Serial number Product number | HP ZBook 15 Mobile guide

Component

(3)Serial number

(4)Product number

●Regulatory label—Provides regulatory information about the computer.

●Wireless certification label or labels (select models only)—Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use.

74 Appendix A Troubleshooting and support

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HP ZBook 15 Mobile manual Serial number Product number

Contents

HP Notebook Product notice Safety warning notice Iv Safety warning notice Table of contents VGA Vii Security Input power Operating environment Page Welcome Finding information Resources For information about Getting to know your computer TopTouchPad Lights Buttons and fingerprint reader select models only Select Computer Control Center Keys Fn key Front Right Environmental Notices See Using a USB device on Left Rear Display Bottom Bottom Using an Internet service provider ISP Identifying wireless and network status iconsCreating a wireless connection Turning wireless devices on and off Using a Wlan Connecting to an existing WlanSetting up a new Wlan Using the operating system controls Protecting your Wlan Using Bluetooth wireless devices select models only Connecting to a wired networkConnecting to a local area network LAN select models only Roaming to another networkPage Using the keyboard Keyboard and pointing devicesIdentifying the hot keys Using the TouchPad Using keypadsUsing the integrated numeric keypad Using an optional external numeric keypad Using TouchPad gestures NavigatingSelecting Tapping Scrolling Pinching/Zooming Rotating select models only Setting pointing device preferences Using the pointing stick Using the audio features Adjusting the volumeMultimedia Using the webcam select models only Using video devicesChecking your audio functions Select Configure Display Settings Click Detect Monitors DisplayPort Power management Setting power optionsUsing power-saving states Shutting down the computer Using the Power icon Using power managementInitiating and exiting Suspend Initiating and exiting Hibernation Using battery power Displaying the remaining battery chargeInserting or removing the battery Viewing the current power management settings Charging a battery Maximizing battery life Managing low battery levelsIdentifying low battery levels Conserving battery power Storing a batteryResolving a low battery level Using external AC power Disposing of a used batteryReplacing the battery Testing an AC adapterPage Removing or replacing the service cover DrivesHandling drives Removing the service cover Replacing the service cover Replacing or upgrading the hard drive Removing the hard drivePage Installing a hard drive Using memory cards External cards and devicesInserting a memory card Removing a memory card Using smart cards select models only Using ExpressCards select models only Inserting a smart cardRemoving a smart card Configuring an ExpressCard Inserting an ExpressCard Using a USB device Removing an ExpressCard Using optional external devices Connecting a USB device Using the docking connector Using optional external drives Memory modules Page Page Using passwords SecurityProtecting the computer Setting passwords in the operating system Setting passwords in Computer SetupManaging a Bios administrator password Using a Computer Setup DriveLock password Entering a Bios administrator passwordManaging a DriveLock password Entering a DriveLock password Using Computer Setup Automatic DriveLock Using firewall softwareManaging an Automatic DriveLock password Installing an optional security cable Using the fingerprint reader select models onlyEnabling fingerprint authentication during logon Enrolling your fingerprint Select the Use Fingerprint Reader option Backup and Recovery Creating backupsCreating restore media Backing up your information Performing a system recovery Remove everything and reinstall Sled Computer Setup Bios and Advanced System Diagnostics Starting Computer SetupUsing Computer Setup Navigating and selecting in Computer Setup Updating the Bios Restoring factory settings in Computer SetupDetermining the Bios version Downloading a Bios update Using Advanced System Diagnostics MultiBoot About the boot device order Enabling boot devices in Computer Setup Considering boot order changes Choosing MultiBoot preferences Setting a new boot order in Computer Setup Dynamically choosing a boot device using the f9 prompt Setting a MultiBoot Express promptEntering MultiBoot Express preferences Troubleshooting and support Troubleshooting Wireless network connection is not working Computer is unusually warmAn external device is not working Computer does not detect the optical drive Disc does not playMovie is not visible on an external display Contacting support Labels Serial number Product number Cleaning your computer Cleaning productsCleaning procedures Cleaning the display Cleaning the TouchPad, keyboard, or mouse Specifications Input powerOperating environment Electrostatic discharge