HP ZE1000 manual To receive repair service

Note

Note

HP Service and Support

Getting Assistance for Your Notebook

To receive repair service

If the HP notebook product is not normally sold by HP in the country of use, it must be returned for service to a country in which it is sold and supported.

If your notebook is under warranty. To receive warranty repair service for your Omnibook or Pavilion Series notebook, contact an HP-Authorized reseller, or contact the HP Customer Care Center— see “To contact HP for support or service” on page 52. The support technician will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase date, and will provide you with repair processes. Warranty service may include the cost of shipping, handling, duties, taxes, freight, or fees to or from the service location.

HP Pavilion notebooks have regional support and service in selected countries. Currently, HP Pavilion notebook PCs are supported only in the country in which they are purchased and marketed. If you are outside the country of purchase, you must cover the cost of shipping your notebook to the appropriate HP authorized repair site.

If you are uncertain about the support, please contact our Customer Care Center— see “To contact HP for support or service” on page 52.

If your notebook is no longer under warranty. Contact an HP-Authorized reseller or the HP Customer Care Center— see "To contact HP for support or service" on page 52. The support provider will provide details about repair charges and processes.

You are financially responsible for any repairs to your notebook that are not covered by the HP warranty— see "Hewlett-Packard Limited Warranty Statement" on page 56. This includes any repairs required if you damage your notebook— for example, by spilling liquid onto it, dropping it, or breaking the display.

In addition, most DVD drives let you change the region code only a limited number of times (usually no more than four) to allow you to set the proper region code for your area. Please note that when you reach this limit, your last change to the region code will be hard-coded on the DVD drive, and will be permanent. Your HP warranty does not cover the expense of correcting this situation.

54 Startup Guide