NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.

For more information, see:

•Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

Solution 3: Make sure the paper is loaded correctly

Solution: Make sure that the paper is loaded correctly in the input tray.

For more information, see:

•Load media

Cause: The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

Solution 4: Use a higher print quality setting

Solution: Check the print quality setting and make sure it is not set too low.

To select a print speed or quality

1.Make sure you have paper loaded in the input tray.

2.On the File menu in your software application, click Print.

3.Make sure the product is the selected printer.

4.Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.

5.Click the Features tab.

6.In the Paper Type drop-down list, select the type of paper that you have loaded.

7.In the Print Quality drop-down list, select the appropriate quality setting for your project.

NOTE: To find out what dpi the product will print based on the paper type and print quality settings you selected, click Resolution.

Solve a problem

Print quality troubleshooting

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