HP S5100UK, S5150UK, S5500UK, S5600UK, S6150UK, S6289UK, S6300UK, S6389UK, S6500UK, S6800UK cd-rom, cd-rw, dvd-rom,or dvd writer drive (continued), diskette (floppy) drive (select models only)

Symptom	Problem	Solution

Cannot create (burn) a CD.	Problem with disc.	• Make sure the disc is clean and undamaged. If
		recording stopped during a recording session, the disc
		may be damaged; use a different disc.
		• Use the correct type of disc for the type of files you are
		recording. When using a CD-R disc, make sure it is
		blank when recording music, and is blank or
		appendable (disc with space to add more data files)
		when recording data.
		• Make sure the label is face up and centred in the tray.

	Problem with drive.	• Make sure the disc is in the correct drive.
		• Make sure the recording disc tray is clean and
		undamaged.
		• Select a slower write speed for the recording drive. Refer
		to the Help menu in the RecordNow! recording program
		to choose the speed.

	Problem with PC operation.	• Close all software programs and windows before
		recording.
		• If you are on a network, copy the files from a network
		drive to your hard disk drive first, and then record them
		to disc.
		• Restart the PC and try again.

Symptom	Problem	Solution

PC is unable to read the	A non-formatted diskette has	To format the diskette:
diskette (floppy disk).	been inserted.	1 Click Start, and then click My Computer.
		2 Right-click the 3½ Floppy (A:) icon.
		3 Select Format.
		4 Select the desired options, and click Start to begin
		formatting the diskette.
	Diskette is damaged.	Use a new diskette.

	Diskette drive has failed.	Press the Help ? button on the keyboard to open the Help &
		Support Center, or refer to the Warranty & Support Guide
		to contact Support for replacement details.

Invalid system disk message	A diskette has been left in	When drive activity stops, remove the diskette and press the
displays.	the drive during startup.	spacebar. The PC should start up.
Diskette drive activity light	Diskette is improperly	Remove the diskette, and reinsert it: Insert the diskette with
stays on.	inserted.	the round metal disk facing-down and the arrow on the top
		pointing into the drive, and then push the diskette in until it
		stops.

	Diskette drive is damaged.	Press the Help ? button on the keyboard to open the Help &
		Support Center, or refer to the Warranty & Support Guide
		to contact Support for replacement details.

troubleshooting 69

HP Presario cd-rom, cd-rw, dvd-rom,or dvd writer drive (continued), diskette (floppy) drive (select models only)