Contacting Your HP Representative
•Save all network log files. Make sure that ERROR and DISASTER log classes are enabled when log files are collected.
Prepare the formatted output and a copy of the log file for your HP representative to further analyze.
•Prepare a listing of the
•Try to determine the general area within the software where you think the problem exists. Refer to the appropriate reference manual and follow the guidelines on gathering information for that product.
•Document your interim, or “workaround,” solution. The cause of the problem can sometimes be found by comparing the circumstances in which it occurs with the circumstances in which it does not occur.
•Create copies of any Internet or
•In the event of a system failure, a full memory dump must be taken. Use the
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