internet access

Symptom

Problem

Solution

 

 

 

Cannot connect to the

Internet Service Provider

Verify Internet settings, or contact your ISP for assistance.

Internet.

(ISP) account is not set up

 

 

 

properly.

 

 

 

 

 

 

Modem is not set up

Reconnect the modem, verifying connections; see page 7.

 

properly.

Note that your PC may also have an Ethernet network

 

 

interface (also called a network interface card, or NIC) that

 

 

connects to a LAN (Local Area Network). Although it looks

 

 

similar to the modem connector, the RJ-45 Ethernet network

 

 

connector is not the same. Verify that you are using the

 

 

modem connector. Do not connect a telephone cable to the

 

 

NIC. Do not plug a network cable to a telephone line;

 

 

doing so may damage the NIC.

 

 

 

 

Web browser is not set up

Verify that the Web browser is installed and set up to work

 

properly.

with your ISP.

 

 

 

Cannot automatically start

You must log in to your ISP

Log in to your ISP, and start the desired program.

Internet programs.

before some programs will

 

 

 

start.

 

 

 

 

 

Internet takes too long to

Modem is not set up

Verify that the correct modem speed and COM port are

download Web sites.

properly.

selected:

 

 

1

Click Start, and then click Control Panel.

 

 

2

Click Printers and Other Hardware, if it is present.

 

 

3

Double-clickPhone and Modem Options.

 

 

4

Select the Modems tab, and then click the Properties

 

 

 

button.

 

 

5

In the Device status area, verify the modem is working

 

 

 

properly.

 

 

6

In the Device usage area, verify the modem is enabled.

 

 

7

If there are further problems, click the Troubleshoot

 

 

 

button and follow the onscreen instructions.

 

 

 

The AOL program comes up

The PC is still trying to use

You may want to remove the AOL program.

even it is not being used.

AOL for Internet access.

To uninstall AOL:

 

 

1

Click Start on the taskbar.

 

 

2

Click Control Panel.

 

 

3

Double-clickAdd or Remove Programs.

 

 

4

Select America Online, click Change/Remove, and

 

 

 

then click Yes when the confirmation window opens.

 

 

NOTE: Removing the AOL program will not cancel your

 

 

account with AOL.

 

 

 

 

troubleshooting 73