HP R3017AP, R3065US, R3070US, R3060US, R3050US, R3056RS, R3050EA, R3001 Removal Problems and Solutions

Models: R3006AP R3017AP R3004XX R3010EA R3016AP R3022AP R3030US R3000Z R3004US R3039EA R3060EA R3013AP R3023AP R3000T R3038CL R3050EA R3009AP R3024AP R3010AP R3056RS R3070US R3012AP R3065US R3018AP R3019AP R3002AP R3003AP R3050US R3000 (AMD) R3040EA R3008AP R3007AP R3030EA R3002 R3001 R3001US R3060US R3011AP R3014AP R3005AP R3057EA R3015AP R3021AP R3001AP R3003US R3003XX

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Troubleshooting

Removal Problems and Solutions

Problem

Possible Cause

Solution

 

 

 

The blue indicator

The notebook is not

Turn on the notebook.

light does not

powered on.

 

illuminate.

 

 

 

 

 

 

The Expansion Base is not

Plug the Expansion Base

 

plugged into AC power.

into an AC power outlet.

 

 

 

 

The expansion cable on

Connect the expansion cable

 

the Expansion Base is

to the expansion connector.

 

not connected to the

 

 

expansion connector on

 

 

the notebook.

 

 

 

 

 

The notebook is in

Remove the notebook from

 

suspend/hibernate mode.

suspend or hibernate mode.

 

 

 

The speakers have

The Expansion Base

Adjust the volume buttons.

little or no volume.

speakers are muted or the

 

 

volume is set too low.

 

 

 

 

The notebook

The Expansion Base is not

Plug the Expansion Base

shuts down.

plugged into an AC power

into an AC power outlet.

 

outlet, draining the

 

 

notebook battery pack.

 

 

 

 

The wireless

The receiver is not

Plug the receiver into a

keyboard or mouse

plugged into an available

USB port.

does not work.

USB port.

 

 

 

 

 

The receiver and keyboard

Synchronize the devices by

 

or mouse have not been

pressing the appropriate

 

synchronized.

buttons. Refer to the “Using

 

 

the Expansion Base”

 

 

chapter,“Using the Wireless

 

 

Keyboard and Mouse”

 

 

section for more information.

 

 

 

 

The keyboard or mouse

Make sure that batteries are

 

has no battery power.

inserted correctly in the

 

 

keyboard or mouse and that

 

 

the batteries are functional.

 

 

 

Reference Guide

A–3

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HP R3017AP, R3065US, R3070US, R3060US, R3050US, R3056RS, R3050EA, R3060EA, R3057EA, R3040EA, R3039EA Removal Problems and Solutions