Chapter 4 | Diagnostics |
HP Server Diagtools
The purpose of hardware diagnostic software is to provide tools for checking hardware problems. By design, diagnostic software executes simple tests of each hardware component. Usually, such tests assure the hardware is not the source of Server problems. This allows the user to eliminate hardware as the cause of the problem and to focus on operating system configuration parameters, network connections, and application software configuration parameters as the source of the problem.
If hardware problems are confirmed, the diagnostic software program can sometimes detect and diagnose the system or specific Server component causing the problem. In addition, diagnostic tools can capture information that allows support personnel to quickly assess the condition of the Server.
In order to be effective, diagnostic software tools must be used in the context of a wider troubleshooting procedure.
HP Diagtools Capabilities
HP Diagtools for HP Servers is a set of
The HP Diagtools Utility is run from the Startup
Diagtools has the ability to test the following components:
System board | Processor | ||
Memory modules | Hard disk drives (HDD) | ||
Flexible disk drive (FDD) | Keyboard | ||
Parallel ports |
Video monitor
Diagtools is an
You can use Diagtools to perform the tasks listed below:
Display a
Save and print a detailed inventory of hardware components
Conduct a basic test of components listed in the Server inventory
Display “PASSED” or “FAILED” overall results of basic tests
Record detailed test results of basic Server tests
Display a menu of advanced tests
Select and run one or a series of advanced tests
Add the record of results of advanced tests to the record of basic tests
View a list to locate the meaning of a specific error code
View one or more steps to help confirm and isolate error conditions
Browse the support ticket, which contains the detailed inventories and test results
Add comments to the support ticket
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