HP Presario keyboard and mouse

keyboard and mouse

Symptom	Problem	Solution
Keyboard commands and	Keyboard connector is not	Turn off the PC by using the mouse, reconnect the keyboard
typing are not recognised	properly connected.	to the back of your PC, and turn on your PC.
by the PC.
	Program in use has stopped	Restart or turn off your PC using the mouse.
	responding to commands.
	Keyboard is damaged.	Press the Help ? button on the keyboard to open the Help &
		Support Center, or refer to the Warranty & Support Guide
		to contact Support for replacement details.
Cursor will not move using	The Num Lock key may	Press the Num Lock key. The Num Lock light should not be
the arrow keys on the	be on.	on if you want to use the arrow keys in the number keys
keypad.		group.
The keyboard Print button	Some programs do not	Use the Print menu item in the program.
does not work.	recognise the Print button.
Wireless keyboard does not	Keyboard batteries are low	Replace the two AA alkaline batteries in the wireless
work after installation or is	or empty.	keyboard; then set the ID channel by pressing the Connect
not detected.		button on the wireless receiver, and then on the keyboard.
		Refer to the documentation that came with your wireless set.
Mouse does not respond to	Mouse connector is not	Turn off your PC using the keyboard:
movement or is too slow.	properly plugged into the	1 Press the Ctrl and Esc keys on the keyboard at the same
	back of the PC.	time to display the Start menu.
		2 Use the up or down arrow key to select Turn Off
		Computer, and then press the Enter key on the
		keyboard.
		3 Use the up or down arrow key to select Turn Off, and
		then press the Enter key.
		After the shutdown is complete, plug the mouse connector
		into the back of your PC, and turn on your PC.
	Program in use has stopped	Restart your PC by using the keyboard. If possible, save any
	responding to commands.	open files and close open applications before restarting.
Mouse moves only vertically	Mouse roller ball is dirty.	Remove roller ball cover from bottom of mouse and clean
or horizontally.		the ball with a damp, lint-free cloth (not paper).
	Mouse is damaged.	Press the Help ? button on the keyboard to open the Help &
		Support Center, or refer to the Warranty & Support Guide
		to contact Support for replacement details.
Mouse does not work after	Mouse is not connected	Try unplugging and then reconnecting the mouse cable to
installation or is not	properly.	your PC.
detected.
	Wireless mouse batteries	Replace the two AA alkaline batteries in the mouse; then set
	are low or empty.	the ID channel by pressing the Connect button on the
		wireless receiver, and then on the mouse. Refer to the
		documentation that came with your wireless set.

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