Chapter 9

•Ensure that the memory card is the proper type (see “Storage” on page 53). If so, remove the memory card and turn on the camera; if the camera turns on, turn off the camera, install the memory card, turn on the camera, and format the memory card (see “Install and format an optional memory card” on page 8). If the camera does not turn on after you reinstalled the memory card, format the memory card using a memory card reader, or replace the memory card.

•Reset the camera (see “Resetting the camera” on page 39).

The battery gauge goes up and down frequently.

See “Power indicators” on page 49.

I have to recharge the Lithium Ion battery frequently.

•See “Extending battery life” on page 48.

•A battery that is new or has not been charged recently must be recharged to reach full capacity.

•If you have not used the battery for two months or longer, recharge it.

The Lithium Ion battery will not charge.

•Try charging it again after it has drained awhile.

•Use only the power adapter that came with your camera.

•If charging the battery in the HP quick recharger or the spare battery charging bay of an optional HP Photosmart dock does not work, replace the battery.

It takes the camera a long time to turn on.

•Your camera may be slower to turn on if you have a high capacity (4GB or larger) memory card inserted.

•Having a large number of files (over 300) stored on a memory card affects the time it takes for the camera to turn on. Transfer stored files to your computer, then format the memory card.

•Power-on time in Playback is slow if you have a large number of tagged images on your memory card. Transfer the images to your computer (see “Transferring and printing images” on page 31) and review them there.

The camera does not respond when I press a button.

•Turn on the camera.

•Most of the camera buttons do not respond when the camera is connected to a computer.

•Replace or recharge the battery.

•Reset the camera (see “Resetting the camera” on page 39).

•The memory card may be defective. Remove the memory card and test the camera; if the camera works, replace the memory card.

•Format the internal memory and/or the memory card (see “Install and format an optional memory card” on page 8).

The camera does not take a picture when I press the Shutter button.

•Press the Shutter button all the way down.

•Make sure you are in Picture Capture.

40 Troubleshooting