Chapter 6 | Maintenance and Troubleshooting |
Drivers and software downloads for HP Servers.
HP Instant Support – Fast,
Technical information – Data sheets, application notes, configuration guides, installation tips, product papers, reference material and more.
Compatibility Information – HP Accessories, OS/NOS, HP and
Manuals – Easy installation and configuration manuals for the HP Server.
Parts and Service – Information on replacement parts, exploded views, and configuration.
Tape backup support – Support for HP’s SureStore Tape Backup products.
Other Support Information
HP Server Registration
Training Programs – HP STAR worldwide training and certification program.
Warranty and enhanced services – Your guide to services for your HP Server.
Proactive Notification – HP will email your customer information when it is available.
Contacts – How to get help or provide feedback.
If you need assistance, HP recommends contacting your reseller or going to the HP website first. Refer to the topics listed above. If you need immediate telephone assistance, contact the HP Customer Support Center by referring to the list of telephone numbers in the HP Server Warranty and Service/Support booklet provided with the HP Server.
Troubleshooting
WARNING Before removing a cover, always disconnect the AC power cords. Disconnect them to avoid exposure to high energy levels that may cause burns when parts are
WARNING Do NOT operate the HP Server for more than 10 minutes with any cover (including power supplies and disk drives) removed. Otherwise, damage to system components may result due to improper cooling airflow. However, you can safely remove a cover while the HP Server is running to remove and replace PCI
For problems with the disk array controller board, refer to the appropriate HP NetRAID manual.
For problems with the HP Instant Toptools, refer to the HP Instant Toptools Administrator Guide on the HP website at:
www.hp.com/toptools
For general information on HP Server products, refer to:
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