HP UX Kerberos Data Security Software manual

Troubleshooting

Reporting Problems to Your HP Support Contact

•Prepare a listing of the HP-UX I/O configuration you are using for your HP support contact to further analyze.

•Try to determine the general area within the software where you think the problem exists. Refer to the appropriate reference manual and follow the guidelines on gathering information for problems.

•Document your interim or “workaround” solution. The cause of the problem can sometimes be found by comparing the circumstances in which it occurs with the circumstances in which it does not occur.

•Create copies of any Internet Services or other trace files that were active when the problem occurred for your HP support contact to further analyze.

•In the event of a system failure, take a full memory dump. Use the HP-UX utility /sbin/savecore to save a core dump. See the HP-UX System Administration Tasks manual for details. Send the output to your HP support contact.

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