problem a Solve
Chapter 13
Solution 3: Start sending the fax within 3 seconds of hearing fax tones
Solution: If you are sending a fax manually, make sure that you press Start Fax within three seconds of hearing the recipient's fax tones, otherwise the transmission might fail.
Cause: You did not press Start Fax within three seconds of hearing fax tones.
If this did not solve the issue, try the next solution.
Solution 4: Lower the fax speed
Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium
(14400) or Slow (9600) if you use one of the following:
•An Internet phone service
•A PBX system
•Fax over Internet Protocol (FoIP)
•An ISDN service
To set the fax speed from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Advanced Fax Setup, and then press OK.
3.Press the down arrow button to highlight Fax Speed, and then press OK.
4.Press the down arrow button to select one of the following settings, and then press OK.
Fax speed setting | Fax speed | |
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Fast (33600) | v.34 | (33600 baud) |
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Medium (14400) | v.17 | (14400 baud) |
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Slow (9600) | v.29 | (9600 baud) |
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Cause: The Fax Speed setting might have been set too fast.
Pages of a fax I sent are missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Check the receiving fax machine for problems
•Solution 2: Check the phone line for noise
•Solution 3: Verify multiple pages are not being picked up from the document feeeder
Solution 1: Check the receiving fax machine for problems
Solution: Try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems.
Cause: The receiving fax machine was having problems.
Solution 2: Check the phone line for noise
Solution: You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the failure was due to noise on the phone line, contact the sender to
156 Solve a problem