Solve product software problems
Solve common Windows problems
Error message:
"General Protection FaultException OE" "Spool32"
"Illegal Operation"
Cause | Solution |
|
|
| Close all software programs, restart Windows, and try again. |
| Delete all temp files from the Temp subdirectory. Determine |
| the name of the directory by opening the AUTOEXEC.BAT file |
| and looking for the statement "Set Temp =". The name after |
| this statement is the Temp directory. It is usually C:\TEMP by |
| default, but can be redefined. |
| See the Microsoft Windows documentation that came with the |
| computer for more information about Windows error |
| messages. |
|
|
Solve common Macintosh problems
Table
The printer driver is not listed in the Printer Setup Utility or the Print & Fax list.
Cause | Solution |
|
|
The product software might not have been installed or was installed incorrectly.
Make sure that the product .GZ file is in the following
●Mac OS X v10.4: Library/Printers/PPDs/Contents/ Resources/<lang>.lproj, where <lang> is the
●Mac OS X v10.5 and v10.6: Library/Printers/PPDs/ Contents/Resources
| If necessary, reinstall the software. See the getting started guide for |
| instructions. |
|
|
The Postscript Printer Description (PPD) file is corrupt. | Delete the .GZ file from the following |
| ● Mac OS X v10.4: Library/Printers/PPDs/Contents/ |
| Resources/<lang>.lproj, where <lang> is the |
| language code for the language that you are using. |
| ● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/ |
| Contents/Resources |
| Reinstall the software. See the getting started guide for instructions. |
|
|
100 Chapter 8 Solve problems | ENWW |