Chapter 13

NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the glass.

Cause: The original was placed incorrectly on the glass or in the document feeder tray.

problem a Solve

Fit to Page is not working as expected

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

NOTE: For HP Photosmart Premium Fax C309b series, the Fit to Page feature is not available through the control panel.

•Solution 1: Scan, enlarge, and then print a copy

•Solution 2: Make sure that the original is placed correctly on the glass

•Solution 3: Wipe the glass and the back of the document lid

Solution 1: Scan, enlarge, and then print a copy

Solution: Fit to Page can only enlarge the original up to the maximum percentage allowed by your model. For example, 200% might be the maximum enlargement percentage allowed by your model. Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size page.

If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image.

Cause: You were trying to increase the size of an original that was too small.

If this did not solve the issue, try the next solution.

Solution 2: Make sure that the original is placed correctly on the glass

Solution: Load the original print side down on the right front corner of the glass as shown below.

144 Solve a problem