Testing the Hardware | HP ZE1000 manual

Troubleshooting and Maintenance

Testing the Hardware

Testing the Hardware

The e-DiagTools hardware diagnostic program included with your notebook provides two levels of testing:

??Automated testing using the basic hardware test.

??Advanced testing using individual hardware tests.

The tests are designed to run after the system reboots. This ensures that the notebook will be in a predictable state, so the diagnostic program can properly test the hardware components. The tests are nondestructive and are intended to preserve the state of the notebook. The notebook reboots when you exit e-DiagTools.

To run the e-DiagTools diagnostic tests

1.Restart the notebook: click Start, Turn Off Computer, Restart.

2.When the HP logo appears, press F10 to start the diagnostic test.

3.When the menu appears, press Enter to run e-DiagTools.

The first time you run the program, you will be prompted to select the language for the program.

4.Follow the prompts to run e-DiagTools.

5.When the Configuration Description appears, verify the list of detected hardware.

6.Run the basic test. Press F2 to start the basic hardware test. The results appear when the test is complete.

7.If you intend to exit without running the advanced tests, press F4 and then F7 to view the Support Ticket. Press Esc and then F3 to exit.

8.Optional: run the advanced tests. Press F2 to open the advanced test screen.

Startup Guide

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HP ZE1000 manual Testing the Hardware, To run the e-DiagTools diagnostic tests

Contents

HP Notebook PC Startup Guide Startup Guide Cord to connect the modem to the telephone wall jack Important safety information HP Software Product License Agreement Startup Guide Edition History Contents HP Service and Support Troubleshooting and MaintenanceReference Information Index Getting Started with Your HP Notebook What’s in the box? Taking Inventory To find more information Front view Identifying Parts of the Notebook Back view Bottom view Battery charge Power modeStatus lights Identifying Parts of the Notebook Install the battery Setting Up Your Notebook Or disposed of properly To remove the battery Begins charging Connect AC power Connect a phone line Turn on the notebook Set up Windows To connect to the Internet Register your notebookBy modem By phone Basic Operation To turn the notebook on and off Operating Your Notebook To reset your notebook To use the touch pad To change the boot device Moving and selecting using the touch pad and click buttons Hot key Does this To use the Fn hot keys Your mobile work environment Working in Comfort with a Notebook PC Using your notebook computer Batteries and Power Management To check battery status Using Battery Power To recharge the battery To respond to a low-battery warningPage Add-On Devices To install a RAM expansion module Installing Additional RAM Reinstall the notebook’s battery To replace the hard disk drive Replacing the Hard Disk Drive Troubleshooting and Maintenance Troubleshooting Techniques Display problemsIf the notebook is on, but the screen is blank Hard disk drive problems Performance problems Keyboard, touch pad, and mouse problems Power and battery problems If the notebook doesn’t respond when you turn it on Startup problemsIf the notebook won’t boot from battery power If the notebook won’t boot from the floppy disk drive To run the e-DiagTools diagnostic tests Testing the Hardware Testing the Hardware Configuring Your Notebook To run the Bios configuration utilityTo run the Bios configuration utility Configuring Your Notebook Startup Menu Default To recover the factory installation of your hard disk Reinstalling and Updating Software Reinstalling and Updating Software HP Service and Support Getting Assistance for Your Notebook To contact HP for support or serviceTo get help from HP Instant Support To get help from the web Pavilion Notebooks limited to the following To receive repair service To prepare your notebook for shipment Hewlett-Packard Limited Warranty Statement Product Duration of Limited Warranty Page Reference Information CPU Hardware Specifications Expandability Power cords Safety Information Ergonomics Battery safety Laser safety Connections to Peripheral Devices Regulatory Information Responsible Party Declaration of Conformity U.S.A Index Bios Quick Start sheet