hard disk drive
Symptom | Problem | Solution |
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PC seems to be locked up | Program in use has stopped | Use the Windows Task Manager to close any programs not |
and not responding. | responding to commands. | responding or to Restart the PC: |
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| 1 Press the Ctrl, Alt, and Del keys on the keyboard at the |
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| same time. |
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| 2 Select the program that is not responding, and click |
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| End Task. |
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| Or |
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| Click Shut Down, and then click Restart. |
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| If this does not work, press the On button for 4 or more |
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| seconds to turn off the PC. Then, press the On button. |
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Hard disk drive error | Part of hard disk drive has | Press the Help ? button on the keyboard to open the Help & |
message displays. | failed or is about to fail. | Support Center, or refer to the Warranty & Support Guide |
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| to contact Support for replacement details. |
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hardware installation
Symptom | Problem | Solution |
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A new device is not | Device driver is not | Install the device driver from the CD or diskette provided |
recognised as part of the | installed. | with the device, or download and install the driver from the |
system. |
| device manufacturer’s Web site. |
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| You may need an updated driver for Windows XP. Contact |
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| the device vendor directly for an update. |
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| For HP peripherals, visit the HP Web site. Refer to the |
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| Warranty & Support Guide for details. |
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| Device connector is not | Ensure that the device is properly and securely connected, |
| seated or connected | and that the pins in the connector are not bent down. |
| properly. |
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| Cable(s) of new external | Ensure that all cables are properly and securely connected, |
| device are loose, or power | and that the pins in the cable or connector are not bent. |
| cables are unplugged. |
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| Power switch of new device | Turn off the PC, turn on the external device, and then turn |
| is not turned on. | on the PC to integrate the device with the PC system. |
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| When the system advised | Restart the PC, and follow the instructions for accepting the |
| you of changes to the | changes. |
| configuration, you did not |
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| accept them. |
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| A Plug and Play card may | Deselect the automatic settings in the operating system for |
| not automatically configure | the card, and choose a basic configuration that doesn’t |
| when added, if the default | cause a resource conflict. |
| configuration conflicts with | You can also reconfigure or disable devices to resolve the |
| other devices. | resource conflict. |
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troubleshooting 71