If this did not solve the issue, try the next solution.

Solution 4: Make sure the HP Photosmart Software is installed on your computer

Solution: Insert the product installation CD and install the software.

For more information, see the Setup Guide.

Cause: The HP Photosmart Software was not installed on your computer. If this did not solve the issue, try the next solution.

Solution 5: Make sure the HP Photosmart Software is running on your computer

Solution: Open the software you installed with the product and try scanning again.

NOTE: To check to see whether the software is running, right-click on the HP Digital Imaging Monitor icon in the system tray at the far right of the Windows taskbar. Pick a device in the list, and then click Display Status.

Cause: The HP Photosmart Software was not running on your computer.

If this did not solve the issue, try the next solution.

Solution 6: Make sure that the original is placed correctly

Solution: Load the original on the glass or in the document feeder tray.

•If you are loading your original on the glass, place it print side down on the right front corner as shown below. To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass.

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