For more information, see:

Replace the cartridges

Cause: The product detected non-HP ink.

Original HP ink depleted

Solution: Follow the prompts on the display to continue, or replace the indicated ink cartridges.

Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if that improves the quality.

Information about ink levels will not be available.

CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

For more information, see:

Replace the cartridges

Cause: The original HP ink in the indicated ink cartridges was depleted.

Previously used genuine HP cartridge

Solution: Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if that improves the quality.

To clean the printhead from the control panel

1.Press Setup.

2.Press the down arrow button to highlight Tools, and then press OK.

3.Press the down arrow button to highlight Clean Printhead, and then press OK. The product cleans the printhead.

4.Press any button to return to the Tools menu.

Follow the prompts on the display or computer screen to continue.

NOTE: HP recommends that you do not leave the ink cartridge outside of the printer for an extended period of time. If a used cartridge is installed, check the print quality. If it is not satisfactory, run the cleaning procedure from the toolbox.

Cause: The genuine HP ink cartridge was previously used in some other product.

Solve a problem

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