Solve problems | HP M251NW CF147A#BGJ, M251nw Laser CF147ABGJ

5 Solve problems

●Solve problems checklist

●Restore the factory-set defaults

●Control panel help system

●Interpret control panel messages

●Paper feeds incorrectly or becomes jammed

●Clear jams

●Improve print quality

●The product does not print or it prints slowly

●Solve walk-up USB printing problems

●Solve direct connection problems

●Solve wired network problems

●Solve wireless network problems

●Solve product software problems with Windows

●Solve product software problems with Mac OS X

●Remove software (Windows)

●Remove software (Mac OS X)

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HP M251NW CF147A#BGJ, M251nw Laser CF147ABGJ manual Solve problems

Contents

Laserjet PRO 200 Color Page HP LaserJet Pro 200 color M251 Series Printer Copyright and License Table of contents Enww Manage and maintain the product Solve problems Vii Enww Index 129 Enww Product introduction Product front view Product views Serial number and model number location Product back view LCD control panel Control panel layout Touchscreen control panel Enww Touchscreen Home screen Menu Structure Print product reports Print product reports touchscreen control panel Print product reports LCD control panel Printer sharing disclaimer Paper tray Supported paper and print media sizes Supported paper sizes Supported paper sizes Supported paper types Paper type Dimensions1 Weight Capacity2 Paper orientation Load the paper input tray Enww Print HP PCL 6 driver description Supported printer drivers Windows Windows 7 Click Start, and then click Devices and Printers Change print-job settings WindowsPriority for changing print-job settings Change the default settings for all print jobs Click the Device Settings tab Change the product configuration settings Click the Options & Supplies button Change print-job settings Mac OS Click the Driver tab Configure the installed options Print Use a printing shortcut Windows Print tasks for Windows Click the Printing Shortcuts tab Create a printing shortcut Windows Select an existing shortcut as a base Enww Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select the page orientation Windows Enww Select the paper type Windows Print the first or last page on different paper Windows Print Scale a document to fit page size Windows Create a booklet Windows Click the Print on both sides manually check box Print on both sides Mac OS Use a printing preset Mac OSCreate a printing preset Mac OS Print tasks for Mac OS Select the page orientation Mac OS Print multiple pages on one sheet of paper Mac OSSelect the paper type Mac OS Open the Booklet Printing menu Print a cover page Mac OSScale a document to fit page size Mac OS Create a booklet Mac OS Select a custom paper size Windows Cancel a print job WindowsAdditional print tasks Windows Select the paper size Windows Print watermarks Windows Select a custom paper size Mac OS Cancel a print job Mac OSAdditional print tasks Mac OS Select the paper size Mac OS Enww Create archival-quality prints touchscreen control panel Service Archive PrintCreate archival-quality prints Create archival-quality prints LCD control panel Use the HP EasyColor option Color printing Change the color theme for a print job Windows Change color options Windows Open the Color/Quality Options menu Change the color options Mac OS Match colors Manual color options Print colored text as black Windows Use HP ePrint LCD control panel Use HP ePrint Use HP ePrint touchscreen control panel Touch the Enable Web Services button Use AirPrint Print Documents View and Print Photos Scan to USB Drive Walk-up USB printing Manage and maintain the product Enww Use HP Web Services applications LCD control panel Use HP Web Services applicationsUse HP Web Services applications touchscreen control panel View or change network settings Configure IP network settingsManually configure IPv4 TCP/IP parameters LCD control panel Rename the product on a network Link speed and duplex settings LCD control panel Link speed and duplex settingsLink speed and duplex settings touchscreen control panel Touch the OK button. The product turns off and then on Tab or section Description Status tab HP Device Toolbox Windows HP Web Services tab HP Utility for Mac OS HP Utility featuresOpen the HP Utility HP Web Jetadmin Set or change the product password Product security features System Setup Energy Settings Sleep Delay Economy settingsSet the sleep delay Set the sleep delay LCD control panel System Setup Energy Settings Auto Power Down Auto-Off Delay Set the Auto Power Down delaySet the sleep delay touchscreen control panel Set the Auto Power Down delay LCD control panel Set the Auto Power Down delay touchscreen control panel Enable or disable the At Very Low settings LCD control panel Print when a toner cartridge is at estimated end of life Print when a toner cartridge is at estimated end of life Recycle supplies Store and recycle suppliesToner cartridge storage Replace the toner cartridges Replacement instructions Enww Enww Enww Service LaserJet Update Check For Updates Now Update the firmwareManually update the firmware LCD control panel Manually update the firmware touchscreen control panel Service LaserJet Update Manage Updates Check Automatically Manage Updates Check Automatically Solve problems Make sure that the product is set up correctly Solve problems checklistCheck the cabling or wireless connection Test print functionality Check the control panel for error messagesCheck the paper Check the software Service Restore Defaults Restore the factory-set defaultsRestore the factory-set defaults LCD control panel Restore the factory-set defaults touchscreen control panel Control panel help system Control panel message types 10.X00Y Supply ErrorError Turn off then on Interpret control panel messages XX Error Turn off then on Fuser Error Turn off then on Fan error Turn off then on Black in wrong position Black Cartridge LowBlack Very Low Cyan Very Low CleaningCyan Cartridge Low Cyan in wrong position Incompatible color Device error Press OKGenuine HP supply installed Door open Jam in Tray 1 Clear jam and then Press OK Install color cartridgeInvalid driver Press OK Jam in location Magenta in wrong position Load tray 1 Plain Size Cleaning ModeLoad tray 1 TYPE, Size Magenta Cartridge Low Misprint Press OK Print failure, press OK. If error repeats, turn off then onManual duplex Load tray 1 Press OK Memory is low Press OK Replace color Rear door openRemove shipping lock from color cartridge Remove shipping locks from cartridges Unsupported color Press OK to continue Used color cartridge is installed Press OK to continueSupplies low Unexpected size in tray 1 Load size Press OK Yellow Very Low Used supplies in useYellow Cartridge Low Yellow in wrong position Prevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paper Jam locations Clear jamsClear jams in the paper input tray Enww Clear jams from the rear door Clear jams from the output bin Enww Check the paper type setting Mac OS Check the paper type setting WindowsImprove print quality Check the supplies status Check toner cartridge statusPrint the supplies status page LCD control panel Print the supplies status page touchscreen control panel Service Cleaning Print a cleaningPrint a cleaning page LCD control panel Print a cleaning page touchscreen control panel Interpret the print quality Perform additional print quality troubleshootingPrint the print quality page LCD control panel Print the print quality page touchscreen control panel Inspect the toner cartridge for damage Check the paper and printing environment Check print job settingsUse paper that meets HP specifications Check the EconoMode setting Click Properties or Preferences Adjust color settings in the printer driverNone HP PCL 6 driver Use the printer driver that best meets your printing needs HP UPD PCL Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problems Solve walk-up USB printing problems Solve direct connection problems Computer is using the incorrect IP address for the product Solve wired network problemsPoor physical connection Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Wireless product loses communication when connected to a Cannot connect more computers to the wireless productNetwork does not appear in the wireless networks list Perform a wireless network diagnostic test Wireless network is not functioningSystem Setup Service Reduce interference on a wireless network Click Settings Solve product software problems with WindowsProduct is in Ready mode, but nothing prints Click Devices and Printers Windows Printer driver is not listed in the Print & Fax list Solve product software problems with Mac OS Print job was not sent to the product that you wanted Hardware troubleshooting Windows XP Remove software Windows Remove software Mac OS Supplies and accessories HP policy on non-HP supplies Order parts, accessories, and suppliesHP anticounterfeit Web site Index Menus, control panel Map, printing TCP/IP Enww Page Hewlett-Packard Development Company, L.P