Chapter 13

Solution 4: If you have a computer dial-up modem on the same phone line as the product, make sure the modem software is not intercepting the fax

Solution: If you have a computer dial-up modem on the same phone line as the product, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the product from receiving fax calls.

Cause: You had a computer dial-up modem on the same phone line as the product.

If this did not solve the issue, try the next solution.

problem a Solve

Solution 5: If you have an answering machine on the same phone line as the product, record a new outgoing message

Solution: Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. Reconnect the answering machine and record your outgoing message again.

•Record a message that is approximately 10 seconds in duration.

•Speak slowly and at a low volume when recording your message.

•Leave at least 5 seconds of silence at the end of the voice message.

•There should be no background noise when recording this silent time.

Cause: If you had an answering machine on the same phone line with the product, you might have had one of the following problems:

•Your outgoing message might have been too long or too loud to allow the product to detect fax tones, and the sending fax machine might have disconnected.

•Your answering machine might not have had enough quiet time after your outgoing message to allow the product to detect fax tones. This problem is most common with digital answering machines.

If this did not solve the issue, try the next solution.

Solution 6: If you have an answering machine on the same phone line as the product, make sure it is connected to the correct port

Solution

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

When you have an answering machine on the same phone line you use for fax calls, you must connect the answering machine directly to the product using the port labeled 2-EXT, as shown below. You also need to set the correct number of rings to answer for both the answering machine and product.

164 Solve a problem