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Information to Collect Before You Contact Support
Before you contact HP support, you should:
1.Check information on troubleshooting and attempt to solve the problem. See the chapter on Troubleshooting in the HP Integrity rx1620 Server Operations Guide.
•Note failure symptoms and error indications (LEDs and messages) by checking the SEL and FPL logs.
•Try to determine precisely what did or did not happen.
2.Collect the following information:
•The model number of your server (for example, rx1620).
•The product number of your server. This can be found on the identification label, which is found at the front of the unit (typically A6837B A6838B, and so on).
•The serial number of your server. This can be found on the identification label.
3.Become familiar with your system configuration:
•Are you using the LAN, RS232, or web interface to monitor the server?
•How many processors, DIMMs, and PCI cards have been installed?
•What versions of processor, memory, and PCI cards are used and where are they installed?
•What accessories are installed?
4.Determine the following:
•Which firmware versions are in use?
•When did the problem start?
•Have recent changes been made to the system?
•Which operating system and version is in use?
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