capture
Solve problems with Mac
Scan using Apple Preview
Understand paper use
Paper and print media
Media type
Supported paper sizes
1Supported paper and print media sizes
Size Dimensions Tray Automatic duplex Printing
3Supported cards
Supported paper types and tray capacity
Paper type Weight Capacity1 Paper orientation
Paper type Weight Capacity
7Tray 2 main tray and Tray 3 accessory tray
Load Tray 1 multi-purpose tray on left side of the product
Load paper trays
Load Tray 2 or optional Tray
Load the document feeder
Paper use Configure the product
Configure trays
Configure trays
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Color Cartridge number Part number
Ink cartridges
Ink cartridge information
Print when an ink cartridge is at estimated end of life
Change settings for ink cartridges
Supplies views
Manage ink cartridges
Store and recycle supplies
Print with General Office mode
HP anticounterfeit website
Recycle supplies Ink cartridge storage
Replace the ink cartridges
Replacement instructions
Replacement instructions
Refilled or remanufactured ink cartridges
Solve issues with supplies
Check the ink cartridges
Section
Interpret the Print Quality
Magenta Yellow
Interpret control panel messages for supplies
Non-HP ink cartridges installed
Install color cartridge
Used color installed
Incompatible color
Recommended action
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Open the printer driver with Windows
Print
Print tasks Windows
Get help for any printing option with Windows
Use a printing shortcut with Windows
Save custom print settings for reuse with Windows
Change the number of print copies with Windows
Create printing shortcuts
Select an existing shortcut as a base
Select the page size with Windows
Improve print quality with Windows
Select a custom page size with Windows
Print on both sides duplex with Windows
Select the paper type with Windows
Select the paper tray with Windows
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Print multiple pages per sheet with Windows
Select page orientation with Windows
Set Advanced color options with Windows
Create and use printing presets with Mac
Print tasks Mac
Use printing presets
Create a printing preset
Print a cover page with Mac
Print multiple pages on one sheet of paper with Mac
Use automatic duplex printing
Print on both sides of the page duplex printing with Mac
Set the color options with Mac
Additional print tasks Windows
Cancel a print job with Windows
Print colored text as black grayscale with Windows
Print on special paper or labels with Windows
Additional print tasks Windows
Print the first or last page on different paper with Windows
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Scale a document to fit page size with Windows
Add a watermark to a document with Windows
Create a booklet with Windows
Additional print tasks Mac OS
Cancel a print job with Mac
Change the paper size and type with Mac
Use HP ePrint
Resize documents or print on a custom paper size with Mac
Use watermarks with Mac
Use the HP ePrint Mobile Driver
Touch the Enable Web Services button
Supported operating systems
AirPrint
Connect and print from a WiFi capable mobile device
Connect the printer with HP Wireless Direct
Connect the printer with HP Wireless Direct
Plug and Print USB Drive printing
Touch Start Black or Start Color to start the print job
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Change the color theme for a print job
Adjust color
Color
Dry Time Saturation Black Ink Spread
Change the color options
Use the HP EasyColor option
Match colors to your computer screen
Print fade- and water-resistant prints
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Copy
Multiple copies
Use copy functions
Copy
Copy a multiple-page original
Copy identification cards
Reduce or enlarge a copy
Cancel a copy job
Check the scanner glass for dirt and smudges
Copy settings
Collate a copy job
Adjust the lightness or darkness for copies
Print or copy edge-to-edge
Define custom copy settings
Set the paper size and type for copying on special paper
Copy mixed size originals
Copy photos
Copy on both sides automatically
Copy on both sides
Copy on both sides
Copy
Scan
Scan methods
Use scan functions
Scan to a USB drive
Scan an original from HP scanning software
Mac OS
Scan by using other software
Scan from a TWAIN-compliant program
Scan from a WIA-compliant program
Cancel a scan
Scan settings
Scanner resolution and color
Scan by using optical character recognition OCR software
Lighter/Darker
Resolution and color guidelines
Scan quality
Scan a photo to USB
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Install and connect the hardware
Set up fax
Configure fax settings
12 Fax
Include common localized characters
Use the phone book
Delete speed-dial entries
Use speed dials
Create and edit speed-dial entries
Send-fax settings
Set fax settings
Set special dialing symbols and options
Manage group-dial entries
Set the redial-on-busy option
Set tone-dialing or pulse-dialing
Set autoredial and the time between redials
Set the redial-on-communication-error option
Set light/dark and resolution
Set the light/dark setting
Set resolution
Set the default resolution setting
Receive-fax settings
Cover-page templates
Set fax forwarding
Type of telephone line
Set the number of rings-to-answer
Use autoreduction for incoming faxes
Set distinctive ring
Set stamp-received faxes
Set the fax sounds volume
Set fax polling
Use fax
Cancel a fax
Fax software
Use fax on a DSL, PBX, or Isdn system
DSL
Use fax on a VoIP service
Delete faxes from memory
Fax memory
Send a fax
Fax from the flatbed scanner
Fax from the document feeder
Use speed dials and group-dial entries
Send a fax from the software
Send a standard fax from the computer
Send a fax from the software
Schedule a fax to be sent later
Send a fax with confirmation
Send a fax using monitor dialing
Send faxes internationally
Use access codes, credit cards, or calling cards
Receive a fax
Receive faxes when fax tones are audible on the phone line
Print a fax
Reprint a fax
Fax troubleshooting checklist
Solve fax problems
Solve fax problems
Communication error
Fax error messages
Document feeder door is open. Canceled fax
Fax is busy. Canceled send
Fax is busy. Redial pending
Fax receive error
Fax storage is full. Canceling the fax send
Fax Send error
Fax storage is full. Canceling the fax receive
No fax answer. Redial pending
No fax answer. Canceled send
No dial tone
No fax detected
Print individual fax reports
Set the fax error report
Fax logs and reports
Solve problems sending faxes
Change error correction and fax speed
Set the fax-error-correction mode
Change the fax speed
No dial tone
An error message displays on the control panel
Communication error. message appears
No fax answer. message appears
Fax is busy. message appears
Fax storage is full. message appears
Scanner error
Document feeder paper jam
Unable to use fax functions from the control panel
Faxes can be received, but not sent
Unable to use group dials
Unable to use speed dials
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Product is connected to a DSL phone service
Solve problems receiving faxes
Product uses a fax over IP or VoIP phone service
Fax does not respond
No fax detected. message appears
Fax is received but does not print
Private Receive feature is on
Cannot send or receive a fax on a PBX line
Sender receives a busy signal
Handset is connected to the product
Phone line splitter is being used
Faxes are sending slowly
Solve general fax problems
Fax cuts off or prints on two pages
Regulatory information and warranties
Fax quality is poor
Menu Item Sub Menu Item Description
Manage and maintain
Print information pages
Use the HP Embedded Web Server
Open the HP Embedded Web Server
Features
About cookies
Home tab
Fax tab
Web Services tab
Scan tab
Settings Tab
Use HP Web Jetadmin software
Network tab
Tools Tab
Disable unused protocols and services
Product security features
Security statements
Control Panel Lock
Color Access Control
Administrator Settings
Wireless Authentication
Scan-to and Fax-to Folder Authentication
Protected Protocols Https
Firewall
Print with General Office mode
Economy settings
Power handling
Set Standby
Clean the printhead
Clean the product
Clean the scanner glass strip and platen
Clean the printhead from the product control panel
Clean the document feeder pickup rollers and separation pad
Clean the touch screen
Product updates
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Customer support
Solve problems
Problem-solving checklist
Check the control panel for error messages
Check that the product power is on
Test print functionality
Test copy functionality
Test the fax receiving functionality
Test the fax sending functionality
Try sending a print job from a computer
Test the Plug and Print USB Drive printing functionality
Restore the factory-set defaults
Product does not pick up paper
Paper feeds incorrectly or becomes jammed
Product picks up multiple sheets of paper
Prevent paper jams
Jam locations
Clear jams
Clear jams from the document feeder
Clear jams in Tray 1Multi-purpose tray
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Reinstall the duplexer Close the left door
Clear jams in Tray
Clear jams in optional Tray
Clear jams in the left door
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Clear jams in the output bin
Clear jams in the duplexer
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Improve print quality
Adjust color
Use the correct paper type setting in the printer driver
Change the paper type and size setting for Windows
Change the paper type and size setting for Mac
Change the color options
Dry Time Saturation Black Ink Spread
Enww
Use paper that meets HP specifications
Interpret the Print Quality
Inspect the ink cartridge for damage
Clean ink smears
HP UPD PS driver
Use the printer driver that best meets your printing needs
HP PCL 6 driver
HP UPD PCL
Improve print quality for copies
Product does not print
Product does not print or it prints slowly
Product prints slowly
Solve Plug and Print USB Drive printing problems
File does not print from the USB storage device
Solve USB direct-connect problems
Solve product connectivity problems
Solve network problems
Computer is using the incorrect IP address for the product
Computer is unable to communicate with the product
Computer or workstation might be set up incorrectly
Wireless connectivity checklist
Solve wireless network problems
Ii. Click All Programs
Cannot connect more computers to the wireless product
Network does not appear in the wireless networks list
Solve product software problems with Windows
Wireless network is not functioning
ProblemSolution
Problem Solution
Solve product software problems with Mac
Click Settings
Click Devices and Printers
Print job was not sent to the product that you wanted
Software troubleshooting
Printer driver is not listed in the Print & Scan list
Hardware troubleshooting
Order parts, accessories, and supplies
Supplies and accessories
Part numbers
Part number Cartridge number Description
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Hewlett-Packard limited warranty statement
Service and support
End User License Agreement
Transfer
OpenSSL
Customer support
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Product specifications
Environmental specifications
Physical specifications
Product Height Depth Width Weight
Operation LwAd-mono B LwAd-color B
Operating Transporting Tilt
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Ozone production
Environmental product stewardship program
Protecting the environment
Paper use
Power consumption
Plastics
HP Officejet print supplies
United States and Puerto Rico
Return and recycling instructions
Multiple returns more than one cartridge
Single returns
Paper
Non-U.S. returns Battery disposal Printer recycling
Material restrictions
HP Officejet Pro X476 and X576 MFP Series
Disposal of waste equipment by users
Material Safety Data Sheet Msds
For more information
Restriction on Hazardous Substances statement Vietnam
Restriction on Hazardous Substances statement Ukraine
Regulatory Notices
Regulatory information
Regulatory model identification number
FCC Statement
Power cord statement Japan EMC statement Korea
Vcci statement Japan Power cord instructions
European Union Regulatory Notice
GS statement Germany
New Zealand Telecom Statements
Additional statements for telecom fax products
EU Statement for Telecom Operation
Additional FCC statement for telecom products US
Industry Canada CS-03 requirements
Telephone Consumer Protection Act US
FCC compliance statement-United States
Additional statements for wireless products
Australia Wired Fax Statement
Canadian statements
Australia statement
Brazil Anatel statement
Anonymous usage information storage
To disable the usage information function
How do I?
Appendix F How do I?
Index
Accessories
DSL
Isdn
PBX
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TCP/IP
Third-party licenses
LICENSE.openssl--openssl
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Appendix a
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Hewlett-Packard Development Company, L.P
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Contents