keyboard and mouse (continued)

Symptom

Problem

Solution

 

 

 

Optical mouse does

The optical sensor uses the pattern

Place the mouse on a mousepad or white sheet of paper.

not track cursor well.

of the surface to track the position of

 

 

the cursor. Reflective surfaces,

 

 

grooved surfaces, glass or other see-

 

 

through surfaces inhibit the ability of

 

 

the sensor to track the cursor.

 

 

 

 

 

Mouse sensor is dirty.

Wipe the light sensor lens on the bottom of the mouse with

 

 

a lint-free cloth (not paper).

Mouse cursor moves

The wireless mouse moves the cursor

Adjust the mouse speed. See page 20.

too fast.

more quickly than a standard

 

 

mouse.

 

memory

Symptom

Problem

Solution

 

 

 

Insufficient memory

All memory in the PC is being used

Close all open programs, and then try desired task again.

message is

by open programs, and memory is

Or

 

displayed.

needed for a desired task.

Restart your PC:

 

 

 

 

1

Click the Start button.

 

 

2

Click Turn Off Computer.

 

 

3

Select Restart.

 

 

 

 

power

Symptom

Problem

Solution

 

 

 

PC will not turn on

PC is not securely connected to an

Ensure that cables connecting the PC to the external power

and/or start.

external power source.

source are plugged in properly.

 

Monitor is not connected or is

Connect the monitor to the PC, plug it in, and turn it on.

 

not on.

 

 

 

 

 

Line voltage selection switch is not in

Set the line voltage selection switch to the correct setting for

 

the proper position for your

your country/region, or refer to the Warranty & Support

 

country/region (115V/230V).

Guide to contact Support.

 

 

 

 

Wall outlet is defective.

Test the outlet by connecting a different electrical device to

 

 

the outlet.

 

 

 

 

Wrong memory modules were used

Reinstall the old memory to return your PC to its original

 

in an upgrade, or memory modules

state. Refer to “upgrading and servicing the pc” for

 

were installed in the wrong location.

instructions.

 

 

 

 

Hard disk drive is damaged.

Press the Help ? button on the keyboard to open the Help &

 

 

Support Center, or refer to the Warranty & Support Guide

 

 

to contact Support for replacement details.

 

 

 

 

After an upgrade or repair, the drive

Reseat drive power, data, and power supply cables. See

 

power, data, or power supply

“upgrading and servicing the pc” for instructions.

 

cables may not be properly

 

 

connected.

 

 

 

 

troubleshooting 75