HP Presario hardware installation (continued)

hardware installation (continued)

Symptom	Problem	Solution
New device does not work.	Cannot install new device	You must be logged in as the computer administrator to install
	driver.	or uninstall a device driver. To switch users, click Start, click
		Log Off, and then click Switch User; choose the computer
		administrator user. (The computer administrator is usually the
		user Owner.)
New or existing device does	A hardware device conflict	To resolve a device conflict, you may need to disable one of
not work after installing a	exists.	the devices or uninstall an old device driver.
new device.		1	Click Start and choose Control Panel.
		2	Click Performance and Maintenance, if it is present.
		3	Double-click the System icon and select the
			Hardware tab.
		4	Click the Device Manager button.
		5	Click the + (plus) symbol next to the problem device and
			check for exclamation marks in a yellow circle near the
			device icon. The exclamation mark means there is a
			device conflict or problem with the device. Exclamation
			marks do not always appear when a device is not
			working properly.
		6	If there is an old or unnecessary device driver listed in the
			Device Manager, this may be causing the device conflict.
			To uninstall the old driver for the new device driver to
			work properly, do the following: Right-click the device,
			click Uninstall, and then click OK.
		7	Right-click the device and select Properties.
		8	If available, click the Resources tab to verify that there is
			a device conflict.
		9	Click the General tab to see if your device is enabled
			and working properly. If it is available, click the
			Troubleshoot button and follow the onscreen instructions
			in the device troubleshooter wizard.
		10	Restart the PC. Click Start, click Turn Off Computer,
			and then click Restart.

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