Table
The product name does not appear in the product list in the Printer Setup Utility or Print & Fax list.
Cause | Solution |
|
|
The product might not be ready.
Make sure that the cables are connected correctly, the product is on, and the ready light 
is on.
The wrong product name is being used.
Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Printer Setup Utility or the Print & Fax list.
The interface cable might be defective or of poor quality. | Replace the cable with a |
|
|
The printer driver does not automatically set up the selected product in the Printer Setup Utility or the Print & Fax list.
Cause | Solution |
|
|
The product might not be ready.
Make sure that the cables are connected correctly, the product is on, and the ready light 
is on.
The product software might not have been installed or was installed incorrectly.
Make sure that the product PPD is in the following
●Mac OS X v10.4: Library/Printers/PPDs/Contents/ Resources/<lang>.lproj, where <lang> is the
●Mac OS X v10.5 and v10.6: Library/Printers/PPDs/ Contents/Resources
| If necessary, reinstall the software. See the getting started guide for |
| instructions. |
|
|
The Postscript Printer Description (PPD) file is corrupt. | Delete the .GZ file from the following |
| ● Mac OS X v10.4: Library/Printers/PPDs/Contents/ |
| Resources/<lang>.lproj, where <lang> is the |
| language code for the language that you are using. |
| ● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/ |
| Contents/Resources |
| Reinstall the software. See the getting started guide for instructions. |
|
|
The interface cable might be defective or of poor quality. | Replace the interface cable with a |
|
|
A print job was not sent to the product that you wanted. |
|
|
|
Cause | Solution |
|
|
The print queue might be stopped. | Restart the print queue. Open print monitor and select Start Jobs. |
|
|
The wrong product name is being used. Another product with the | Print a configuration page to check the product name. Verify that the |
same or similar name might have received your print job. | name on the configuration page matches the product name in the |
| Printer Setup Utility or Print & Fax list. |
|
|
ENWW | Solve product software problems 101 |