The product is having problems sending a manual fax

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Ensure that the receiving fax machine can receive a manual fax

•Solution 2: Connect the telephone to the correct port

•Solution 3: Start sending the fax within 3 seconds of hearing fax tones

•Solution 4: Lower the fax speed

Solution 1: Ensure that the receiving fax machine can receive a manual fax

Solution: Check with the recipient to see if their fax machine can receive faxes manually.

Cause: The recipient's fax machine does not support manual faxing.

If this did not solve the issue, try the next solution.

Solution 2: Connect the telephone to the correct port

Solution

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the product, as shown below.

Solve a problem

1Telephone wall jack

2Use the phone cord supplied in the box with the product

3Telephone

For more information on setting up the product with your telephone, see the printed documentation that came with the product.

Cause: The telephone used to initiate the fax call was not connected directly to the product or was not connected properly.

If this did not solve the issue, try the next solution.

Fax troubleshooting

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