Sound issues

The TV did not save my settings:

Verify that the TV is set to [Home] mode, which offers you complete flexibility to change settings.

The picture does not fit the screen, it is too big or too small:

Try using a different picture format.

Assign your device to connectors.

The picture position on-screen is not correct:

Picture signals from some devices do not

fit the screen correctly. Check the signal output of the device.

When applying a menu theme, a message appears informing you that the TV memory is full

Not more than six menu themes can be stored on the TV at one time.You

are prompted to delete a theme if you attempt to store more than six themes.

When applying a menu theme, a message appears informing you that the theme cannot be applied:

There may have been an error when the file was downloaded. Download the file again and reapply the theme.

Sound issues

There is a picture but sound quality is poor:

HDMI connection issues Note

If no audio signal is detected, the TV automatically switches off audio output and does not indicate malfunction.

Verify that:

All cables are properly connected.

The volume is not set to 0.

The sound is not muted.

There is picture but sound quality is poor: In [Sound] settings, verify that:

[Position] is correct for where your TV is positioned.The [Table- top] setting should be used for TVs mounted on stands.The [Wall

mount] setting should be used for TVs mounted on walls.

[Equalizer] settings are suitable for your environment.

[Stereo] is enabled.

HDMI connection issues

You encounter problems with HDMI devices

HDCP support can delay the time taken for a TV to display content from a device.

If the TV does not recognise the device and no picture is displayed, try switching from one device to another and back again to restart.

If you experience intermittent sound disruptions, check the user manual of the HDMI device to verify that output settings are correct. Alternatively, try connecting the audio signal from the HDMI device to the TV via AUDIO IN L/R.

If a HDMI-to-DVI adaptor or HDMI to DVI cable is used, check that an additional audio cable is connected toAUDIO IN L/R .

USB connection issues

The USB device content is not displayed:

Set your device to ‘Mass Storage Class’ compliant, as described in your device documentation.

Your USB storage device may not be compatible with the TV.

Not all audio and picture files are supported.

Audio and picture files do not play or display smoothly

The transfer performance of the USB storage device may limit the transfer rate.

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Philips 22PFL6403D/12, 32PFL6403D/12 user manual Sound issues, HDMI connection issues, USB connection issues