power (continued)

Symptom

Problem

Solution

 

 

 

PC appears locked

PC is not working.

Press and hold the On button until the PC turns off.

up and won’t turn

 

 

off when the On

 

 

button is pressed.

 

 

 

 

 

PC powered off

The unit temperature was exceeded.

Unit is in an exceedingly hot environment. Let it cool down.

automatically.

 

Ensure PC air vents are not blocked and internal fan is

 

 

 

 

running. Note that your PC may not have an internal fan.

 

 

 

 

The unit temperature was exceeded

Replace cover or access panel, and let the PC cool down

 

because the PC was functioning with

before attempting to turn on power to the PC.

 

the cover or access panel removed.

 

 

 

 

 

Processor or system fan has failed.

Refer to the Warranty & Support Guide to contact Support

 

 

for replacement details. Note that your PC may not have an

 

 

internal fan.

 

 

 

miscellaneous

Symptom

Problem

Solution

 

 

 

PC date and time

RTC (real-time clock) battery may

First, reset the date and time in your operating system by

display is incorrect.

need to be replaced. Battery life is

using the Control Panel. If the problem persists, replace

 

approximately 3–5 years.

the battery. See “upgrading and servicing the pc” for

 

 

instructions, or refer to the Warranty & Support Guide to

 

 

contact Support for replacement details.

 

 

 

Printer has problems.

Printer will not print correctly or

If you encounter printer problems, refer to the

 

at all.

documentation that came with your printer.

76user’s guide