Solve product software problems with Windows | HP M251NW specs

Solve product software problems with Windows

A printer driver for the product is not visible in the Printer folder

1.Reinstall the product software.

NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

2.Try plugging the USB cable into a different USB port on the computer.

An error message was displayed during the software installation

1.Reinstall the product software.

NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

2.Check the amount of free space on the drive where you are installing the product software. If necessary, free up as much space as you can, and reinstall the product software.

3.If necessary, run the Disk Defragmenter, and reinstall the product software.

The product is in Ready mode, but nothing prints

1.Print a configuration page, and verify the product functionality.

2.Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable.

3.Verify the IP address on the configuration page matches the IP address for the software port. Use one of the following procedures:

Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista

a.Click Start.

b.Click Settings.

c.Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view).

d.Right-click the product driver icon, and then select Properties.

e.Click the Ports tab, and then click Configure Port.

f.Verify the IP address, and then click OK or Cancel.

g.If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.

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HP M251NW manual Solve product software problems with Windows, Product is in Ready mode, but nothing prints, Click Settings

Contents

Laserjet PRO 200 Color Page HP LaserJet Pro 200 color M251 Series Printer Copyright and License Table of contents Enww Manage and maintain the product Solve problems Vii Enww Index 129 Enww Product introduction Product front view Product views Serial number and model number location Product back view LCD control panel Control panel layout Touchscreen control panel Enww Touchscreen Home screen Menu Structure Print product reports Print product reports touchscreen control panel Print product reports LCD control panel Printer sharing disclaimer Paper tray Supported paper and print media sizes Supported paper sizes Supported paper sizes Supported paper types Paper type Dimensions1 Weight Capacity2 Paper orientation Load the paper input tray Enww Print HP PCL 6 driver description Supported printer drivers Windows Priority for changing print-job settings Change print-job settings WindowsChange the default settings for all print jobs Windows 7 Click Start, and then click Devices and Printers Click the Device Settings tab Change the product configuration settings Click the Options & Supplies button Change print-job settings Mac OS Click the Driver tab Configure the installed options Print Use a printing shortcut Windows Print tasks for Windows Click the Printing Shortcuts tab Create a printing shortcut Windows Select an existing shortcut as a base Enww Print on both sides duplex with Windows Print multiple pages per sheet with Windows Enww Select the page orientation Windows Enww Select the paper type Windows Print the first or last page on different paper Windows Print Scale a document to fit page size Windows Create a booklet Windows Click the Print on both sides manually check box Create a printing preset Mac OS Use a printing preset Mac OSPrint tasks for Mac OS Print on both sides Mac OS Select the page orientation Mac OS Print multiple pages on one sheet of paper Mac OSSelect the paper type Mac OS Scale a document to fit page size Mac OS Print a cover page Mac OSCreate a booklet Mac OS Open the Booklet Printing menu Additional print tasks Windows Cancel a print job WindowsSelect the paper size Windows Select a custom paper size Windows Print watermarks Windows Additional print tasks Mac OS Cancel a print job Mac OSSelect the paper size Mac OS Select a custom paper size Mac OS Enww Create archival-quality prints Service Archive PrintCreate archival-quality prints LCD control panel Create archival-quality prints touchscreen control panel Use the HP EasyColor option Color printing Change the color theme for a print job Windows Change color options Windows Open the Color/Quality Options menu Change the color options Mac OS Match colors Manual color options Print colored text as black Windows Use HP ePrint LCD control panel Use HP ePrint Use HP ePrint touchscreen control panel Touch the Enable Web Services button Use AirPrint Print Documents View and Print Photos Scan to USB Drive Walk-up USB printing Manage and maintain the product Enww Use HP Web Services applications LCD control panel Use HP Web Services applicationsUse HP Web Services applications touchscreen control panel View or change network settings Configure IP network settingsManually configure IPv4 TCP/IP parameters LCD control panel Rename the product on a network Link speed and duplex settings LCD control panel Link speed and duplex settingsLink speed and duplex settings touchscreen control panel Touch the OK button. The product turns off and then on Tab or section Description Status tab HP Device Toolbox Windows HP Web Services tab HP Utility for Mac OS HP Utility featuresOpen the HP Utility HP Web Jetadmin Set or change the product password Product security features Set the sleep delay Economy settingsSet the sleep delay LCD control panel System Setup Energy Settings Sleep Delay Set the sleep delay touchscreen control panel Set the Auto Power Down delaySet the Auto Power Down delay LCD control panel System Setup Energy Settings Auto Power Down Auto-Off Delay Set the Auto Power Down delay touchscreen control panel Enable or disable the At Very Low settings LCD control panel Print when a toner cartridge is at estimated end of life Print when a toner cartridge is at estimated end of life Recycle supplies Store and recycle suppliesToner cartridge storage Replace the toner cartridges Replacement instructions Enww Enww Enww Manually update the firmware LCD control panel Update the firmwareManually update the firmware touchscreen control panel Service LaserJet Update Check For Updates Now Service LaserJet Update Manage Updates Check Automatically Manage Updates Check Automatically Solve problems Make sure that the product is set up correctly Solve problems checklistCheck the cabling or wireless connection Check the paper Check the control panel for error messagesCheck the software Test print functionality Restore the factory-set defaults LCD control panel Restore the factory-set defaultsRestore the factory-set defaults touchscreen control panel Service Restore Defaults Control panel help system Error Turn off then on 10.X00Y Supply ErrorInterpret control panel messages Control panel message types XX Error Turn off then on Fuser Error Turn off then on Fan error Turn off then on Black in wrong position Black Cartridge LowBlack Very Low Cyan Cartridge Low CleaningCyan in wrong position Cyan Very Low Genuine HP supply installed Device error Press OKDoor open Incompatible color Invalid driver Press OK Install color cartridgeJam in location Jam in Tray 1 Clear jam and then Press OK Load tray 1 TYPE, Size Load tray 1 Plain Size Cleaning ModeMagenta Cartridge Low Magenta in wrong position Manual duplex Load tray 1 Press OK Print failure, press OK. If error repeats, turn off then onMemory is low Press OK Misprint Press OK Remove shipping lock from color cartridge Rear door openRemove shipping locks from cartridges Replace color Supplies low Used color cartridge is installed Press OK to continueUnexpected size in tray 1 Load size Press OK Unsupported color Press OK to continue Yellow Cartridge Low Used supplies in useYellow in wrong position Yellow Very Low Product does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jams Jam locations Clear jamsClear jams in the paper input tray Enww Clear jams from the rear door Clear jams from the output bin Enww Check the paper type setting Mac OS Check the paper type setting WindowsImprove print quality Print the supplies status page LCD control panel Check toner cartridge statusPrint the supplies status page touchscreen control panel Check the supplies status Print a cleaning page LCD control panel Print a cleaningPrint a cleaning page touchscreen control panel Service Cleaning Print the print quality page LCD control panel Perform additional print quality troubleshootingPrint the print quality page touchscreen control panel Interpret the print quality Inspect the toner cartridge for damage Use paper that meets HP specifications Check print job settingsCheck the EconoMode setting Check the paper and printing environment Click Properties or Preferences Adjust color settings in the printer driverNone HP PCL 6 driver Use the printer driver that best meets your printing needs HP UPD PCL Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problems Solve walk-up USB printing problems Solve direct connection problems Computer is using the incorrect IP address for the product Solve wired network problemsPoor physical connection Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Wireless product loses communication when connected to a Cannot connect more computers to the wireless productNetwork does not appear in the wireless networks list Perform a wireless network diagnostic test Wireless network is not functioningSystem Setup Service Reduce interference on a wireless network Click Settings Solve product software problems with WindowsProduct is in Ready mode, but nothing prints Click Devices and Printers Windows Printer driver is not listed in the Print & Fax list Solve product software problems with Mac OS Print job was not sent to the product that you wanted Hardware troubleshooting Windows XP Remove software Windows Remove software Mac OS Supplies and accessories HP policy on non-HP supplies Order parts, accessories, and suppliesHP anticounterfeit Web site Index Menus, control panel Map, printing TCP/IP Enww Page Hewlett-Packard Development Company, L.P