Testing the Hardware | HP ZE1000 instruction

Troubleshooting and Maintenance

Testing the Hardware

9.Select and run the appropriate tests using the following keys. Tests are listed only for detected hardware.

Enter	Runs the highlighted test.

F5 or Space	Marks or unmarks the highlighted test.

F6	Marks or unmarks all tests in the current menu.

F7	Marks or unmarks all tests in all menus.

F10	Runs all marked tests.

10.Save the Support Ticket. Press T to update and display a Support Ticket containing system and test information. Press Esc to exit.

11.When you have finished running advanced tests, press Esc to exit.

12.Optional: to save the Support Ticket to a floppy disk, press F7, then Alt+C.

13.Exit. Press F3 and then any key to exit and reboot.

14.Optional: open the Support Ticket. In Windows, click Start, All Programs, HP e-DiagTools, e-DiagTools for Windows.

15.Click View to display the Support Ticket.

16.To add information about your problem, click Comments and type the information, then click OK.

To save or print the Support Ticket, click Save As or Print.

To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an e-mail connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent.

e-DiagTools for Windows can also update the version of e-DiagTools on your notebook’s hard disk. In e-DiagTools for Windows, use the e-DiagTools menu.

If you have trouble running e-DiagTools from the hard disk, you can also run it from the Recovery CDs. Boot from disk 1 and select the diagnostics option.

46 Startup Guide

Image 46

HP ZE1000 manual Testing the Hardware

Contents

HP Notebook PC Startup Guide Startup Guide Important safety information Cord to connect the modem to the telephone wall jack HP Software Product License Agreement Startup Guide Edition History Contents Reference Information Troubleshooting and MaintenanceHP Service and Support Index Getting Started with Your HP Notebook Taking Inventory What’s in the box? To find more information Identifying Parts of the Notebook Front view Back view Bottom view Power mode Battery chargeStatus lights Identifying Parts of the Notebook Setting Up Your Notebook Install the battery To remove the battery Or disposed of properly Connect AC power Begins charging Connect a phone line Set up Windows Turn on the notebook By modem Register your notebookTo connect to the Internet By phone Basic Operation Operating Your Notebook To turn the notebook on and off To reset your notebook To change the boot device To use the touch pad Moving and selecting using the touch pad and click buttons To use the Fn hot keys Hot key Does this Working in Comfort with a Notebook PC Your mobile work environment Using your notebook computer Batteries and Power Management Using Battery Power To check battery status To respond to a low-battery warning To recharge the batteryPage Add-On Devices Installing Additional RAM To install a RAM expansion module Reinstall the notebook’s battery Replacing the Hard Disk Drive To replace the hard disk drive Troubleshooting and Maintenance Display problems Troubleshooting TechniquesIf the notebook is on, but the screen is blank Hard disk drive problems Keyboard, touch pad, and mouse problems Performance problems Power and battery problems If the notebook won’t boot from battery power Startup problemsIf the notebook doesn’t respond when you turn it on If the notebook won’t boot from the floppy disk drive Testing the Hardware To run the e-DiagTools diagnostic tests Testing the Hardware To run the Bios configuration utility Configuring Your NotebookTo run the Bios configuration utility Configuring Your Notebook Startup Menu Default Reinstalling and Updating Software To recover the factory installation of your hard disk Reinstalling and Updating Software HP Service and Support To get help from HP Instant Support To contact HP for support or serviceGetting Assistance for Your Notebook To get help from the web Pavilion Notebooks limited to the following To receive repair service To prepare your notebook for shipment Hewlett-Packard Limited Warranty Statement Product Duration of Limited Warranty Page Reference Information Hardware Specifications CPU Expandability Safety Information Power cords Ergonomics Battery safety Laser safety Regulatory Information Connections to Peripheral Devices Declaration of Conformity U.S.A Responsible Party Bios Index Quick Start sheet