9 Troubleshooting
This section describes commonly encountered issues and accompanying solutions.
General TV issues
The TV does not switch on:
•Unplug the power cord from the power outlet.Wait for one minute and plug it in again.
•Verify that the power cord is properly
connected and that the power outlet is properly powered.
The remote control is not working properly:
•Verify that the remote control batteries are correctly inserted according to the +/- orientation.
•Replace the remote control batteries if they are flat or weak.
•Clean the remote control and TV sensor lens.
The standby light on the TV blinks red:
•Turn off the TV and unplug the power cord.Wait until the TV cools down before
reinserting the power cord and turning on the TV. If the blinking occurs again, contact Philips Customer Support.
You forgot your code to unlock the child lock feature
•Enter ‘8888’.
The TV menu is in the wrong language
•Change the TV menu to your preferred language.
When turning the TV on/off/to standby, you hear a creaking sound from the TV chassis:
•No action is required.The creaking sound is normal expansion and contraction of the TV as it cools and warms up.This does not impact performance.
TV channel issues
Previously installed channels do not appear in | gl i s h |
the channel list: | E n |
|
•Verify that the correct list is selected.
•The channel may have been uninstalled to the [Rearrange] menu.To access the menu, press MENU on the remote control and select [TV menu] > [Installation] >
[Channel installation] > [Rearrange]. No digital channels were found during the installation:
•Verify if the TV supports
Picture issues
The TV is on, but there is no picture:
•Verify if the aerial is connected properly.
•Verify if the correct device is selected. There is sound but no picture:
•Verify that picture settings are correctly set. You receive poor TV reception from an aerial connection:
•Verify that the aerial is properly connected to the TV.
•Loud speakers, unearthed audio devices, neon lights, high buildings or mountains can influence the picture quality.Try to improve the reception quality by changing the aerial direction or moving devices away from the TV.
•Verify if the correct TV system is selected for your region.
•If reception on only one channel is poor, try to
You receive poor picture quality from connected devices:
•Verify that the devices are connected properly. Also, be sure to assign devices to connectors.
•Verify that picture settings are correctly set.
EN 35
